Call Center Analyst salary in Vietnam

Average Yearly Salary of Call Center Analyst in Vietnam is approximately 75,680,725 VND (2,992 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.

What does Call Center Analyst do?

A call center analyst is responsible for analyzing and evaluating the performance of a call center operation. They gather and analyze data related to call volumes, call durations, customer satisfaction, and other key metrics to identify trends and patterns. Based on their analysis, they provide recommendations and insights to improve the efficiency and effectiveness of the call center. The role of a call center analyst involves monitoring call center activities in real-time, identifying areas of improvement, and implementing strategies to enhance customer service. They may also be involved in training call center agents, developing performance metrics, and creating reports for management.

Skills: Call center analyst, Data analysis, Performance evaluation, Customer service, Call center operations, Trend analysis
Job industry: Customer service

How much does Call Center Analyst make?

Difference in salary year over year or average salary increase is approximately 4 %


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Salary comparison to National average

Is Call Center Analyst a well paid job?

No / we do not have enough data to assess this.

What is considered a high salary for Call Center Analyst?

High salary for Call Center Analyst would be somewhere between 83,248,798 VND and 109,737,051 VND. However this is an estimation based on Gaussian Distribution.

How much can you save working as Call Center Analyst in Vietnam?

Living in Vietnam the approximate monthly expenses are: 160 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.

Estimated Yearly Salary: 75,680,725 VND
Estimated Monthly Salary: 6,306,727 VND
Estimated Weekly Salary: 1,455,399 VND per week
Estimated Hourly Salary: 36,385 VND per hour
By working as Call Center Analyst a person can save up to 89 USD per month or 1,067 USD yearly. Values are pre-tax.

NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.

For more information regarding expenses in Vietnam, see costs of living in Vietnam.

Salary comparison to region and neighbouring coutries

Country's neighbours are: China, Laos, Cambodia.
To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).

Estimated Yearly Salary for Call Center Analyst

Last revision of data: 2025-01-04

Salary increase per years of experience

Based on data available the salary increase per years of experience is as following

0 years (beginner) equals base salary

1 to 5 years of experience yields +12% salary increase

6 to 10 years of experience yields +25% salary increase

11 to 15 years of experience yields +16% salary increase

16 to 25 years of experience yields +9% salary increase

more than 25 years of experience yields +10% salary increase

NOTE: Details based on limited set of data. Percentages may vary. The salary increase over years of experience can vary widely based on factors such as job industry, job role, location, company size, and individual performance. To gain even larger increase in salary one is advised to switch jobs and / or employer.

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Data as of 2025

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