Home > Salary > Sri Lanka > Customer Service Scheduling Analyst Call Center
A customer service scheduling analyst in a call center is responsible for managing and optimizing the scheduling of customer service representatives. They analyze call volumes, patterns, and trends to create efficient schedules that ensure adequate staffing levels. This involves forecasting call volumes, monitoring real-time call data, and adjusting schedules as needed to meet service level agreements. The analyst also collaborates with other departments to gather information on upcoming events or promotions that may impact call volumes. They use workforce management software to generate reports and track key performance indicators such as average handle time, service level, and occupancy rate. Additionally, the analyst provides recommendations for process improvements and helps implement changes to enhance overall efficiency and customer satisfaction.
Estimated Yearly Salary: 967,709 LKR
Estimated Monthly Salary: 80,642 LKR
Estimated Weekly Salary: 18,610 LKR per week
Estimated Hourly Salary: 465 LKR per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 77,815 LKR
Estimated Weekly Salary: 17,957 LKR per week
Estimated Hourly Salary: 449 LKR per hour
Last revision of data: 2024-01-08
Estimated Yearly Salary: 2,789 USD
Estimated Monthly Salary: 232 USD
Estimated Weekly Salary: 54 USD per week
Estimated Hourly Salary: 1 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 967,709 LKR
Estimated Monthly Salary: 80,642 LKR
Estimated Weekly Salary: 18,610 LKR per week
Estimated Hourly Salary: 465 LKR per hour
By working as Customer Service Scheduling Analyst Call Center a person can save up to 8 USD per month or 96 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Sri Lanka, see costs of living in Sri Lanka.
Estimated Yearly Salary for Customer Service Scheduling Analyst Call Center
Last revision of data: 2025-01-04
Data as of 2025
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Customer Service Scheduling Analyst Call Center salary in Sri Lanka
Average Yearly Salary of Customer Service Scheduling Analyst Call Center in Sri Lanka is approximately 967,709 LKR (2,789 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Customer Service Scheduling Analyst Call Center do?
A customer service scheduling analyst in a call center is responsible for managing and optimizing the scheduling of customer service representatives. They analyze call volumes, patterns, and trends to create efficient schedules that ensure adequate staffing levels. This involves forecasting call volumes, monitoring real-time call data, and adjusting schedules as needed to meet service level agreements. The analyst also collaborates with other departments to gather information on upcoming events or promotions that may impact call volumes. They use workforce management software to generate reports and track key performance indicators such as average handle time, service level, and occupancy rate. Additionally, the analyst provides recommendations for process improvements and helps implement changes to enhance overall efficiency and customer satisfaction.
Skills: customer service, scheduling analyst, call center, workforce management, service level agreements, efficiency improvement.
Job industry: Customer service
Job industry: Customer service
How much does Customer Service Scheduling Analyst Call Center make?
Salary details
How much does Customer Service Scheduling Analyst Call Center make?Estimated Yearly Salary: 967,709 LKR
Estimated Monthly Salary: 80,642 LKR
Estimated Weekly Salary: 18,610 LKR per week
Estimated Hourly Salary: 465 LKR per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 933,777 LKREstimated Monthly Salary: 77,815 LKR
Estimated Weekly Salary: 17,957 LKR per week
Estimated Hourly Salary: 449 LKR per hour
Last revision of data: 2024-01-08Customer Service Scheduling Analyst Call Center estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 2,789 USD
Estimated Monthly Salary: 232 USD
Estimated Weekly Salary: 54 USD per week
Estimated Hourly Salary: 1 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
Sri Lanka, officially known as the Democratic Socialist Republic of Sri Lanka, is an island country located in South Asia. It has a population of approximately 21 million people and covers an area of around 65,610 square kilometers. The country is known for its diverse landscapes, including sandy beaches, lush forests, and scenic mountains.
Estimated national average yearly salary is 1,785,046 LKR (5,610 USD). Value indicated is pre-tax. Below graph shows estimated Customer Service Scheduling Analyst Call Center job salary compared to average salary in Sri Lanka.
Comparison shows that a person working as Customer Service Scheduling Analyst Call Center in Sri Lanka earns on average:
0.54 times the average salary (or 54% of average salary).
Estimated national average yearly salary is 1,785,046 LKR (5,610 USD). Value indicated is pre-tax. Below graph shows estimated Customer Service Scheduling Analyst Call Center job salary compared to average salary in Sri Lanka.
Comparison shows that a person working as Customer Service Scheduling Analyst Call Center in Sri Lanka earns on average:
0.54 times the average salary (or 54% of average salary).
Is Customer Service Scheduling Analyst Call Center a well paid job?
No, our data shows that Customer Service Scheduling Analyst Call Center is typically not a well-paid job. The salary varies based on experience. Meaning that even though Customer Service Scheduling Analyst Call Center might be a low paying job, with experience the salary might increase to satisfactory levels.What is considered a high salary for Customer Service Scheduling Analyst Call Center?
High salary for Customer Service Scheduling Analyst Call Center would be somewhere between 1,064,480 LKR and 1,403,178 LKR. However this is an estimation based on Gaussian Distribution.How much can you save working as Customer Service Scheduling Analyst Call Center in Sri Lanka?
Living in Sri Lanka the approximate monthly expenses are: 224 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 967,709 LKR
Estimated Monthly Salary: 80,642 LKR
Estimated Weekly Salary: 18,610 LKR per week
Estimated Hourly Salary: 465 LKR per hour
By working as Customer Service Scheduling Analyst Call Center a person can save up to 8 USD per month or 96 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Sri Lanka, see costs of living in Sri Lanka.
Salary comparison to region and neighbouring coutries
Country's neighbours are: India, Maldives. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Customer Service Scheduling Analyst Call Center
India is 11,095 USD Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Sri Lanka
(20,273,886 LKR per year, pre-tax.)
2. Cardiologist
(16,965,724 LKR per year, pre-tax.)
(16,365,126 LKR per year, pre-tax.)
4. Neurosurgeon
(15,798,117 LKR per year, pre-tax.)
(15,785,379 LKR per year, pre-tax.)
6. Urologist
(15,470,862 LKR per year, pre-tax.)
(15,460,527 LKR per year, pre-tax.)
(15,421,430 LKR per year, pre-tax.)
(15,391,640 LKR per year, pre-tax.)
10. Oncologist
(15,389,631 LKR per year, pre-tax.)
Data as of 2025Random salary:
Director of program management insurance services (2,312,755 LKR per year, pre-tax.)
Dining room manager (1,293,302 LKR per year, pre-tax.)
Drilling engineer (4,668,191 LKR per year, pre-tax.)
Cardiac catheterization technologist (1,719,249 LKR per year, pre-tax.)
Agricultural engineer (2,195,511 LKR per year, pre-tax.)
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