Home > Salary > Sri Lanka > It Customer Service Analyst
An IT Customer Service Analyst is responsible for providing technical support and assistance to customers regarding IT products or services. They interact with customers through various channels, such as phone, email, or chat, to troubleshoot issues, answer questions, and provide guidance. Their primary goal is to ensure customer satisfaction by resolving problems efficiently and effectively.
The job requires strong technical knowledge and problem-solving skills to diagnose and resolve software and hardware issues. IT Customer Service Analysts must possess excellent communication skills to effectively explain complex technical concepts to non-technical individuals. They also document customer interactions and maintain accurate records of reported problems and solutions.
Estimated Yearly Salary: 1,210,569 LKR
Estimated Monthly Salary: 100,881 LKR
Estimated Weekly Salary: 23,280 LKR per week
Estimated Hourly Salary: 582 LKR per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 97,247 LKR
Estimated Weekly Salary: 22,442 LKR per week
Estimated Hourly Salary: 561 LKR per hour
Last revision of data: 2024-01-09
Estimated Yearly Salary: 3,492 USD
Estimated Monthly Salary: 291 USD
Estimated Weekly Salary: 67 USD per week
Estimated Hourly Salary: 2 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
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Estimated Yearly Salary: 1,210,569 LKR
Estimated Monthly Salary: 100,881 LKR
Estimated Weekly Salary: 23,280 LKR per week
Estimated Hourly Salary: 582 LKR per hour
By working as It Customer Service Analyst a person can save up to 67 USD per month or 799 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Sri Lanka, see costs of living in Sri Lanka.
Estimated Yearly Salary for It Customer Service Analyst
Last revision of data: 2025-01-04
Data as of 2025
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It Customer Service Analyst salary in Sri Lanka
Average Yearly Salary of It Customer Service Analyst in Sri Lanka is approximately 1,210,569 LKR (3,492 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does It Customer Service Analyst do?

Skills: IT support, customer service, technical troubleshooting, communication skills, problem-solving, documentation.
Job industry: Information technology
Job industry: Information technology
How much does It Customer Service Analyst make?
Salary details
How much does It Customer Service Analyst make?Estimated Yearly Salary: 1,210,569 LKR
Estimated Monthly Salary: 100,881 LKR
Estimated Weekly Salary: 23,280 LKR per week
Estimated Hourly Salary: 582 LKR per hour
Comparing salary to last year:
Estimated Yearly Salary: 1,166,961 LKREstimated Monthly Salary: 97,247 LKR
Estimated Weekly Salary: 22,442 LKR per week
Estimated Hourly Salary: 561 LKR per hour
It Customer Service Analyst estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 3,492 USD
Estimated Monthly Salary: 291 USD
Estimated Weekly Salary: 67 USD per week
Estimated Hourly Salary: 2 USD per hour
Difference in salary year over year or average salary increase is approximately
About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
Please type in your occupation and select desired country to see latest trends in salaries.
Country:
Salary comparison to National average
Sri Lanka, officially known as the Democratic Socialist Republic of Sri Lanka, is an island country located in South Asia. It has a population of approximately 21 million people and covers an area of around 65,610 square kilometers. The country is known for its diverse landscapes, including sandy beaches, lush forests, and scenic mountains.
Estimated national average yearly salary is 1,785,046 LKR (5,610 USD). Value indicated is pre-tax. Below graph shows estimated It Customer Service Analyst job salary compared to average salary in Sri Lanka.
Comparison shows that a person working as It Customer Service Analyst in Sri Lanka earns on average:
0.68 times the average salary (or 68% of average salary).
Estimated national average yearly salary is 1,785,046 LKR (5,610 USD). Value indicated is pre-tax. Below graph shows estimated It Customer Service Analyst job salary compared to average salary in Sri Lanka.
Comparison shows that a person working as It Customer Service Analyst in Sri Lanka earns on average:
0.68 times the average salary (or 68% of average salary).
Is It Customer Service Analyst a well paid job?
No, our data shows that It Customer Service Analyst is typically not a well-paid job. The salary varies based on experience. Meaning that even though It Customer Service Analyst might be a low paying job, with experience the salary might increase to satisfactory levels.What is considered a high salary for It Customer Service Analyst?
High salary for It Customer Service Analyst would be somewhere between 1,331,626 LKR and 1,755,325 LKR. However this is an estimation based on Gaussian Distribution.How much can you save working as It Customer Service Analyst in Sri Lanka?
Living in Sri Lanka the approximate monthly expenses are: 224 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 1,210,569 LKR
Estimated Monthly Salary: 100,881 LKR
Estimated Weekly Salary: 23,280 LKR per week
Estimated Hourly Salary: 582 LKR per hour
By working as It Customer Service Analyst a person can save up to 67 USD per month or 799 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Sri Lanka, see costs of living in Sri Lanka.
Salary comparison to region and neighbouring coutries
Country's neighbours are: India, Maldives. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for It Customer Service Analyst
Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
- 6 to 10 years of experience yields
- 11 to 15 years of experience yields
- 16 to 25 years of experience yields
- more than 25 years of experience yields
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10. Oncologist
(15,389,631 LKR per year, pre-tax.)
Random salary:
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Self storage manager (804,378 LKR per year, pre-tax.)
Arc cutter welding (1,364,979 LKR per year, pre-tax.)
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Payroll representative (1,512,738 LKR per year, pre-tax.)
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