Home > Salary > Vietnam > Escalation Engineer
An escalation engineer is a technical professional who specializes in resolving complex and critical issues that arise in software, hardware, or network systems. They work closely with customers, support teams, and developers to investigate, troubleshoot, and resolve escalated problems. This role requires strong analytical skills, deep technical knowledge, and the ability to think critically under pressure.
Escalation engineers are responsible for analyzing logs, performing root cause analysis, and providing timely and effective solutions to ensure customer satisfaction. They often collaborate with cross-functional teams to develop and implement processes and tools that can prevent future escalations. Additionally, they may be involved in documenting and sharing knowledge with support teams and customers.
Estimated Yearly Salary: 178,683,324 VND
Estimated Monthly Salary: 14,890,277 VND
Estimated Weekly Salary: 3,436,218 VND per week
Estimated Hourly Salary: 85,905 VND per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 14,373,884 VND
Estimated Weekly Salary: 3,317,050 VND per week
Estimated Hourly Salary: 82,926 VND per hour
Last revision of data: 2024-01-03
Estimated Yearly Salary: 7,071 USD
Estimated Monthly Salary: 589 USD
Estimated Weekly Salary: 136 USD per week
Estimated Hourly Salary: 3 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 178,683,324 VND
Estimated Monthly Salary: 14,890,277 VND
Estimated Weekly Salary: 3,436,218 VND per week
Estimated Hourly Salary: 85,905 VND per hour
By working as Escalation Engineer a person can save up to 429 USD per month or 5,146 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Vietnam, see costs of living in Vietnam.
Estimated Yearly Salary for Escalation Engineer
Last revision of data: 2025-01-04
Data as of 2025
Random salary:
Motor vehicle dispatcher (56,382,555 VND per year, pre-tax.)
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University laboratory supervisor (113,878,090 VND per year, pre-tax.)
Radio dispatcher (57,690,116 VND per year, pre-tax.)
Intellectual property (ip), attorney (279,712,110 VND per year, pre-tax.)
Escalation Engineer salary in Vietnam
Average Yearly Salary of Escalation Engineer in Vietnam is approximately 178,683,324 VND (7,071 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Escalation Engineer do?
An escalation engineer is a technical professional who specializes in resolving complex and critical issues that arise in software, hardware, or network systems. They work closely with customers, support teams, and developers to investigate, troubleshoot, and resolve escalated problems. This role requires strong analytical skills, deep technical knowledge, and the ability to think critically under pressure.
Escalation engineers are responsible for analyzing logs, performing root cause analysis, and providing timely and effective solutions to ensure customer satisfaction. They often collaborate with cross-functional teams to develop and implement processes and tools that can prevent future escalations. Additionally, they may be involved in documenting and sharing knowledge with support teams and customers.
Skills: Escalation engineer, Technical support, Troubleshooting, Root cause analysis, Customer satisfaction, Problem resolution
Job industry: Technology
Job industry: Technology
How much does Escalation Engineer make?
Salary details
How much does Escalation Engineer make?Estimated Yearly Salary: 178,683,324 VND
Estimated Monthly Salary: 14,890,277 VND
Estimated Weekly Salary: 3,436,218 VND per week
Estimated Hourly Salary: 85,905 VND per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 172,486,605 VNDEstimated Monthly Salary: 14,373,884 VND
Estimated Weekly Salary: 3,317,050 VND per week
Estimated Hourly Salary: 82,926 VND per hour
Last revision of data: 2024-01-03Escalation Engineer estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 7,071 USD
Estimated Monthly Salary: 589 USD
Estimated Weekly Salary: 136 USD per week
Estimated Hourly Salary: 3 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
Vietnam, located in Southeast Asia, is a vibrant and culturally rich country. With a population of approximately 97 million people, it is the 15th most populous country in the world. Covering an area of around 331,212 square kilometers, Vietnam is roughly the size of Germany.
Estimated national average yearly salary is 93,056,060 VND (4,010 USD). Value indicated is pre-tax. Below graph shows estimated Escalation Engineer job salary compared to average salary in Vietnam.
Comparison shows that a person working as Escalation Engineer in Vietnam earns on average:
1.92 times the average salary (or 192% of average salary).
Estimated national average yearly salary is 93,056,060 VND (4,010 USD). Value indicated is pre-tax. Below graph shows estimated Escalation Engineer job salary compared to average salary in Vietnam.
Comparison shows that a person working as Escalation Engineer in Vietnam earns on average:
1.92 times the average salary (or 192% of average salary).
Is Escalation Engineer a well paid job?
Yes, our data shows that Escalation Engineer is a well paid job. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Escalation Engineer?
High salary for Escalation Engineer would be somewhere between 196,551,656 VND and 259,090,820 VND. However this is an estimation based on Gaussian Distribution.How much can you save working as Escalation Engineer in Vietnam?
Living in Vietnam the approximate monthly expenses are: 160 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 178,683,324 VND
Estimated Monthly Salary: 14,890,277 VND
Estimated Weekly Salary: 3,436,218 VND per week
Estimated Hourly Salary: 85,905 VND per hour
By working as Escalation Engineer a person can save up to 429 USD per month or 5,146 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Vietnam, see costs of living in Vietnam.
Salary comparison to region and neighbouring coutries
Country's neighbours are: China, Laos, Cambodia. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Escalation Engineer
China is 22,551 USD
Cambodia is 2,993 USD
Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Vietnam
(1,060,162,317 VND per year, pre-tax.)
2. Cardiologist
(882,505,502 VND per year, pre-tax.)
(848,402,543 VND per year, pre-tax.)
4. Neurosurgeon
(826,108,653 VND per year, pre-tax.)
(824,710,642 VND per year, pre-tax.)
6. Urologist
(807,448,368 VND per year, pre-tax.)
(806,831,947 VND per year, pre-tax.)
(806,462,612 VND per year, pre-tax.)
9. Oncologist
(802,962,540 VND per year, pre-tax.)
10. Plastic surgeon
(802,935,962 VND per year, pre-tax.)
Data as of 2025Random salary:
Motor vehicle dispatcher (56,382,555 VND per year, pre-tax.)
Backup engineer (118,394,840 VND per year, pre-tax.)
University laboratory supervisor (113,878,090 VND per year, pre-tax.)
Radio dispatcher (57,690,116 VND per year, pre-tax.)
Intellectual property (ip), attorney (279,712,110 VND per year, pre-tax.)
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