Home > Salary > Vietnam > Call Center Analyst
A call center analyst is responsible for analyzing and evaluating the performance of a call center operation. They gather and analyze data related to call volumes, call durations, customer satisfaction, and other key metrics to identify trends and patterns. Based on their analysis, they provide recommendations and insights to improve the efficiency and effectiveness of the call center.
The role of a call center analyst involves monitoring call center activities in real-time, identifying areas of improvement, and implementing strategies to enhance customer service. They may also be involved in training call center agents, developing performance metrics, and creating reports for management.
Estimated Yearly Salary: 75,680,725 VND
Estimated Monthly Salary: 6,306,727 VND
Estimated Weekly Salary: 1,455,399 VND per week
Estimated Hourly Salary: 36,385 VND per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 6,081,340 VND
Estimated Weekly Salary: 1,403,386 VND per week
Estimated Hourly Salary: 35,085 VND per hour
Last revision of data: 2024-01-02
Estimated Yearly Salary: 2,992 USD
Estimated Monthly Salary: 249 USD
Estimated Weekly Salary: 58 USD per week
Estimated Hourly Salary: 1 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 75,680,725 VND
Estimated Monthly Salary: 6,306,727 VND
Estimated Weekly Salary: 1,455,399 VND per week
Estimated Hourly Salary: 36,385 VND per hour
By working as Call Center Analyst a person can save up to 89 USD per month or 1,067 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Vietnam, see costs of living in Vietnam.
Estimated Yearly Salary for Call Center Analyst
Last revision of data: 2025-01-04
Data as of 2025
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Call Center Analyst salary in Vietnam
Average Yearly Salary of Call Center Analyst in Vietnam is approximately 75,680,725 VND (2,992 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Call Center Analyst do?
A call center analyst is responsible for analyzing and evaluating the performance of a call center operation. They gather and analyze data related to call volumes, call durations, customer satisfaction, and other key metrics to identify trends and patterns. Based on their analysis, they provide recommendations and insights to improve the efficiency and effectiveness of the call center.
The role of a call center analyst involves monitoring call center activities in real-time, identifying areas of improvement, and implementing strategies to enhance customer service. They may also be involved in training call center agents, developing performance metrics, and creating reports for management.
Skills: Call center analyst, Data analysis, Performance evaluation, Customer service, Call center operations, Trend analysis
Job industry: Customer service
Job industry: Customer service
How much does Call Center Analyst make?
Salary details
How much does Call Center Analyst make?Estimated Yearly Salary: 75,680,725 VND
Estimated Monthly Salary: 6,306,727 VND
Estimated Weekly Salary: 1,455,399 VND per week
Estimated Hourly Salary: 36,385 VND per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 72,976,075 VNDEstimated Monthly Salary: 6,081,340 VND
Estimated Weekly Salary: 1,403,386 VND per week
Estimated Hourly Salary: 35,085 VND per hour
Last revision of data: 2024-01-02Call Center Analyst estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 2,992 USD
Estimated Monthly Salary: 249 USD
Estimated Weekly Salary: 58 USD per week
Estimated Hourly Salary: 1 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
Vietnam, located in Southeast Asia, is a vibrant and culturally rich country. With a population of approximately 97 million people, it is the 15th most populous country in the world. Covering an area of around 331,212 square kilometers, Vietnam is roughly the size of Germany.
Estimated national average yearly salary is 93,056,060 VND (4,010 USD). Value indicated is pre-tax. Below graph shows estimated Call Center Analyst job salary compared to average salary in Vietnam.
Comparison shows that a person working as Call Center Analyst in Vietnam earns on average:
0.81 times the average salary (or 81% of average salary).
Estimated national average yearly salary is 93,056,060 VND (4,010 USD). Value indicated is pre-tax. Below graph shows estimated Call Center Analyst job salary compared to average salary in Vietnam.
Comparison shows that a person working as Call Center Analyst in Vietnam earns on average:
0.81 times the average salary (or 81% of average salary).
Is Call Center Analyst a well paid job?
No / we do not have enough data to assess this.What is considered a high salary for Call Center Analyst?
High salary for Call Center Analyst would be somewhere between 83,248,798 VND and 109,737,051 VND. However this is an estimation based on Gaussian Distribution.How much can you save working as Call Center Analyst in Vietnam?
Living in Vietnam the approximate monthly expenses are: 160 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 75,680,725 VND
Estimated Monthly Salary: 6,306,727 VND
Estimated Weekly Salary: 1,455,399 VND per week
Estimated Hourly Salary: 36,385 VND per hour
By working as Call Center Analyst a person can save up to 89 USD per month or 1,067 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Vietnam, see costs of living in Vietnam.
Salary comparison to region and neighbouring coutries
Country's neighbours are: China, Laos, Cambodia. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Call Center Analyst
China is 9,553 USD
Cambodia is 1,270 USD
Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Vietnam
(1,060,162,317 VND per year, pre-tax.)
2. Cardiologist
(882,505,502 VND per year, pre-tax.)
(848,402,543 VND per year, pre-tax.)
4. Neurosurgeon
(826,108,653 VND per year, pre-tax.)
(824,710,642 VND per year, pre-tax.)
6. Urologist
(807,448,368 VND per year, pre-tax.)
(806,831,947 VND per year, pre-tax.)
(806,462,612 VND per year, pre-tax.)
9. Oncologist
(802,962,540 VND per year, pre-tax.)
10. Plastic surgeon
(802,935,962 VND per year, pre-tax.)
Data as of 2025Random salary:
Service manager motorcycle (56,736,841 VND per year, pre-tax.)
Children's pastor (80,021,714 VND per year, pre-tax.)
Assistant professor of psychology (90,446,768 VND per year, pre-tax.)
Loss prevention associate (53,877,393 VND per year, pre-tax.)
Trust administrator (117,911,604 VND per year, pre-tax.)
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