Home > Salary > Uganda > Escalation Engineer
An escalation engineer is a technical professional who specializes in resolving complex and critical issues that arise in software, hardware, or network systems. They work closely with customers, support teams, and developers to investigate, troubleshoot, and resolve escalated problems. This role requires strong analytical skills, deep technical knowledge, and the ability to think critically under pressure.
Escalation engineers are responsible for analyzing logs, performing root cause analysis, and providing timely and effective solutions to ensure customer satisfaction. They often collaborate with cross-functional teams to develop and implement processes and tools that can prevent future escalations. Additionally, they may be involved in documenting and sharing knowledge with support teams and customers.
Estimated Yearly Salary: 8,582,166 UGX
Estimated Monthly Salary: 715,181 UGX
Estimated Weekly Salary: 165,042 UGX per week
Estimated Hourly Salary: 4,126 UGX per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 692,899 UGX
Estimated Weekly Salary: 159,900 UGX per week
Estimated Hourly Salary: 3,997 UGX per hour
Last revision of data: 2024-01-09
Estimated Yearly Salary: 2,195 USD
Estimated Monthly Salary: 183 USD
Estimated Weekly Salary: 42 USD per week
Estimated Hourly Salary: 1 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 8,582,166 UGX
Estimated Monthly Salary: 715,181 UGX
Estimated Weekly Salary: 165,042 UGX per week
Estimated Hourly Salary: 4,126 UGX per hour
By working as Escalation Engineer a person can save up to 133 USD per month or 1,595 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Uganda, see costs of living in Uganda.
Estimated Yearly Salary for Escalation Engineer
Last revision of data: 2025-01-04
Data as of 2025
Random salary:
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Escalation Engineer salary in Uganda
Average Yearly Salary of Escalation Engineer in Uganda is approximately 8,582,166 UGX (2,195 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Escalation Engineer do?
An escalation engineer is a technical professional who specializes in resolving complex and critical issues that arise in software, hardware, or network systems. They work closely with customers, support teams, and developers to investigate, troubleshoot, and resolve escalated problems. This role requires strong analytical skills, deep technical knowledge, and the ability to think critically under pressure.
Escalation engineers are responsible for analyzing logs, performing root cause analysis, and providing timely and effective solutions to ensure customer satisfaction. They often collaborate with cross-functional teams to develop and implement processes and tools that can prevent future escalations. Additionally, they may be involved in documenting and sharing knowledge with support teams and customers.
Skills: Escalation engineer, Technical support, Troubleshooting, Root cause analysis, Customer satisfaction, Problem resolution
Job industry: Technology
Job industry: Technology
How much does Escalation Engineer make?
Salary details
How much does Escalation Engineer make?Estimated Yearly Salary: 8,582,166 UGX
Estimated Monthly Salary: 715,181 UGX
Estimated Weekly Salary: 165,042 UGX per week
Estimated Hourly Salary: 4,126 UGX per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 8,314,786 UGXEstimated Monthly Salary: 692,899 UGX
Estimated Weekly Salary: 159,900 UGX per week
Estimated Hourly Salary: 3,997 UGX per hour
Last revision of data: 2024-01-09Escalation Engineer estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 2,195 USD
Estimated Monthly Salary: 183 USD
Estimated Weekly Salary: 42 USD per week
Estimated Hourly Salary: 1 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
Uganda is a landlocked country located in East Africa. It has a population of approximately 45 million people and covers an area of about 241,038 square kilometers. The country is bordered by South Sudan to the north, Kenya to the east, Tanzania and Rwanda to the south, and the Democratic Republic of the Congo to the west.
Estimated national average yearly salary is 4,485,000 UGX (1,250 USD). Value indicated is pre-tax. Below graph shows estimated Escalation Engineer job salary compared to average salary in Uganda.
Comparison shows that a person working as Escalation Engineer in Uganda earns on average:
1.91 times the average salary (or 191% of average salary).
Estimated national average yearly salary is 4,485,000 UGX (1,250 USD). Value indicated is pre-tax. Below graph shows estimated Escalation Engineer job salary compared to average salary in Uganda.
Comparison shows that a person working as Escalation Engineer in Uganda earns on average:
1.91 times the average salary (or 191% of average salary).
Is Escalation Engineer a well paid job?
Yes, our data shows that Escalation Engineer is a well paid job. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Escalation Engineer?
High salary for Escalation Engineer would be somewhere between 9,440,383 UGX and 12,444,141 UGX. However this is an estimation based on Gaussian Distribution.How much can you save working as Escalation Engineer in Uganda?
Living in Uganda the approximate monthly expenses are: 50 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 8,582,166 UGX
Estimated Monthly Salary: 715,181 UGX
Estimated Weekly Salary: 165,042 UGX per week
Estimated Hourly Salary: 4,126 UGX per hour
By working as Escalation Engineer a person can save up to 133 USD per month or 1,595 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Uganda, see costs of living in Uganda.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Kenya, South Sudan, Democratic Republic of the Congo, Rwanda, Tanzania. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Escalation Engineer
Kenya is 10,566 USD Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Uganda
(50,940,232 UGX per year, pre-tax.)
2. Cardiologist
(42,552,292 UGX per year, pre-tax.)
(41,077,897 UGX per year, pre-tax.)
4. Neurosurgeon
(39,844,135 UGX per year, pre-tax.)
(39,697,505 UGX per year, pre-tax.)
6. Oncologist
(38,842,071 UGX per year, pre-tax.)
(38,812,832 UGX per year, pre-tax.)
(38,784,031 UGX per year, pre-tax.)
(38,749,803 UGX per year, pre-tax.)
(38,712,676 UGX per year, pre-tax.)
Data as of 2025Random salary:
Senior financial accountant (5,269,133 UGX per year, pre-tax.)
Computer numerically controlled (cnc), operator and programmer (3,891,445 UGX per year, pre-tax.)
Conveyor operator (2,289,144 UGX per year, pre-tax.)
Executive secretary or administrative assistant (2,615,544 UGX per year, pre-tax.)
Sap programmer (5,944,419 UGX per year, pre-tax.)
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