Director Customer Experience salary in Switzerland

Average Yearly Salary of Director Customer Experience in Switzerland is approximately 194,215 CHF (193,856 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.

What does Director Customer Experience do?

A Director of Customer Experience is responsible for overseeing and improving the overall customer journey and satisfaction within an organization. They develop strategies to enhance the customer experience by analyzing customer feedback, identifying pain points, and implementing solutions to address them. This role involves collaborating with various departments, such as marketing, sales, and product development, to ensure a seamless and consistent customer experience across all touchpoints. The Director of Customer Experience also establishes and monitors key performance indicators (KPIs) to measure customer satisfaction and loyalty. They lead a team of customer service representatives, ensuring they are well-trained and equipped to provide exceptional customer support. Additionally, the Director of Customer Experience stays updated on industry trends and best practices to continuously improve the customer experience.

Skills: Customer Experience, Customer Satisfaction, Customer Journey, Customer Support, KPIs, Strategy
Job industry: Customer service

How much does Director Customer Experience make?

Difference in salary year over year or average salary increase is approximately 4 %


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Salary comparison to National average

Is Director Customer Experience a well paid job?

Yes, our data show that Director Customer Experience is a very well paid job. With years and experience the salary might increase even further, resulting in higher satisfaction.

What is considered a high salary for Director Customer Experience?

High salary for Director Customer Experience would be somewhere between 213,637 CHF and 281,612 CHF. However this is an estimation based on Gaussian Distribution.

How much can you save working as Director Customer Experience in Switzerland?

Living in Switzerland the approximate monthly expenses are: 3,467 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.

Estimated Yearly Salary: 194,215 CHF
Estimated Monthly Salary: 16,185 CHF
Estimated Weekly Salary: 3,735 CHF per week
Estimated Hourly Salary: 93 CHF per hour
By working as Director Customer Experience a person can save up to 12,688 USD per month or 152,254 USD yearly. Values are pre-tax.

NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.

For more information regarding expenses in Switzerland, see costs of living in Switzerland.

Salary comparison to region and neighbouring coutries

Country's neighbours are: Germany, France, Italy, Austria, Liechtenstein.
To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).

Estimated Yearly Salary for Director Customer Experience

Last revision of data: 2025-01-04

Salary increase per years of experience

Based on data available the salary increase per years of experience is as following

0 years (beginner) equals base salary

1 to 5 years of experience yields +12% salary increase

6 to 10 years of experience yields +25% salary increase

11 to 15 years of experience yields +16% salary increase

16 to 25 years of experience yields +9% salary increase

more than 25 years of experience yields +10% salary increase

NOTE: Details based on limited set of data. Percentages may vary. The salary increase over years of experience can vary widely based on factors such as job industry, job role, location, company size, and individual performance. To gain even larger increase in salary one is advised to switch jobs and / or employer.

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Data as of 2025

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