Home > Salary > Sri Lanka > Help Desk Manager It
A Help Desk Manager in IT is responsible for overseeing the day-to-day operations of a help desk team, ensuring smooth and efficient resolution of technical issues faced by end-users. They supervise a team of support technicians, assign tasks, and provide guidance and training when needed. The Help Desk Manager also plays a crucial role in maintaining service level agreements, monitoring performance metrics, and identifying areas for improvement. They are responsible for implementing best practices and ensuring that customer satisfaction is achieved through effective communication and timely problem resolution. Additionally, they may collaborate with other IT teams to escalate complex issues and coordinate with vendors for hardware and software procurement.
Estimated Yearly Salary: 2,632,389 LKR
Estimated Monthly Salary: 219,366 LKR
Estimated Weekly Salary: 50,623 LKR per week
Estimated Hourly Salary: 1,266 LKR per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 212,191 LKR
Estimated Weekly Salary: 48,967 LKR per week
Estimated Hourly Salary: 1,224 LKR per hour
Last revision of data: 2024-01-03
Estimated Yearly Salary: 7,620 USD
Estimated Monthly Salary: 635 USD
Estimated Weekly Salary: 147 USD per week
Estimated Hourly Salary: 4 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 2,632,389 LKR
Estimated Monthly Salary: 219,366 LKR
Estimated Weekly Salary: 50,623 LKR per week
Estimated Hourly Salary: 1,266 LKR per hour
By working as Help Desk Manager It a person can save up to 411 USD per month or 4,927 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Sri Lanka, see costs of living in Sri Lanka.
Estimated Yearly Salary for Help Desk Manager It
Last revision of data: 2025-01-04
Data as of 2025
Random salary:
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Help Desk Manager It salary in Sri Lanka
Average Yearly Salary of Help Desk Manager It in Sri Lanka is approximately 2,632,389 LKR (7,620 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Help Desk Manager It do?
A Help Desk Manager in IT is responsible for overseeing the day-to-day operations of a help desk team, ensuring smooth and efficient resolution of technical issues faced by end-users. They supervise a team of support technicians, assign tasks, and provide guidance and training when needed. The Help Desk Manager also plays a crucial role in maintaining service level agreements, monitoring performance metrics, and identifying areas for improvement. They are responsible for implementing best practices and ensuring that customer satisfaction is achieved through effective communication and timely problem resolution. Additionally, they may collaborate with other IT teams to escalate complex issues and coordinate with vendors for hardware and software procurement.
Skills: Help Desk Manager, IT Support, Technical Troubleshooting, Customer Service, Team Management, Incident Resolution
Job industry: Information technology
Job industry: Information technology
How much does Help Desk Manager It make?
Salary details
How much does Help Desk Manager It make?Estimated Yearly Salary: 2,632,389 LKR
Estimated Monthly Salary: 219,366 LKR
Estimated Weekly Salary: 50,623 LKR per week
Estimated Hourly Salary: 1,266 LKR per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 2,546,286 LKREstimated Monthly Salary: 212,191 LKR
Estimated Weekly Salary: 48,967 LKR per week
Estimated Hourly Salary: 1,224 LKR per hour
Last revision of data: 2024-01-03Help Desk Manager It estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 7,620 USD
Estimated Monthly Salary: 635 USD
Estimated Weekly Salary: 147 USD per week
Estimated Hourly Salary: 4 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
Sri Lanka, officially known as the Democratic Socialist Republic of Sri Lanka, is an island country located in South Asia. It has a population of approximately 21 million people and covers an area of around 65,610 square kilometers. The country is known for its diverse landscapes, including sandy beaches, lush forests, and scenic mountains.
Estimated national average yearly salary is 1,785,046 LKR (5,610 USD). Value indicated is pre-tax. Below graph shows estimated Help Desk Manager It job salary compared to average salary in Sri Lanka.
Comparison shows that a person working as Help Desk Manager It in Sri Lanka earns on average:
1.47 times the average salary (or 147% of average salary).
Estimated national average yearly salary is 1,785,046 LKR (5,610 USD). Value indicated is pre-tax. Below graph shows estimated Help Desk Manager It job salary compared to average salary in Sri Lanka.
Comparison shows that a person working as Help Desk Manager It in Sri Lanka earns on average:
1.47 times the average salary (or 147% of average salary).
Is Help Desk Manager It a well paid job?
Yes, our data shows that Help Desk Manager It is a well paid job. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Help Desk Manager It?
High salary for Help Desk Manager It would be somewhere between 2,895,628 LKR and 3,816,964 LKR. However this is an estimation based on Gaussian Distribution.How much can you save working as Help Desk Manager It in Sri Lanka?
Living in Sri Lanka the approximate monthly expenses are: 224 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 2,632,389 LKR
Estimated Monthly Salary: 219,366 LKR
Estimated Weekly Salary: 50,623 LKR per week
Estimated Hourly Salary: 1,266 LKR per hour
By working as Help Desk Manager It a person can save up to 411 USD per month or 4,927 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Sri Lanka, see costs of living in Sri Lanka.
Salary comparison to region and neighbouring coutries
Country's neighbours are: India, Maldives. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Help Desk Manager It
India is 30,346 USD Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Sri Lanka
(20,273,886 LKR per year, pre-tax.)
2. Cardiologist
(16,965,724 LKR per year, pre-tax.)
(16,365,126 LKR per year, pre-tax.)
4. Neurosurgeon
(15,798,117 LKR per year, pre-tax.)
(15,785,379 LKR per year, pre-tax.)
6. Urologist
(15,470,862 LKR per year, pre-tax.)
(15,460,527 LKR per year, pre-tax.)
(15,421,430 LKR per year, pre-tax.)
(15,391,640 LKR per year, pre-tax.)
10. Oncologist
(15,389,631 LKR per year, pre-tax.)
Data as of 2025Random salary:
Hr analyst (1,608,756 LKR per year, pre-tax.)
Talent acquisition consultant (1,845,486 LKR per year, pre-tax.)
Jailer (1,082,293 LKR per year, pre-tax.)
Consultant telecommunications (2,445,608 LKR per year, pre-tax.)
Accounting coordinator (1,609,270 LKR per year, pre-tax.)
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