Home > Salary > Vietnam > Quality Assurance Manager Call Centers
A Quality Assurance Manager in call centers is responsible for ensuring that the highest level of customer service is being provided by the agents. They are responsible for monitoring and evaluating calls, chat sessions, and emails to ensure compliance with company policies and procedures. The Quality Assurance Manager also identifies areas for improvement and provides feedback and coaching to agents to enhance their performance. They develop and implement quality assurance programs, conduct regular audits, and generate reports on performance metrics.
Estimated Yearly Salary: 140,638,873 VND
Estimated Monthly Salary: 11,719,906 VND
Estimated Weekly Salary: 2,704,594 VND per week
Estimated Hourly Salary: 67,615 VND per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 11,332,160 VND
Estimated Weekly Salary: 2,615,114 VND per week
Estimated Hourly Salary: 65,378 VND per hour
Last revision of data: 2024-01-07
Estimated Yearly Salary: 5,571 USD
Estimated Monthly Salary: 464 USD
Estimated Weekly Salary: 107 USD per week
Estimated Hourly Salary: 3 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 140,638,873 VND
Estimated Monthly Salary: 11,719,906 VND
Estimated Weekly Salary: 2,704,594 VND per week
Estimated Hourly Salary: 67,615 VND per hour
By working as Quality Assurance Manager Call Centers a person can save up to 304 USD per month or 3,646 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Vietnam, see costs of living in Vietnam.
Estimated Yearly Salary for Quality Assurance Manager Call Centers
Last revision of data: 2025-01-04
Data as of 2025
Random salary:
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Quality Assurance Manager Call Centers salary in Vietnam
Average Yearly Salary of Quality Assurance Manager Call Centers in Vietnam is approximately 140,638,873 VND (5,571 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Quality Assurance Manager Call Centers do?
A Quality Assurance Manager in call centers is responsible for ensuring that the highest level of customer service is being provided by the agents. They are responsible for monitoring and evaluating calls, chat sessions, and emails to ensure compliance with company policies and procedures. The Quality Assurance Manager also identifies areas for improvement and provides feedback and coaching to agents to enhance their performance. They develop and implement quality assurance programs, conduct regular audits, and generate reports on performance metrics.
Skills: Quality Assurance Manager, Call Center, Customer Service, Performance Evaluation, Process Improvement, Compliance Monitoring
Job industry: Customer service
Job industry: Customer service
How much does Quality Assurance Manager Call Centers make?
Salary details
How much does Quality Assurance Manager Call Centers make?Estimated Yearly Salary: 140,638,873 VND
Estimated Monthly Salary: 11,719,906 VND
Estimated Weekly Salary: 2,704,594 VND per week
Estimated Hourly Salary: 67,615 VND per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 135,985,920 VNDEstimated Monthly Salary: 11,332,160 VND
Estimated Weekly Salary: 2,615,114 VND per week
Estimated Hourly Salary: 65,378 VND per hour
Last revision of data: 2024-01-07Quality Assurance Manager Call Centers estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 5,571 USD
Estimated Monthly Salary: 464 USD
Estimated Weekly Salary: 107 USD per week
Estimated Hourly Salary: 3 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
Vietnam, located in Southeast Asia, is a vibrant and culturally rich country. With a population of approximately 97 million people, it is the 15th most populous country in the world. Covering an area of around 331,212 square kilometers, Vietnam is roughly the size of Germany.
Estimated national average yearly salary is 93,056,060 VND (4,010 USD). Value indicated is pre-tax. Below graph shows estimated Quality Assurance Manager Call Centers job salary compared to average salary in Vietnam.
Comparison shows that a person working as Quality Assurance Manager Call Centers in Vietnam earns on average:
1.51 times the average salary (or 151% of average salary).
Estimated national average yearly salary is 93,056,060 VND (4,010 USD). Value indicated is pre-tax. Below graph shows estimated Quality Assurance Manager Call Centers job salary compared to average salary in Vietnam.
Comparison shows that a person working as Quality Assurance Manager Call Centers in Vietnam earns on average:
1.51 times the average salary (or 151% of average salary).
Is Quality Assurance Manager Call Centers a well paid job?
Yes, our data shows that Quality Assurance Manager Call Centers is a well paid job. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Quality Assurance Manager Call Centers?
High salary for Quality Assurance Manager Call Centers would be somewhere between 154,702,760 VND and 203,926,366 VND. However this is an estimation based on Gaussian Distribution.How much can you save working as Quality Assurance Manager Call Centers in Vietnam?
Living in Vietnam the approximate monthly expenses are: 160 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 140,638,873 VND
Estimated Monthly Salary: 11,719,906 VND
Estimated Weekly Salary: 2,704,594 VND per week
Estimated Hourly Salary: 67,615 VND per hour
By working as Quality Assurance Manager Call Centers a person can save up to 304 USD per month or 3,646 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Vietnam, see costs of living in Vietnam.
Salary comparison to region and neighbouring coutries
Country's neighbours are: China, Laos, Cambodia. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Quality Assurance Manager Call Centers
China is 17,814 USD
Cambodia is 2,367 USD
Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Vietnam
(1,060,162,317 VND per year, pre-tax.)
2. Cardiologist
(882,505,502 VND per year, pre-tax.)
(848,402,543 VND per year, pre-tax.)
4. Neurosurgeon
(826,108,653 VND per year, pre-tax.)
(824,710,642 VND per year, pre-tax.)
6. Urologist
(807,448,368 VND per year, pre-tax.)
(806,831,947 VND per year, pre-tax.)
(806,462,612 VND per year, pre-tax.)
9. Oncologist
(802,962,540 VND per year, pre-tax.)
10. Plastic surgeon
(802,935,962 VND per year, pre-tax.)
Data as of 2025Random salary:
Branch manager consumer lending (75,642,287 VND per year, pre-tax.)
Petroleum chemist (99,576,946 VND per year, pre-tax.)
Train conductor (84,678,694 VND per year, pre-tax.)
Anesthesiologist assistant (279,712,110 VND per year, pre-tax.)
Receiving laborer (43,743,310 VND per year, pre-tax.)
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