Call Center Team Lead salary in Switzerland

Average Yearly Salary of Call Center Team Lead in Switzerland is approximately 66,741 CHF (66,764 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.

What does Call Center Team Lead do?

A call center team lead is responsible for supervising a team of customer service representatives in a call center environment. They play a crucial role in ensuring smooth operations, maintaining high-quality customer interactions, and meeting performance targets. The team lead provides guidance and support to the team, monitors call quality, conducts performance evaluations, and identifies areas for improvement. They handle escalated customer issues, resolve conflicts, and make decisions to enhance customer satisfaction. Additionally, they collaborate with other departments to address customer concerns and provide regular reports on team performance to management.

Skills: Call Center Team Lead, Customer Service, Supervision, Performance Management, Conflict Resolution, Customer Satisfaction
Job industry: Customer service

How much does Call Center Team Lead make?

Difference in salary year over year or average salary increase is approximately 4 %


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Salary comparison to National average

Is Call Center Team Lead a well paid job?

Yes, our data show that Call Center Team Lead is an averagely well paid job that still allows for some yearly savings. With years and experience the salary might increase even further, resulting in higher satisfaction.

What is considered a high salary for Call Center Team Lead?

High salary for Call Center Team Lead would be somewhere between 73,415 CHF and 96,774 CHF. However this is an estimation based on Gaussian Distribution.

How much can you save working as Call Center Team Lead in Switzerland?

Living in Switzerland the approximate monthly expenses are: 3,467 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.

Estimated Yearly Salary: 66,741 CHF
Estimated Monthly Salary: 5,562 CHF
Estimated Weekly Salary: 1,283 CHF per week
Estimated Hourly Salary: 32 CHF per hour
By working as Call Center Team Lead a person can save up to 2,097 USD per month or 25,162 USD yearly. Values are pre-tax.

NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.

For more information regarding expenses in Switzerland, see costs of living in Switzerland.

Salary comparison to region and neighbouring coutries

Country's neighbours are: Germany, France, Italy, Austria, Liechtenstein.
To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).

Estimated Yearly Salary for Call Center Team Lead

Last revision of data: 2025-01-04

Salary increase per years of experience

Based on data available the salary increase per years of experience is as following

0 years (beginner) equals base salary

1 to 5 years of experience yields +12% salary increase

6 to 10 years of experience yields +25% salary increase

11 to 15 years of experience yields +16% salary increase

16 to 25 years of experience yields +9% salary increase

more than 25 years of experience yields +10% salary increase

NOTE: Details based on limited set of data. Percentages may vary. The salary increase over years of experience can vary widely based on factors such as job industry, job role, location, company size, and individual performance. To gain even larger increase in salary one is advised to switch jobs and / or employer.

Top 10 highest salaries in Switzerland

Data as of 2025

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