Customer Service Traffic And Scheduling Analyst Call Center salary in Sri Lanka

Average Yearly Salary of Customer Service Traffic And Scheduling Analyst Call Center in Sri Lanka is approximately 1,271,747 LKR (3,670 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.

What does Customer Service Traffic And Scheduling Analyst Call Center do?

A customer service traffic and scheduling analyst in a call center is responsible for managing the allocation of resources, such as call center agents, to ensure efficient operations and optimal customer service. They analyze call volume patterns and historical data to forecast future demand and determine staffing requirements. Using workforce management software, they create schedules that align with call volume patterns and agent availability, ensuring adequate coverage while minimizing costs. They monitor real-time call center metrics and make adjustments to schedules as needed to maintain service level targets. Additionally, they collaborate with other departments to identify areas for improvement and implement strategies to enhance efficiency and customer satisfaction. This role requires strong analytical skills, attention to detail, and the ability to work under pressure in a fast-paced environment.

Skills: customer service, traffic analysis, scheduling, call center operations, workforce management, efficiency optimization
Job industry: Customer service

How much does Customer Service Traffic And Scheduling Analyst Call Center make?

Difference in salary year over year or average salary increase is approximately 3 %


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Salary comparison to National average

Is Customer Service Traffic And Scheduling Analyst Call Center a well paid job?

No, our data shows that Customer Service Traffic And Scheduling Analyst Call Center is typically not a well-paid job. The salary varies based on experience. Meaning that even though Customer Service Traffic And Scheduling Analyst Call Center might be a low paying job, with experience the salary might increase to satisfactory levels.

What is considered a high salary for Customer Service Traffic And Scheduling Analyst Call Center?

High salary for Customer Service Traffic And Scheduling Analyst Call Center would be somewhere between 1,398,922 LKR and 1,844,033 LKR. However this is an estimation based on Gaussian Distribution.

How much can you save working as Customer Service Traffic And Scheduling Analyst Call Center in Sri Lanka?

Living in Sri Lanka the approximate monthly expenses are: 224 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.

Estimated Yearly Salary: 1,271,747 LKR
Estimated Monthly Salary: 105,979 LKR
Estimated Weekly Salary: 24,457 LKR per week
Estimated Hourly Salary: 611 LKR per hour
By working as Customer Service Traffic And Scheduling Analyst Call Center a person can save up to 81 USD per month or 977 USD yearly. Values are pre-tax.

NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.

For more information regarding expenses in Sri Lanka, see costs of living in Sri Lanka.

Salary comparison to region and neighbouring coutries

Country's neighbours are: India, Maldives.
To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).

Estimated Yearly Salary for Customer Service Traffic And Scheduling Analyst Call Center

Last revision of data: 2025-01-04

Salary increase per years of experience

Based on data available the salary increase per years of experience is as following

0 years (beginner) equals base salary

1 to 5 years of experience yields +12% salary increase

6 to 10 years of experience yields +25% salary increase

11 to 15 years of experience yields +16% salary increase

16 to 25 years of experience yields +9% salary increase

more than 25 years of experience yields +10% salary increase

NOTE: Details based on limited set of data. Percentages may vary. The salary increase over years of experience can vary widely based on factors such as job industry, job role, location, company size, and individual performance. To gain even larger increase in salary one is advised to switch jobs and / or employer.

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Data as of 2025

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