Home > Salary > Vietnam > Call Center Director
A Call Center Director is responsible for overseeing the operations and performance of a call center, ensuring that it achieves its goals and objectives. They manage a team of call center supervisors and agents, providing guidance, training, and support to ensure excellent customer service and efficient call handling. The director develops strategies to improve call center performance, implements quality assurance measures, and monitors key performance indicators (KPIs) to evaluate the effectiveness of the call center operations. They collaborate with other departments to address customer concerns and implement process improvements. Additionally, they analyze data and generate reports to identify trends, patterns, and areas for improvement. Overall, a Call Center Director plays a crucial role in ensuring customer satisfaction, meeting business targets, and driving continuous improvement in call center operations.
Estimated Yearly Salary: 193,785,076 VND
Estimated Monthly Salary: 16,148,756 VND
Estimated Weekly Salary: 3,726,636 VND per week
Estimated Hourly Salary: 93,166 VND per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 15,571,180 VND
Estimated Weekly Salary: 3,593,349 VND per week
Estimated Hourly Salary: 89,834 VND per hour
Last revision of data: 2024-01-03
Estimated Yearly Salary: 7,637 USD
Estimated Monthly Salary: 636 USD
Estimated Weekly Salary: 147 USD per week
Estimated Hourly Salary: 4 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 193,785,076 VND
Estimated Monthly Salary: 16,148,756 VND
Estimated Weekly Salary: 3,726,636 VND per week
Estimated Hourly Salary: 93,166 VND per hour
By working as Call Center Director a person can save up to 476 USD per month or 5,712 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Vietnam, see costs of living in Vietnam.
Estimated Yearly Salary for Call Center Director
Last revision of data: 2025-01-04
Data as of 2025
Random salary:
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Call Center Director salary in Vietnam
Average Yearly Salary of Call Center Director in Vietnam is approximately 193,785,076 VND (7,637 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Call Center Director do?
A Call Center Director is responsible for overseeing the operations and performance of a call center, ensuring that it achieves its goals and objectives. They manage a team of call center supervisors and agents, providing guidance, training, and support to ensure excellent customer service and efficient call handling. The director develops strategies to improve call center performance, implements quality assurance measures, and monitors key performance indicators (KPIs) to evaluate the effectiveness of the call center operations. They collaborate with other departments to address customer concerns and implement process improvements. Additionally, they analyze data and generate reports to identify trends, patterns, and areas for improvement. Overall, a Call Center Director plays a crucial role in ensuring customer satisfaction, meeting business targets, and driving continuous improvement in call center operations.
Skills: Call Center Director, Customer Service, Operations Management, Team Leadership, Performance Analysis, Process Improvement.
Job industry: Customer service
Job industry: Customer service
How much does Call Center Director make?
Salary details
How much does Call Center Director make?Estimated Yearly Salary: 193,785,076 VND
Estimated Monthly Salary: 16,148,756 VND
Estimated Weekly Salary: 3,726,636 VND per week
Estimated Hourly Salary: 93,166 VND per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 186,854,165 VNDEstimated Monthly Salary: 15,571,180 VND
Estimated Weekly Salary: 3,593,349 VND per week
Estimated Hourly Salary: 89,834 VND per hour
Last revision of data: 2024-01-03Call Center Director estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 7,637 USD
Estimated Monthly Salary: 636 USD
Estimated Weekly Salary: 147 USD per week
Estimated Hourly Salary: 4 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
Vietnam, located in Southeast Asia, is a vibrant and culturally rich country. With a population of approximately 97 million people, it is the 15th most populous country in the world. Covering an area of around 331,212 square kilometers, Vietnam is roughly the size of Germany.
Estimated national average yearly salary is 93,056,060 VND (4,010 USD). Value indicated is pre-tax. Below graph shows estimated Call Center Director job salary compared to average salary in Vietnam.
Comparison shows that a person working as Call Center Director in Vietnam earns on average:
2.08 times the average salary (or 208% of average salary).
Estimated national average yearly salary is 93,056,060 VND (4,010 USD). Value indicated is pre-tax. Below graph shows estimated Call Center Director job salary compared to average salary in Vietnam.
Comparison shows that a person working as Call Center Director in Vietnam earns on average:
2.08 times the average salary (or 208% of average salary).
Is Call Center Director a well paid job?
Yes, our data show that Call Center Director is a very well paid job. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Call Center Director?
High salary for Call Center Director would be somewhere between 213,163,584 VND and 280,988,360 VND. However this is an estimation based on Gaussian Distribution.How much can you save working as Call Center Director in Vietnam?
Living in Vietnam the approximate monthly expenses are: 160 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 193,785,076 VND
Estimated Monthly Salary: 16,148,756 VND
Estimated Weekly Salary: 3,726,636 VND per week
Estimated Hourly Salary: 93,166 VND per hour
By working as Call Center Director a person can save up to 476 USD per month or 5,712 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Vietnam, see costs of living in Vietnam.
Salary comparison to region and neighbouring coutries
Country's neighbours are: China, Laos, Cambodia. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Call Center Director
China is 24,443 USD
Cambodia is 3,246 USD
Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Vietnam
(1,060,162,317 VND per year, pre-tax.)
2. Cardiologist
(882,505,502 VND per year, pre-tax.)
(848,402,543 VND per year, pre-tax.)
4. Neurosurgeon
(826,108,653 VND per year, pre-tax.)
(824,710,642 VND per year, pre-tax.)
6. Urologist
(807,448,368 VND per year, pre-tax.)
(806,831,947 VND per year, pre-tax.)
(806,462,612 VND per year, pre-tax.)
9. Oncologist
(802,962,540 VND per year, pre-tax.)
10. Plastic surgeon
(802,935,962 VND per year, pre-tax.)
Data as of 2025Random salary:
Vet technician (50,538,661 VND per year, pre-tax.)
Rail-track laying or maintenance equipment operator (71,541,323 VND per year, pre-tax.)
Quality audit manager (120,055,730 VND per year, pre-tax.)
Policy analyst (87,986,189 VND per year, pre-tax.)
District manager retail (121,901,118 VND per year, pre-tax.)
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