Customer Service Training Supervisor Call Center salary in Sri Lanka

Average Yearly Salary of Customer Service Training Supervisor Call Center in Sri Lanka is approximately 1,996,579 LKR (5,753 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.

What does Customer Service Training Supervisor Call Center do?

A Customer Service Training Supervisor in a call center is responsible for overseeing the training and development of customer service representatives. They design and implement training programs to enhance employee skills in areas such as product knowledge, communication, problem-solving, and conflict resolution. This role involves creating training materials, conducting classroom sessions, and providing ongoing coaching and feedback to ensure consistent high-quality customer service. The Customer Service Training Supervisor plays a crucial role in improving customer satisfaction by ensuring that representatives are equipped with the necessary skills and knowledge to handle customer inquiries effectively and efficiently. They also collaborate with other departments to gather feedback on training needs and make adjustments accordingly. Strong leadership and communication skills are essential for this role, as the supervisor must motivate and inspire their team to provide exceptional customer service.

Skills: Customer Service, Training Supervisor, Call Center, Training Programs, Employee Development, Customer Satisfaction
Job industry: Customer service

How much does Customer Service Training Supervisor Call Center make?

Difference in salary year over year or average salary increase is approximately 3 %


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Salary comparison to National average

Is Customer Service Training Supervisor Call Center a well paid job?

Yes, our data show that Customer Service Training Supervisor Call Center is an averagely well paid job that still allows for some yearly savings. With years and experience the salary might increase even further, resulting in higher satisfaction.

What is considered a high salary for Customer Service Training Supervisor Call Center?

High salary for Customer Service Training Supervisor Call Center would be somewhere between 2,196,237 LKR and 2,895,040 LKR. However this is an estimation based on Gaussian Distribution.

How much can you save working as Customer Service Training Supervisor Call Center in Sri Lanka?

Living in Sri Lanka the approximate monthly expenses are: 224 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.

Estimated Yearly Salary: 1,996,579 LKR
Estimated Monthly Salary: 166,382 LKR
Estimated Weekly Salary: 38,396 LKR per week
Estimated Hourly Salary: 960 LKR per hour
By working as Customer Service Training Supervisor Call Center a person can save up to 255 USD per month or 3,060 USD yearly. Values are pre-tax.

NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.

For more information regarding expenses in Sri Lanka, see costs of living in Sri Lanka.

Salary comparison to region and neighbouring coutries

Country's neighbours are: India, Maldives.
To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).

Estimated Yearly Salary for Customer Service Training Supervisor Call Center

Last revision of data: 2025-01-04

Salary increase per years of experience

Based on data available the salary increase per years of experience is as following

0 years (beginner) equals base salary

1 to 5 years of experience yields +12% salary increase

6 to 10 years of experience yields +25% salary increase

11 to 15 years of experience yields +16% salary increase

16 to 25 years of experience yields +9% salary increase

more than 25 years of experience yields +10% salary increase

NOTE: Details based on limited set of data. Percentages may vary. The salary increase over years of experience can vary widely based on factors such as job industry, job role, location, company size, and individual performance. To gain even larger increase in salary one is advised to switch jobs and / or employer.

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Data as of 2025

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