Home > Salary > Uganda > Help Desk Operator
A help desk operator is responsible for providing technical support and assistance to end-users, typically within an organization. They handle incoming inquiries and troubleshoot issues related to hardware, software, network connectivity, and other IT-related problems. The help desk operator must possess strong communication skills to effectively understand and address user queries, as well as the ability to diagnose and resolve technical issues promptly. They may also be involved in documenting and tracking support tickets, escalating complex problems to higher-level technicians or specialists, and updating knowledge bases or FAQs.
Estimated Yearly Salary: 3,200,343 UGX
Estimated Monthly Salary: 266,695 UGX
Estimated Weekly Salary: 61,545 UGX per week
Estimated Hourly Salary: 1,539 UGX per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 257,474 UGX
Estimated Weekly Salary: 59,417 UGX per week
Estimated Hourly Salary: 1,485 UGX per hour
Last revision of data: 2024-01-07
Estimated Yearly Salary: 817 USD
Estimated Monthly Salary: 68 USD
Estimated Weekly Salary: 16 USD per week
Estimated Hourly Salary: 0 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 3,200,343 UGX
Estimated Monthly Salary: 266,695 UGX
Estimated Weekly Salary: 61,545 UGX per week
Estimated Hourly Salary: 1,539 UGX per hour
By working as Help Desk Operator a person can save up to 18 USD per month or 217 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Uganda, see costs of living in Uganda.
Estimated Yearly Salary for Help Desk Operator
Last revision of data: 2025-01-04
Data as of 2025
Random salary:
Dance studio manager (2,377,768 UGX per year, pre-tax.)
Senior automation engineer (7,171,347 UGX per year, pre-tax.)
Television technical director (2,468,544 UGX per year, pre-tax.)
Field service engineer medical equipment (5,506,910 UGX per year, pre-tax.)
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Help Desk Operator salary in Uganda
Average Yearly Salary of Help Desk Operator in Uganda is approximately 3,200,343 UGX (817 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Help Desk Operator do?
A help desk operator is responsible for providing technical support and assistance to end-users, typically within an organization. They handle incoming inquiries and troubleshoot issues related to hardware, software, network connectivity, and other IT-related problems. The help desk operator must possess strong communication skills to effectively understand and address user queries, as well as the ability to diagnose and resolve technical issues promptly. They may also be involved in documenting and tracking support tickets, escalating complex problems to higher-level technicians or specialists, and updating knowledge bases or FAQs.
Skills: Help Desk Operator, Technical Support, Troubleshooting, Customer Service, IT Support, Communication Skills
Job industry: Customer service
Job industry: Customer service
How much does Help Desk Operator make?
Salary details
How much does Help Desk Operator make?Estimated Yearly Salary: 3,200,343 UGX
Estimated Monthly Salary: 266,695 UGX
Estimated Weekly Salary: 61,545 UGX per week
Estimated Hourly Salary: 1,539 UGX per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 3,089,690 UGXEstimated Monthly Salary: 257,474 UGX
Estimated Weekly Salary: 59,417 UGX per week
Estimated Hourly Salary: 1,485 UGX per hour
Last revision of data: 2024-01-07Help Desk Operator estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 817 USD
Estimated Monthly Salary: 68 USD
Estimated Weekly Salary: 16 USD per week
Estimated Hourly Salary: 0 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
Uganda is a landlocked country located in East Africa. It has a population of approximately 45 million people and covers an area of about 241,038 square kilometers. The country is bordered by South Sudan to the north, Kenya to the east, Tanzania and Rwanda to the south, and the Democratic Republic of the Congo to the west.
Estimated national average yearly salary is 4,485,000 UGX (1,250 USD). Value indicated is pre-tax. Below graph shows estimated Help Desk Operator job salary compared to average salary in Uganda.
Comparison shows that a person working as Help Desk Operator in Uganda earns on average:
0.71 times the average salary (or 71% of average salary).
Estimated national average yearly salary is 4,485,000 UGX (1,250 USD). Value indicated is pre-tax. Below graph shows estimated Help Desk Operator job salary compared to average salary in Uganda.
Comparison shows that a person working as Help Desk Operator in Uganda earns on average:
0.71 times the average salary (or 71% of average salary).
Is Help Desk Operator a well paid job?
No, our data shows that Help Desk Operator is typically not a well-paid job. The salary varies based on experience. Meaning that even though Help Desk Operator might be a low paying job, with experience the salary might increase to satisfactory levels.What is considered a high salary for Help Desk Operator?
High salary for Help Desk Operator would be somewhere between 3,520,377 UGX and 4,640,497 UGX. However this is an estimation based on Gaussian Distribution.How much can you save working as Help Desk Operator in Uganda?
Living in Uganda the approximate monthly expenses are: 50 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 3,200,343 UGX
Estimated Monthly Salary: 266,695 UGX
Estimated Weekly Salary: 61,545 UGX per week
Estimated Hourly Salary: 1,539 UGX per hour
By working as Help Desk Operator a person can save up to 18 USD per month or 217 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Uganda, see costs of living in Uganda.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Kenya, South Sudan, Democratic Republic of the Congo, Rwanda, Tanzania. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Help Desk Operator
Kenya is 3,914 USD Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Uganda
(50,940,232 UGX per year, pre-tax.)
2. Cardiologist
(42,552,292 UGX per year, pre-tax.)
(41,077,897 UGX per year, pre-tax.)
4. Neurosurgeon
(39,844,135 UGX per year, pre-tax.)
(39,697,505 UGX per year, pre-tax.)
6. Oncologist
(38,842,071 UGX per year, pre-tax.)
(38,812,832 UGX per year, pre-tax.)
(38,784,031 UGX per year, pre-tax.)
(38,749,803 UGX per year, pre-tax.)
(38,712,676 UGX per year, pre-tax.)
Data as of 2025Random salary:
Dance studio manager (2,377,768 UGX per year, pre-tax.)
Senior automation engineer (7,171,347 UGX per year, pre-tax.)
Television technical director (2,468,544 UGX per year, pre-tax.)
Field service engineer medical equipment (5,506,910 UGX per year, pre-tax.)
Sap functional lead (5,351,562 UGX per year, pre-tax.)
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