Utility Complaints Investigator salary in Sri Lanka

Average Yearly Salary of Utility Complaints Investigator in Sri Lanka is approximately 3,729,326 LKR (10,772 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.

What does Utility Complaints Investigator do?

A utility complaints investigator is responsible for investigating and resolving complaints related to utility services such as electricity, gas, water, and telecommunications. They receive complaints from customers regarding billing issues, service interruptions, meter inaccuracies, or other concerns, and conduct thorough investigations to determine the cause of the complaint. This involves reviewing customer accounts, conducting site visits, interviewing relevant parties, and analyzing data to identify any discrepancies or errors. The investigator works closely with utility companies, regulatory bodies, and customers to resolve complaints in a fair and timely manner. They may also provide recommendations for process improvements to prevent future complaints. Excellent communication, problem-solving, and analytical skills are essential for this role, as well as knowledge of utility regulations and customer service principles.

Skills: Utility complaints investigator, Complaint resolution, Customer service, Regulatory compliance, Problem-solving, Analytical skills
Job industry: Utilities

How much does Utility Complaints Investigator make?

Difference in salary year over year or average salary increase is approximately 3 %


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Salary comparison to National average

Is Utility Complaints Investigator a well paid job?

Yes, our data show that Utility Complaints Investigator is a very well paid job. With years and experience the salary might increase even further, resulting in higher satisfaction.

What is considered a high salary for Utility Complaints Investigator?

High salary for Utility Complaints Investigator would be somewhere between 4,102,259 LKR and 5,407,523 LKR. However this is an estimation based on Gaussian Distribution.

How much can you save working as Utility Complaints Investigator in Sri Lanka?

Living in Sri Lanka the approximate monthly expenses are: 224 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.

Estimated Yearly Salary: 3,729,326 LKR
Estimated Monthly Salary: 310,777 LKR
Estimated Weekly Salary: 71,718 LKR per week
Estimated Hourly Salary: 1,793 LKR per hour
By working as Utility Complaints Investigator a person can save up to 673 USD per month or 8,079 USD yearly. Values are pre-tax.

NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.

For more information regarding expenses in Sri Lanka, see costs of living in Sri Lanka.

Salary comparison to region and neighbouring coutries

Country's neighbours are: India, Maldives.
To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).

Estimated Yearly Salary for Utility Complaints Investigator

Last revision of data: 2025-01-04

Salary increase per years of experience

Based on data available the salary increase per years of experience is as following

0 years (beginner) equals base salary

1 to 5 years of experience yields +12% salary increase

6 to 10 years of experience yields +25% salary increase

11 to 15 years of experience yields +16% salary increase

16 to 25 years of experience yields +9% salary increase

more than 25 years of experience yields +10% salary increase

NOTE: Details based on limited set of data. Percentages may vary. The salary increase over years of experience can vary widely based on factors such as job industry, job role, location, company size, and individual performance. To gain even larger increase in salary one is advised to switch jobs and / or employer.

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Data as of 2025

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