Home > Salary > Sudan > Escalation Engineer
An escalation engineer is a technical professional who specializes in resolving complex and critical issues that arise in software, hardware, or network systems. They work closely with customers, support teams, and developers to investigate, troubleshoot, and resolve escalated problems. This role requires strong analytical skills, deep technical knowledge, and the ability to think critically under pressure.
Escalation engineers are responsible for analyzing logs, performing root cause analysis, and providing timely and effective solutions to ensure customer satisfaction. They often collaborate with cross-functional teams to develop and implement processes and tools that can prevent future escalations. Additionally, they may be involved in documenting and sharing knowledge with support teams and customers.
Estimated Yearly Salary: 875,220 SDG
Estimated Monthly Salary: 72,935 SDG
Estimated Weekly Salary: 16,831 SDG per week
Estimated Hourly Salary: 421 SDG per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 70,414 SDG
Estimated Weekly Salary: 16,249 SDG per week
Estimated Hourly Salary: 406 SDG per hour
Last revision of data: 2024-01-07
Estimated Yearly Salary: 1,339 USD
Estimated Monthly Salary: 112 USD
Estimated Weekly Salary: 26 USD per week
Estimated Hourly Salary: 1 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 875,220 SDG
Estimated Monthly Salary: 72,935 SDG
Estimated Weekly Salary: 16,831 SDG per week
Estimated Hourly Salary: 421 SDG per hour
By working as Escalation Engineer a person can save up to 81 USD per month or 974 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Sudan, see costs of living in Sudan.
Estimated Yearly Salary for Escalation Engineer
Last revision of data: 2025-01-04
Data as of 2025
Random salary:
Photofinishing laboratory worker (200,453 SDG per year, pre-tax.)
Knowledge management coordinator (370,681 SDG per year, pre-tax.)
Implementation consultant (531,892 SDG per year, pre-tax.)
Business manager (451,286 SDG per year, pre-tax.)
Facilities protection supervisor (313,920 SDG per year, pre-tax.)
Escalation Engineer salary in Sudan
Average Yearly Salary of Escalation Engineer in Sudan is approximately 875,220 SDG (1,339 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Escalation Engineer do?
An escalation engineer is a technical professional who specializes in resolving complex and critical issues that arise in software, hardware, or network systems. They work closely with customers, support teams, and developers to investigate, troubleshoot, and resolve escalated problems. This role requires strong analytical skills, deep technical knowledge, and the ability to think critically under pressure.
Escalation engineers are responsible for analyzing logs, performing root cause analysis, and providing timely and effective solutions to ensure customer satisfaction. They often collaborate with cross-functional teams to develop and implement processes and tools that can prevent future escalations. Additionally, they may be involved in documenting and sharing knowledge with support teams and customers.
Skills: Escalation engineer, Technical support, Troubleshooting, Root cause analysis, Customer satisfaction, Problem resolution
Job industry: Technology
Job industry: Technology
How much does Escalation Engineer make?
Salary details
How much does Escalation Engineer make?Estimated Yearly Salary: 875,220 SDG
Estimated Monthly Salary: 72,935 SDG
Estimated Weekly Salary: 16,831 SDG per week
Estimated Hourly Salary: 421 SDG per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 844,968 SDGEstimated Monthly Salary: 70,414 SDG
Estimated Weekly Salary: 16,249 SDG per week
Estimated Hourly Salary: 406 SDG per hour
Last revision of data: 2024-01-07Escalation Engineer estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 1,339 USD
Estimated Monthly Salary: 112 USD
Estimated Weekly Salary: 26 USD per week
Estimated Hourly Salary: 1 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
Sudan is a country located in northeastern Africa. It has a diverse population comprising of approximately 43 million people. With an area of about 1.88 million square kilometers, Sudan is the third-largest country in Africa. It shares borders with several countries including Egypt, Ethiopia, and South Sudan.
Estimated national average yearly salary is 456,122 SDG (760 USD). Value indicated is pre-tax. Below graph shows estimated Escalation Engineer job salary compared to average salary in Sudan.
Comparison shows that a person working as Escalation Engineer in Sudan earns on average:
1.92 times the average salary (or 192% of average salary).
Estimated national average yearly salary is 456,122 SDG (760 USD). Value indicated is pre-tax. Below graph shows estimated Escalation Engineer job salary compared to average salary in Sudan.
Comparison shows that a person working as Escalation Engineer in Sudan earns on average:
1.92 times the average salary (or 192% of average salary).
Is Escalation Engineer a well paid job?
Yes, our data shows that Escalation Engineer is a well paid job. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Escalation Engineer?
High salary for Escalation Engineer would be somewhere between 962,742 SDG and 1,269,069 SDG. However this is an estimation based on Gaussian Distribution.How much can you save working as Escalation Engineer in Sudan?
Living in Sudan the approximate monthly expenses are: 30 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 875,220 SDG
Estimated Monthly Salary: 72,935 SDG
Estimated Weekly Salary: 16,831 SDG per week
Estimated Hourly Salary: 421 SDG per hour
By working as Escalation Engineer a person can save up to 81 USD per month or 974 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Sudan, see costs of living in Sudan.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Egypt, Libya, Chad, Central African Republic, South Sudan, Ethiopia, Eritrea. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Escalation Engineer
Egypt is 7,243 USD
Ethiopia is 3,377 USD Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Sudan
(5,202,743 SDG per year, pre-tax.)
2. Cardiologist
(4,312,384 SDG per year, pre-tax.)
(4,186,864 SDG per year, pre-tax.)
4. Neurosurgeon
(4,050,391 SDG per year, pre-tax.)
(4,037,932 SDG per year, pre-tax.)
(3,946,495 SDG per year, pre-tax.)
(3,944,580 SDG per year, pre-tax.)
8. Oncologist
(3,943,308 SDG per year, pre-tax.)
(3,940,001 SDG per year, pre-tax.)
(3,931,263 SDG per year, pre-tax.)
Data as of 2025Random salary:
Photofinishing laboratory worker (200,453 SDG per year, pre-tax.)
Knowledge management coordinator (370,681 SDG per year, pre-tax.)
Implementation consultant (531,892 SDG per year, pre-tax.)
Business manager (451,286 SDG per year, pre-tax.)
Facilities protection supervisor (313,920 SDG per year, pre-tax.)
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