Home > Salary > United States Of America > Quality Assurance Analyst Call Centers
A Quality Assurance Analyst in a call center is responsible for monitoring and evaluating the quality of customer interactions, ensuring that agents adhere to company policies and procedures, and providing feedback to improve performance. They review recorded calls, chat transcripts, and email communications to assess agent performance, accuracy, and adherence to scripts and protocols. The QA Analyst also identifies training needs and designs and delivers training programs to enhance agent skills and knowledge. They may collaborate with supervisors and managers to develop and implement quality improvement initiatives and track key performance indicators. The role requires strong analytical and communication skills to provide detailed reports and recommendations to management. Additionally, the QA Analyst stays updated on industry best practices and emerging trends to ensure the call center operates at the highest level of customer service.
Estimated Yearly Salary: 39,720 USD
Estimated Monthly Salary: 3,310 USD
Estimated Weekly Salary: 764 USD per week
Estimated Hourly Salary: 19 USD per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 3,210 USD
Estimated Weekly Salary: 741 USD per week
Estimated Hourly Salary: 19 USD per hour
Last revision of data: 2024-01-03
Estimated Yearly Salary: 39,887 USD
Estimated Monthly Salary: 3,324 USD
Estimated Weekly Salary: 767 USD per week
Estimated Hourly Salary: 19 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
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Estimated Yearly Salary: 39,720 USD
Estimated Monthly Salary: 3,310 USD
Estimated Weekly Salary: 764 USD per week
Estimated Hourly Salary: 19 USD per hour
By working as Quality Assurance Analyst Call Centers a person can save up to 1,044 USD per month or 12,527 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in United States Of America, see costs of living in United States Of America.
Estimated Yearly Salary for Quality Assurance Analyst Call Centers
Last revision of data: 2025-01-04
Data as of 2025
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Quality Assurance Analyst Call Centers salary in United States Of America
Average Yearly Salary of Quality Assurance Analyst Call Centers in United States Of America is approximately 39,720 USD (39,887 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Quality Assurance Analyst Call Centers do?

Skills: Quality Assurance, Call Center, Customer Service, Performance Evaluation, Training and Development, Process Improvement
Job industry: Customer service
Job industry: Customer service
How much does Quality Assurance Analyst Call Centers make?
Salary details
How much does Quality Assurance Analyst Call Centers make?Estimated Yearly Salary: 39,720 USD
Estimated Monthly Salary: 3,310 USD
Estimated Weekly Salary: 764 USD per week
Estimated Hourly Salary: 19 USD per hour
Comparing salary to last year:
Estimated Yearly Salary: 38,521 USDEstimated Monthly Salary: 3,210 USD
Estimated Weekly Salary: 741 USD per week
Estimated Hourly Salary: 19 USD per hour
Quality Assurance Analyst Call Centers estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 39,887 USD
Estimated Monthly Salary: 3,324 USD
Estimated Weekly Salary: 767 USD per week
Estimated Hourly Salary: 19 USD per hour
Difference in salary year over year or average salary increase is approximately
About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
The United States of America, often called the USA, is a vast and diverse country in North America. It is home to approximately 331 million people, making it the third most populous nation globally. The USA spans about 9.8 million square kilometers, encompassing various landscapes, climates, and cultures.
Estimated national average yearly salary is 57,000 USD (57,000 USD). Value indicated is pre-tax. Below graph shows estimated Quality Assurance Analyst Call Centers job salary compared to average salary in United States Of America.
Comparison shows that a person working as Quality Assurance Analyst Call Centers in United States Of America earns on average:
0.7 times the average salary (or 70% of average salary).
Estimated national average yearly salary is 57,000 USD (57,000 USD). Value indicated is pre-tax. Below graph shows estimated Quality Assurance Analyst Call Centers job salary compared to average salary in United States Of America.
Comparison shows that a person working as Quality Assurance Analyst Call Centers in United States Of America earns on average:
0.7 times the average salary (or 70% of average salary).
Is Quality Assurance Analyst Call Centers a well paid job?
No, our data shows that Quality Assurance Analyst Call Centers is typically not a well-paid job. The salary varies based on experience. Meaning that even though Quality Assurance Analyst Call Centers might be a low paying job, with experience the salary might increase to satisfactory levels.What is considered a high salary for Quality Assurance Analyst Call Centers?
High salary for Quality Assurance Analyst Call Centers would be somewhere between 43,692 USD and 57,594 USD. However this is an estimation based on Gaussian Distribution.How much can you save working as Quality Assurance Analyst Call Centers in United States Of America?
Living in United States Of America the approximate monthly expenses are: 2,280 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 39,720 USD
Estimated Monthly Salary: 3,310 USD
Estimated Weekly Salary: 764 USD per week
Estimated Hourly Salary: 19 USD per hour
By working as Quality Assurance Analyst Call Centers a person can save up to 1,044 USD per month or 12,527 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in United States Of America, see costs of living in United States Of America.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Canada, Mexico. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Quality Assurance Analyst Call Centers
Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
- 6 to 10 years of experience yields
- 11 to 15 years of experience yields
- 16 to 25 years of experience yields
- more than 25 years of experience yields
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Random salary:
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