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Quality Assurance Analyst Call Centers salary in Portugal

Average Yearly Salary of Quality Assurance Analyst Call Centers in Portugal is approximately 18,074 EUR (18,009 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.

What does Quality Assurance Analyst Call Centers do?

occupation personasA Quality Assurance Analyst in a call center is responsible for monitoring and evaluating the quality of customer interactions, ensuring that agents adhere to company policies and procedures, and providing feedback to improve performance. They review recorded calls, chat transcripts, and email communications to assess agent performance, accuracy, and adherence to scripts and protocols. The QA Analyst also identifies training needs and designs and delivers training programs to enhance agent skills and knowledge. They may collaborate with supervisors and managers to develop and implement quality improvement initiatives and track key performance indicators. The role requires strong analytical and communication skills to provide detailed reports and recommendations to management. Additionally, the QA Analyst stays updated on industry best practices and emerging trends to ensure the call center operates at the highest level of customer service.

Skills: Quality Assurance, Call Center, Customer Service, Performance Evaluation, Training and Development, Process Improvement
Job industry: Customer service


How much does Quality Assurance Analyst Call Centers make?

Salary details
How much does Quality Assurance Analyst Call Centers make?
Estimated Yearly Salary: 18,074 EUR
Estimated Monthly Salary: 1,506 EUR
Estimated Weekly Salary: 348 EUR per week
Estimated Hourly Salary: 9 EUR per hour
Values are pre-tax
Last revision of data: 2025-01-04

Comparing salary to last year:
Estimated Yearly Salary: 17,436 EUR
Estimated Monthly Salary: 1,453 EUR
Estimated Weekly Salary: 335 EUR per week
Estimated Hourly Salary: 8 EUR per hour
Last revision of data: 2024-01-05



Quality Assurance Analyst Call Centers estimated salary in USD
For easier comparison here is an estimated salary in USD:
Estimated Yearly Salary: 18,009 USD
Estimated Monthly Salary: 1,501 USD
Estimated Weekly Salary: 346 USD per week
Estimated Hourly Salary: 9 USD per hour


Difference in salary year over year or average salary increase is approximately up arrow 4 %

About these results Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.

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Salary comparison to National average

Portugal is a country located in Southern Europe, on the Iberian Peninsula. It has a population of approximately 10.3 million people and covers an area of about 92,090 square kilometers.

Estimated national average yearly salary is 23,478 EUR (25,800 USD). Value indicated is pre-tax. Below graph shows estimated Quality Assurance Analyst Call Centers job salary compared to average salary in Portugal.
Comparison shows that a person working as Quality Assurance Analyst Call Centers in Portugal earns on average:
0.77 times the average salary (or 77% of average salary).

Is Quality Assurance Analyst Call Centers a well paid job?

No, our data shows that Quality Assurance Analyst Call Centers is typically not a well-paid job. The salary varies based on experience. Meaning that even though Quality Assurance Analyst Call Centers might be a low paying job, with experience the salary might increase to satisfactory levels.

What is considered a high salary for Quality Assurance Analyst Call Centers?

High salary for Quality Assurance Analyst Call Centers would be somewhere between 19,881 EUR and 26,207 EUR. However this is an estimation based on Gaussian Distribution.

How much can you save working as Quality Assurance Analyst Call Centers in Portugal?

Living in Portugal the approximate monthly expenses are: 1,032 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.

Estimated Yearly Salary: 18,074 EUR
Estimated Monthly Salary: 1,506 EUR
Estimated Weekly Salary: 348 EUR per week
Estimated Hourly Salary: 9 EUR per hour
By working as Quality Assurance Analyst Call Centers a person can save up to 469 USD per month or 5,625 USD yearly. Values are pre-tax.

NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.

For more information regarding expenses in Portugal, see costs of living in Portugal.

Salary comparison to region and neighbouring coutries

Country's neighbours are: Spain, orra.
To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).

Estimated Yearly Salary for Quality Assurance Analyst Call Centers

Last revision of data: 2025-01-04

Salary increase per years of experience

Based on data available the salary increase per years of experience is as following

    0 years (beginner) equals base salary
    1 to 5 years of experience yields up arrow+12% salary increase
    6 to 10 years of experience yields up arrow+25% salary increase
    11 to 15 years of experience yields up arrow+16% salary increase
    16 to 25 years of experience yields up arrow+9% salary increase
    more than 25 years of experience yields up arrow+10% salary increase
NOTE: Details based on limited set of data. Percentages may vary. The salary increase over years of experience can vary widely based on factors such as job industry, job role, location, company size, and individual performance. To gain even larger increase in salary one is advised to switch jobs and / or employer.

Top 10 highest salaries in Portugal

(268,253 EUR per year, pre-tax.)
(223,838 EUR per year, pre-tax.)
(217,232 EUR per year, pre-tax.)
(210,361 EUR per year, pre-tax.)
(209,299 EUR per year, pre-tax.)
(205,151 EUR per year, pre-tax.)
(204,848 EUR per year, pre-tax.)
(204,801 EUR per year, pre-tax.)
(204,455 EUR per year, pre-tax.)
(204,344 EUR per year, pre-tax.)

Data as of 2025

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quality assurance analyst call centers salary in portugal 2025
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