Home > Salary > Vietnam > Call Center Manager
A call center manager is responsible for overseeing the operations and performance of a call center team. They ensure that all customer inquiries and issues are handled efficiently and effectively. The manager sets performance goals, monitors call center metrics, and implements strategies to improve customer service and productivity. They also develop and train the call center staff, create work schedules, and handle escalated customer complaints. Additionally, the call center manager analyzes data and generates reports to evaluate the overall performance of the team and make necessary improvements.
Estimated Yearly Salary: 121,253,783 VND
Estimated Monthly Salary: 10,104,482 VND
Estimated Weekly Salary: 2,331,804 VND per week
Estimated Hourly Salary: 58,295 VND per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 9,765,978 VND
Estimated Weekly Salary: 2,253,687 VND per week
Estimated Hourly Salary: 56,342 VND per hour
Last revision of data: 2024-01-09
Estimated Yearly Salary: 4,786 USD
Estimated Monthly Salary: 399 USD
Estimated Weekly Salary: 92 USD per week
Estimated Hourly Salary: 2 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 121,253,783 VND
Estimated Monthly Salary: 10,104,482 VND
Estimated Weekly Salary: 2,331,804 VND per week
Estimated Hourly Salary: 58,295 VND per hour
By working as Call Center Manager a person can save up to 238 USD per month or 2,861 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Vietnam, see costs of living in Vietnam.
Estimated Yearly Salary for Call Center Manager
Last revision of data: 2025-01-04
Data as of 2025
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Call Center Manager salary in Vietnam
Average Yearly Salary of Call Center Manager in Vietnam is approximately 121,253,783 VND (4,786 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Call Center Manager do?
A call center manager is responsible for overseeing the operations and performance of a call center team. They ensure that all customer inquiries and issues are handled efficiently and effectively. The manager sets performance goals, monitors call center metrics, and implements strategies to improve customer service and productivity. They also develop and train the call center staff, create work schedules, and handle escalated customer complaints. Additionally, the call center manager analyzes data and generates reports to evaluate the overall performance of the team and make necessary improvements.
Skills: Call center management, Customer service, Team leadership, Performance monitoring, Problem-solving, Communication skills
Job industry: Customer service
Job industry: Customer service
How much does Call Center Manager make?
Salary details
How much does Call Center Manager make?Estimated Yearly Salary: 121,253,783 VND
Estimated Monthly Salary: 10,104,482 VND
Estimated Weekly Salary: 2,331,804 VND per week
Estimated Hourly Salary: 58,295 VND per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 117,191,735 VNDEstimated Monthly Salary: 9,765,978 VND
Estimated Weekly Salary: 2,253,687 VND per week
Estimated Hourly Salary: 56,342 VND per hour
Last revision of data: 2024-01-09Call Center Manager estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 4,786 USD
Estimated Monthly Salary: 399 USD
Estimated Weekly Salary: 92 USD per week
Estimated Hourly Salary: 2 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
Vietnam, located in Southeast Asia, is a vibrant and culturally rich country. With a population of approximately 97 million people, it is the 15th most populous country in the world. Covering an area of around 331,212 square kilometers, Vietnam is roughly the size of Germany.
Estimated national average yearly salary is 93,056,060 VND (4,010 USD). Value indicated is pre-tax. Below graph shows estimated Call Center Manager job salary compared to average salary in Vietnam.
Comparison shows that a person working as Call Center Manager in Vietnam earns on average:
1.3 times the average salary (or 130% of average salary).
Estimated national average yearly salary is 93,056,060 VND (4,010 USD). Value indicated is pre-tax. Below graph shows estimated Call Center Manager job salary compared to average salary in Vietnam.
Comparison shows that a person working as Call Center Manager in Vietnam earns on average:
1.3 times the average salary (or 130% of average salary).
Is Call Center Manager a well paid job?
Yes, our data shows that Call Center Manager is a well paid job. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Call Center Manager?
High salary for Call Center Manager would be somewhere between 133,379,161 VND and 175,817,985 VND. However this is an estimation based on Gaussian Distribution.How much can you save working as Call Center Manager in Vietnam?
Living in Vietnam the approximate monthly expenses are: 160 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 121,253,783 VND
Estimated Monthly Salary: 10,104,482 VND
Estimated Weekly Salary: 2,331,804 VND per week
Estimated Hourly Salary: 58,295 VND per hour
By working as Call Center Manager a person can save up to 238 USD per month or 2,861 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Vietnam, see costs of living in Vietnam.
Salary comparison to region and neighbouring coutries
Country's neighbours are: China, Laos, Cambodia. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Call Center Manager
China is 15,367 USD
Cambodia is 2,037 USD
Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Vietnam
(1,060,162,317 VND per year, pre-tax.)
2. Cardiologist
(882,505,502 VND per year, pre-tax.)
(848,402,543 VND per year, pre-tax.)
4. Neurosurgeon
(826,108,653 VND per year, pre-tax.)
(824,710,642 VND per year, pre-tax.)
6. Urologist
(807,448,368 VND per year, pre-tax.)
(806,831,947 VND per year, pre-tax.)
(806,462,612 VND per year, pre-tax.)
9. Oncologist
(802,962,540 VND per year, pre-tax.)
10. Plastic surgeon
(802,935,962 VND per year, pre-tax.)
Data as of 2025Random salary:
Dining room manager (90,657,280 VND per year, pre-tax.)
Marriage family therapist (74,822,094 VND per year, pre-tax.)
Mep engineer (119,417,695 VND per year, pre-tax.)
Division order analyst (118,188,158 VND per year, pre-tax.)
Bookkeeper (75,360,642 VND per year, pre-tax.)
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Salary data displayed on this site is for reference only. Our figures come from various sources, but we cannot guarantee their accuracy. Users must always double-check salary details with official resources before making financial commitments. Salaries fluctuate due to economic trends, job location, and negotiation skills. We make no warranties about the completeness of the provided salary data. By navigating this site, you acknowledge these terms.