Home > Salary > Vietnam > Call Center Supervisor
A call center supervisor is responsible for overseeing the operations and performance of a team of call center agents. They ensure that customer service representatives are meeting their targets, handling customer inquiries effectively, and providing excellent service. The supervisor monitors call quality, provides feedback and coaching to agents, and identifies areas for improvement in processes or training. They may also handle escalated customer complaints or complex issues, ensuring resolution and customer satisfaction. Additionally, call center supervisors analyze data and generate reports to track team performance and identify trends or areas of improvement. They collaborate with other supervisors and managers to develop strategies for achieving departmental goals and maintaining high levels of customer satisfaction.
Estimated Yearly Salary: 100,984,188 VND
Estimated Monthly Salary: 8,415,349 VND
Estimated Weekly Salary: 1,942,004 VND per week
Estimated Hourly Salary: 48,550 VND per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 8,107,048 VND
Estimated Weekly Salary: 1,870,857 VND per week
Estimated Hourly Salary: 46,771 VND per hour
Last revision of data: 2024-01-02
Estimated Yearly Salary: 3,994 USD
Estimated Monthly Salary: 333 USD
Estimated Weekly Salary: 77 USD per week
Estimated Hourly Salary: 2 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 100,984,188 VND
Estimated Monthly Salary: 8,415,349 VND
Estimated Weekly Salary: 1,942,004 VND per week
Estimated Hourly Salary: 48,550 VND per hour
By working as Call Center Supervisor a person can save up to 172 USD per month or 2,069 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Vietnam, see costs of living in Vietnam.
Estimated Yearly Salary for Call Center Supervisor
Last revision of data: 2025-01-04
Data as of 2025
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Call Center Supervisor salary in Vietnam
Average Yearly Salary of Call Center Supervisor in Vietnam is approximately 100,984,188 VND (3,994 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Call Center Supervisor do?
A call center supervisor is responsible for overseeing the operations and performance of a team of call center agents. They ensure that customer service representatives are meeting their targets, handling customer inquiries effectively, and providing excellent service. The supervisor monitors call quality, provides feedback and coaching to agents, and identifies areas for improvement in processes or training. They may also handle escalated customer complaints or complex issues, ensuring resolution and customer satisfaction. Additionally, call center supervisors analyze data and generate reports to track team performance and identify trends or areas of improvement. They collaborate with other supervisors and managers to develop strategies for achieving departmental goals and maintaining high levels of customer satisfaction.
Skills: Call center, Supervisor, Customer service, Team management, Performance monitoring, Customer satisfaction
Job industry: Customer service
Job industry: Customer service
How much does Call Center Supervisor make?
Salary details
How much does Call Center Supervisor make?Estimated Yearly Salary: 100,984,188 VND
Estimated Monthly Salary: 8,415,349 VND
Estimated Weekly Salary: 1,942,004 VND per week
Estimated Hourly Salary: 48,550 VND per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 97,284,570 VNDEstimated Monthly Salary: 8,107,048 VND
Estimated Weekly Salary: 1,870,857 VND per week
Estimated Hourly Salary: 46,771 VND per hour
Last revision of data: 2024-01-02Call Center Supervisor estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 3,994 USD
Estimated Monthly Salary: 333 USD
Estimated Weekly Salary: 77 USD per week
Estimated Hourly Salary: 2 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
Vietnam, located in Southeast Asia, is a vibrant and culturally rich country. With a population of approximately 97 million people, it is the 15th most populous country in the world. Covering an area of around 331,212 square kilometers, Vietnam is roughly the size of Germany.
Estimated national average yearly salary is 93,056,060 VND (4,010 USD). Value indicated is pre-tax. Below graph shows estimated Call Center Supervisor job salary compared to average salary in Vietnam.
Comparison shows that a person working as Call Center Supervisor in Vietnam earns on average:
1.09 times the average salary (or 109% of average salary).
Estimated national average yearly salary is 93,056,060 VND (4,010 USD). Value indicated is pre-tax. Below graph shows estimated Call Center Supervisor job salary compared to average salary in Vietnam.
Comparison shows that a person working as Call Center Supervisor in Vietnam earns on average:
1.09 times the average salary (or 109% of average salary).
Is Call Center Supervisor a well paid job?
Yes, our data show that Call Center Supervisor is an averagely well paid job that still allows for some yearly savings. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Call Center Supervisor?
High salary for Call Center Supervisor would be somewhere between 111,082,607 VND and 146,427,073 VND. However this is an estimation based on Gaussian Distribution.How much can you save working as Call Center Supervisor in Vietnam?
Living in Vietnam the approximate monthly expenses are: 160 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 100,984,188 VND
Estimated Monthly Salary: 8,415,349 VND
Estimated Weekly Salary: 1,942,004 VND per week
Estimated Hourly Salary: 48,550 VND per hour
By working as Call Center Supervisor a person can save up to 172 USD per month or 2,069 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Vietnam, see costs of living in Vietnam.
Salary comparison to region and neighbouring coutries
Country's neighbours are: China, Laos, Cambodia. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Call Center Supervisor
China is 12,735 USD
Cambodia is 1,693 USD
Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Vietnam
(1,060,162,317 VND per year, pre-tax.)
2. Cardiologist
(882,505,502 VND per year, pre-tax.)
(848,402,543 VND per year, pre-tax.)
4. Neurosurgeon
(826,108,653 VND per year, pre-tax.)
(824,710,642 VND per year, pre-tax.)
6. Urologist
(807,448,368 VND per year, pre-tax.)
(806,831,947 VND per year, pre-tax.)
(806,462,612 VND per year, pre-tax.)
9. Oncologist
(802,962,540 VND per year, pre-tax.)
10. Plastic surgeon
(802,935,962 VND per year, pre-tax.)
Data as of 2025Random salary:
Maintenance technician (64,211,002 VND per year, pre-tax.)
Senior executive compensation analyst (199,931,103 VND per year, pre-tax.)
Chief science officer (274,526,980 VND per year, pre-tax.)
Hearing instrument specialist (92,883,240 VND per year, pre-tax.)
Small business owner operator (104,218,146 VND per year, pre-tax.)
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