Call Agent salary in Uganda

Average Yearly Salary of Call Agent in Uganda is approximately 2,207,332 UGX (564 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.

What does Call Agent do?

A call agent, also known as a call center agent or customer service representative, is responsible for handling incoming and outgoing phone calls on behalf of a company or organization. Their main role is to address customer inquiries, resolve complaints, provide information, and offer assistance in a professional and courteous manner. Call agents may work in various industries such as telecommunications, banking, retail, or healthcare. The job requires excellent communication and problem-solving skills to effectively handle a wide range of customer issues. Call agents must be able to multitask, navigate computer systems, and document customer interactions accurately. They may also be required to meet specific performance metrics such as call volume, customer satisfaction ratings, or sales targets.

Skills: Customer service, Communication skills, Problem-solving, Multitasking, Computer proficiency, Performance metrics.
Job industry: Customer service

How much does Call Agent make?

Difference in salary year over year or average salary increase is approximately 4 %


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Salary comparison to National average

Is Call Agent a well paid job?

No, our data shows that Call Agent is quite an underpaid paid job. The salary varies based on experience. Meaning that even though Call Agent might be a low paying job, with experience the salary might increase to satisfactory levels.

What is considered a high salary for Call Agent?

High salary for Call Agent would be somewhere between 2,428,065 UGX and 3,200,631 UGX. However this is an estimation based on Gaussian Distribution.

How much can you save working as Call Agent in Uganda?

Living in Uganda the approximate monthly expenses are: 50 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.

Estimated Yearly Salary: 2,207,332 UGX
Estimated Monthly Salary: 183,944 UGX
Estimated Weekly Salary: 42,449 UGX per week
Estimated Hourly Salary: 1,061 UGX per hour
Our data indicates that by working as Call Agent you will not be able to save much money and will likely need to make adjustments to your lifestyle to go comfortably through the month.

NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.

For more information regarding expenses in Uganda, see costs of living in Uganda.

Salary comparison to region and neighbouring coutries

Country's neighbours are: Kenya, South Sudan, Democratic Republic of the Congo, Rwanda, Tanzania.
To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).

Estimated Yearly Salary for Call Agent

Last revision of data: 2025-01-04

Salary increase per years of experience

Based on data available the salary increase per years of experience is as following

0 years (beginner) equals base salary

1 to 5 years of experience yields +12% salary increase

6 to 10 years of experience yields +25% salary increase

11 to 15 years of experience yields +16% salary increase

16 to 25 years of experience yields +9% salary increase

more than 25 years of experience yields +10% salary increase

NOTE: Details based on limited set of data. Percentages may vary. The salary increase over years of experience can vary widely based on factors such as job industry, job role, location, company size, and individual performance. To gain even larger increase in salary one is advised to switch jobs and / or employer.

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Data as of 2025

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