Quality Assurance Analyst Call Centers salary in Portugal

Average Yearly Salary of Quality Assurance Analyst Call Centers in Portugal is approximately 18,074 EUR (18,009 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.

What does Quality Assurance Analyst Call Centers do?

A Quality Assurance Analyst in a call center is responsible for monitoring and evaluating the quality of customer interactions, ensuring that agents adhere to company policies and procedures, and providing feedback to improve performance. They review recorded calls, chat transcripts, and email communications to assess agent performance, accuracy, and adherence to scripts and protocols. The QA Analyst also identifies training needs and designs and delivers training programs to enhance agent skills and knowledge. They may collaborate with supervisors and managers to develop and implement quality improvement initiatives and track key performance indicators. The role requires strong analytical and communication skills to provide detailed reports and recommendations to management. Additionally, the QA Analyst stays updated on industry best practices and emerging trends to ensure the call center operates at the highest level of customer service.

Skills: Quality Assurance, Call Center, Customer Service, Performance Evaluation, Training and Development, Process Improvement
Job industry: Customer service

How much does Quality Assurance Analyst Call Centers make?

Difference in salary year over year or average salary increase is approximately 4 %


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Salary comparison to National average

Is Quality Assurance Analyst Call Centers a well paid job?

No, our data shows that Quality Assurance Analyst Call Centers is typically not a well-paid job. The salary varies based on experience. Meaning that even though Quality Assurance Analyst Call Centers might be a low paying job, with experience the salary might increase to satisfactory levels.

What is considered a high salary for Quality Assurance Analyst Call Centers?

High salary for Quality Assurance Analyst Call Centers would be somewhere between 19,881 EUR and 26,207 EUR. However this is an estimation based on Gaussian Distribution.

How much can you save working as Quality Assurance Analyst Call Centers in Portugal?

Living in Portugal the approximate monthly expenses are: 1,032 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.

Estimated Yearly Salary: 18,074 EUR
Estimated Monthly Salary: 1,506 EUR
Estimated Weekly Salary: 348 EUR per week
Estimated Hourly Salary: 9 EUR per hour
By working as Quality Assurance Analyst Call Centers a person can save up to 469 USD per month or 5,625 USD yearly. Values are pre-tax.

NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.

For more information regarding expenses in Portugal, see costs of living in Portugal.

Salary comparison to region and neighbouring coutries

Country's neighbours are: Spain, orra.
To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).

Estimated Yearly Salary for Quality Assurance Analyst Call Centers

Last revision of data: 2025-01-04

Salary increase per years of experience

Based on data available the salary increase per years of experience is as following

0 years (beginner) equals base salary

1 to 5 years of experience yields +12% salary increase

6 to 10 years of experience yields +25% salary increase

11 to 15 years of experience yields +16% salary increase

16 to 25 years of experience yields +9% salary increase

more than 25 years of experience yields +10% salary increase

NOTE: Details based on limited set of data. Percentages may vary. The salary increase over years of experience can vary widely based on factors such as job industry, job role, location, company size, and individual performance. To gain even larger increase in salary one is advised to switch jobs and / or employer.

Top 10 highest salaries in Portugal

Data as of 2025

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