It Customer Support Specialist salary in Sri Lanka

Average Yearly Salary of It Customer Support Specialist in Sri Lanka is approximately 1,205,236 LKR (3,477 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.

What does It Customer Support Specialist do?

An IT customer support specialist is responsible for providing technical assistance and support to customers who are experiencing issues with computer systems, software, or hardware. They handle customer inquiries, diagnose problems, and guide customers through troubleshooting steps to resolve their technical issues. Additionally, they may install or configure software and hardware, maintain documentation of customer interactions, and escalate complex issues to higher-level support teams if necessary. This role requires excellent communication and problem-solving skills, as well as a strong understanding of computer systems and technology.

Skills: IT support, customer service, technical assistance, problem-solving, troubleshooting, computer systems
Job industry: Information technology

How much does It Customer Support Specialist make?

Difference in salary year over year or average salary increase is approximately 3 %


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Salary comparison to National average

Is It Customer Support Specialist a well paid job?

No, our data shows that It Customer Support Specialist is typically not a well-paid job. The salary varies based on experience. Meaning that even though It Customer Support Specialist might be a low paying job, with experience the salary might increase to satisfactory levels.

What is considered a high salary for It Customer Support Specialist?

High salary for It Customer Support Specialist would be somewhere between 1,325,760 LKR and 1,747,592 LKR. However this is an estimation based on Gaussian Distribution.

How much can you save working as It Customer Support Specialist in Sri Lanka?

Living in Sri Lanka the approximate monthly expenses are: 224 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.

Estimated Yearly Salary: 1,205,236 LKR
Estimated Monthly Salary: 100,436 LKR
Estimated Weekly Salary: 23,178 LKR per week
Estimated Hourly Salary: 579 LKR per hour
By working as It Customer Support Specialist a person can save up to 65 USD per month or 784 USD yearly. Values are pre-tax.

NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.

For more information regarding expenses in Sri Lanka, see costs of living in Sri Lanka.

Salary comparison to region and neighbouring coutries

Country's neighbours are: India, Maldives.
To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).

Estimated Yearly Salary for It Customer Support Specialist

Last revision of data: 2025-01-04

Salary increase per years of experience

Based on data available the salary increase per years of experience is as following

0 years (beginner) equals base salary

1 to 5 years of experience yields +12% salary increase

6 to 10 years of experience yields +25% salary increase

11 to 15 years of experience yields +16% salary increase

16 to 25 years of experience yields +9% salary increase

more than 25 years of experience yields +10% salary increase

NOTE: Details based on limited set of data. Percentages may vary. The salary increase over years of experience can vary widely based on factors such as job industry, job role, location, company size, and individual performance. To gain even larger increase in salary one is advised to switch jobs and / or employer.

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Data as of 2025

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