Home > Salary > Uganda > Call Center Team Lead
A call center team lead is responsible for supervising a team of customer service representatives in a call center environment. They play a crucial role in ensuring smooth operations, maintaining high-quality customer interactions, and meeting performance targets. The team lead provides guidance and support to the team, monitors call quality, conducts performance evaluations, and identifies areas for improvement. They handle escalated customer issues, resolve conflicts, and make decisions to enhance customer satisfaction. Additionally, they collaborate with other departments to address customer concerns and provide regular reports on team performance to management.
Estimated Yearly Salary: 3,645,039 UGX
Estimated Monthly Salary: 303,753 UGX
Estimated Weekly Salary: 70,097 UGX per week
Estimated Hourly Salary: 1,752 UGX per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 292,999 UGX
Estimated Weekly Salary: 67,615 UGX per week
Estimated Hourly Salary: 1,690 UGX per hour
Last revision of data: 2024-01-09
Estimated Yearly Salary: 932 USD
Estimated Monthly Salary: 78 USD
Estimated Weekly Salary: 18 USD per week
Estimated Hourly Salary: 0 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 3,645,039 UGX
Estimated Monthly Salary: 303,753 UGX
Estimated Weekly Salary: 70,097 UGX per week
Estimated Hourly Salary: 1,752 UGX per hour
By working as Call Center Team Lead a person can save up to 28 USD per month or 332 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Uganda, see costs of living in Uganda.
Estimated Yearly Salary for Call Center Team Lead
Last revision of data: 2025-01-04
Data as of 2025
Random salary:
Medical officer (11,391,900 UGX per year, pre-tax.)
Risk control manager (6,737,008 UGX per year, pre-tax.)
Junior account coordinator (4,416,705 UGX per year, pre-tax.)
Facilities general manager (6,339,731 UGX per year, pre-tax.)
Talent producer (4,121,464 UGX per year, pre-tax.)
Call Center Team Lead salary in Uganda
Average Yearly Salary of Call Center Team Lead in Uganda is approximately 3,645,039 UGX (932 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Call Center Team Lead do?
A call center team lead is responsible for supervising a team of customer service representatives in a call center environment. They play a crucial role in ensuring smooth operations, maintaining high-quality customer interactions, and meeting performance targets. The team lead provides guidance and support to the team, monitors call quality, conducts performance evaluations, and identifies areas for improvement. They handle escalated customer issues, resolve conflicts, and make decisions to enhance customer satisfaction. Additionally, they collaborate with other departments to address customer concerns and provide regular reports on team performance to management.
Skills: Call Center Team Lead, Customer Service, Supervision, Performance Management, Conflict Resolution, Customer Satisfaction
Job industry: Customer service
Job industry: Customer service
How much does Call Center Team Lead make?
Salary details
How much does Call Center Team Lead make?Estimated Yearly Salary: 3,645,039 UGX
Estimated Monthly Salary: 303,753 UGX
Estimated Weekly Salary: 70,097 UGX per week
Estimated Hourly Salary: 1,752 UGX per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 3,515,989 UGXEstimated Monthly Salary: 292,999 UGX
Estimated Weekly Salary: 67,615 UGX per week
Estimated Hourly Salary: 1,690 UGX per hour
Last revision of data: 2024-01-09Call Center Team Lead estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 932 USD
Estimated Monthly Salary: 78 USD
Estimated Weekly Salary: 18 USD per week
Estimated Hourly Salary: 0 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
Uganda is a landlocked country located in East Africa. It has a population of approximately 45 million people and covers an area of about 241,038 square kilometers. The country is bordered by South Sudan to the north, Kenya to the east, Tanzania and Rwanda to the south, and the Democratic Republic of the Congo to the west.
Estimated national average yearly salary is 4,485,000 UGX (1,250 USD). Value indicated is pre-tax. Below graph shows estimated Call Center Team Lead job salary compared to average salary in Uganda.
Comparison shows that a person working as Call Center Team Lead in Uganda earns on average:
0.81 times the average salary (or 81% of average salary).
Estimated national average yearly salary is 4,485,000 UGX (1,250 USD). Value indicated is pre-tax. Below graph shows estimated Call Center Team Lead job salary compared to average salary in Uganda.
Comparison shows that a person working as Call Center Team Lead in Uganda earns on average:
0.81 times the average salary (or 81% of average salary).
Is Call Center Team Lead a well paid job?
No / we do not have enough data to assess this.What is considered a high salary for Call Center Team Lead?
High salary for Call Center Team Lead would be somewhere between 4,009,543 UGX and 5,285,307 UGX. However this is an estimation based on Gaussian Distribution.How much can you save working as Call Center Team Lead in Uganda?
Living in Uganda the approximate monthly expenses are: 50 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 3,645,039 UGX
Estimated Monthly Salary: 303,753 UGX
Estimated Weekly Salary: 70,097 UGX per week
Estimated Hourly Salary: 1,752 UGX per hour
By working as Call Center Team Lead a person can save up to 28 USD per month or 332 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Uganda, see costs of living in Uganda.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Kenya, South Sudan, Democratic Republic of the Congo, Rwanda, Tanzania. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Call Center Team Lead
Kenya is 4,462 USD Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Uganda
(50,940,232 UGX per year, pre-tax.)
2. Cardiologist
(42,552,292 UGX per year, pre-tax.)
(41,077,897 UGX per year, pre-tax.)
4. Neurosurgeon
(39,844,135 UGX per year, pre-tax.)
(39,697,505 UGX per year, pre-tax.)
6. Oncologist
(38,842,071 UGX per year, pre-tax.)
(38,812,832 UGX per year, pre-tax.)
(38,784,031 UGX per year, pre-tax.)
(38,749,803 UGX per year, pre-tax.)
(38,712,676 UGX per year, pre-tax.)
Data as of 2025Random salary:
Medical officer (11,391,900 UGX per year, pre-tax.)
Risk control manager (6,737,008 UGX per year, pre-tax.)
Junior account coordinator (4,416,705 UGX per year, pre-tax.)
Facilities general manager (6,339,731 UGX per year, pre-tax.)
Talent producer (4,121,464 UGX per year, pre-tax.)
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