Home > Salary > Switzerland > It Customer Service Analyst
An IT Customer Service Analyst is responsible for providing technical support and assistance to customers regarding IT products or services. They interact with customers through various channels, such as phone, email, or chat, to troubleshoot issues, answer questions, and provide guidance. Their primary goal is to ensure customer satisfaction by resolving problems efficiently and effectively.
The job requires strong technical knowledge and problem-solving skills to diagnose and resolve software and hardware issues. IT Customer Service Analysts must possess excellent communication skills to effectively explain complex technical concepts to non-technical individuals. They also document customer interactions and maintain accurate records of reported problems and solutions.
Estimated Yearly Salary: 55,324 CHF
Estimated Monthly Salary: 4,610 CHF
Estimated Weekly Salary: 1,064 CHF per week
Estimated Hourly Salary: 27 CHF per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 4,469 CHF
Estimated Weekly Salary: 1,031 CHF per week
Estimated Hourly Salary: 26 CHF per hour
Last revision of data: 2024-01-05
Estimated Yearly Salary: 55,339 USD
Estimated Monthly Salary: 4,612 USD
Estimated Weekly Salary: 1,064 USD per week
Estimated Hourly Salary: 27 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 55,324 CHF
Estimated Monthly Salary: 4,610 CHF
Estimated Weekly Salary: 1,064 CHF per week
Estimated Hourly Salary: 27 CHF per hour
By working as It Customer Service Analyst a person can save up to 1,145 USD per month or 13,737 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Switzerland, see costs of living in Switzerland.
Estimated Yearly Salary for It Customer Service Analyst
Last revision of data: 2025-01-04
Data as of 2025
Random salary:
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It Customer Service Analyst salary in Switzerland
Average Yearly Salary of It Customer Service Analyst in Switzerland is approximately 55,324 CHF (55,339 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does It Customer Service Analyst do?

Skills: IT support, customer service, technical troubleshooting, communication skills, problem-solving, documentation.
Job industry: Information technology
Job industry: Information technology
How much does It Customer Service Analyst make?
Salary details
How much does It Customer Service Analyst make?Estimated Yearly Salary: 55,324 CHF
Estimated Monthly Salary: 4,610 CHF
Estimated Weekly Salary: 1,064 CHF per week
Estimated Hourly Salary: 27 CHF per hour
Comparing salary to last year:
Estimated Yearly Salary: 53,625 CHFEstimated Monthly Salary: 4,469 CHF
Estimated Weekly Salary: 1,031 CHF per week
Estimated Hourly Salary: 26 CHF per hour
It Customer Service Analyst estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 55,339 USD
Estimated Monthly Salary: 4,612 USD
Estimated Weekly Salary: 1,064 USD per week
Estimated Hourly Salary: 27 USD per hour
Difference in salary year over year or average salary increase is approximately
About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
Please type in your occupation and select desired country to see latest trends in salaries.
Country:
Salary comparison to National average
Switzerland, a landlocked country in Central Europe, is known for its stunning landscapes, including the Swiss Alps, picturesque lakes, and charming cities. With a population of approximately 8.6 million people, Switzerland is relatively small in size, covering an area of around 41,290 square kilometers.
Estimated national average yearly salary is 78,716 CHF (86,670 USD). Value indicated is pre-tax. Below graph shows estimated It Customer Service Analyst job salary compared to average salary in Switzerland.
Comparison shows that a person working as It Customer Service Analyst in Switzerland earns on average:
0.7 times the average salary (or 70% of average salary).
Estimated national average yearly salary is 78,716 CHF (86,670 USD). Value indicated is pre-tax. Below graph shows estimated It Customer Service Analyst job salary compared to average salary in Switzerland.
Comparison shows that a person working as It Customer Service Analyst in Switzerland earns on average:
0.7 times the average salary (or 70% of average salary).
Is It Customer Service Analyst a well paid job?
No, our data shows that It Customer Service Analyst is typically not a well-paid job. The salary varies based on experience. Meaning that even though It Customer Service Analyst might be a low paying job, with experience the salary might increase to satisfactory levels.What is considered a high salary for It Customer Service Analyst?
High salary for It Customer Service Analyst would be somewhere between 60,856 CHF and 80,220 CHF. However this is an estimation based on Gaussian Distribution.How much can you save working as It Customer Service Analyst in Switzerland?
Living in Switzerland the approximate monthly expenses are: 3,467 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 55,324 CHF
Estimated Monthly Salary: 4,610 CHF
Estimated Weekly Salary: 1,064 CHF per week
Estimated Hourly Salary: 27 CHF per hour
By working as It Customer Service Analyst a person can save up to 1,145 USD per month or 13,737 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Switzerland, see costs of living in Switzerland.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Germany, France, Italy, Austria, Liechtenstein. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for It Customer Service Analyst
Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
- 6 to 10 years of experience yields
- 11 to 15 years of experience yields
- 16 to 25 years of experience yields
- more than 25 years of experience yields
Top 10 highest salaries in Switzerland
(935,793 CHF per year, pre-tax.)
2. Cardiologist
(777,775 CHF per year, pre-tax.)
(749,848 CHF per year, pre-tax.)
(728,038 CHF per year, pre-tax.)
5. Neurosurgeon
(726,247 CHF per year, pre-tax.)
(709,748 CHF per year, pre-tax.)
7. Urologist
(708,489 CHF per year, pre-tax.)
8. Oncologist
(708,320 CHF per year, pre-tax.)
(708,260 CHF per year, pre-tax.)
(707,855 CHF per year, pre-tax.)
Random salary:
Risk control officer (139,327 CHF per year, pre-tax.)
Central service technician (38,255 CHF per year, pre-tax.)
Water specialist (48,804 CHF per year, pre-tax.)
Dealer compliance representative (43,294 CHF per year, pre-tax.)
Residential loan processor (58,610 CHF per year, pre-tax.)
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