Home > Salary > Sri Lanka > Call Center Team Lead
A call center team lead is responsible for supervising a team of customer service representatives in a call center environment. They play a crucial role in ensuring smooth operations, maintaining high-quality customer interactions, and meeting performance targets. The team lead provides guidance and support to the team, monitors call quality, conducts performance evaluations, and identifies areas for improvement. They handle escalated customer issues, resolve conflicts, and make decisions to enhance customer satisfaction. Additionally, they collaborate with other departments to address customer concerns and provide regular reports on team performance to management.
Estimated Yearly Salary: 1,454,258 LKR
Estimated Monthly Salary: 121,188 LKR
Estimated Weekly Salary: 27,967 LKR per week
Estimated Hourly Salary: 699 LKR per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 116,708 LKR
Estimated Weekly Salary: 26,933 LKR per week
Estimated Hourly Salary: 673 LKR per hour
Last revision of data: 2024-01-03
Estimated Yearly Salary: 4,193 USD
Estimated Monthly Salary: 349 USD
Estimated Weekly Salary: 81 USD per week
Estimated Hourly Salary: 2 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 1,454,258 LKR
Estimated Monthly Salary: 121,188 LKR
Estimated Weekly Salary: 27,967 LKR per week
Estimated Hourly Salary: 699 LKR per hour
By working as Call Center Team Lead a person can save up to 125 USD per month or 1,500 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Sri Lanka, see costs of living in Sri Lanka.
Estimated Yearly Salary for Call Center Team Lead
Last revision of data: 2025-01-04
Data as of 2025
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Call Center Team Lead salary in Sri Lanka
Average Yearly Salary of Call Center Team Lead in Sri Lanka is approximately 1,454,258 LKR (4,193 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Call Center Team Lead do?
A call center team lead is responsible for supervising a team of customer service representatives in a call center environment. They play a crucial role in ensuring smooth operations, maintaining high-quality customer interactions, and meeting performance targets. The team lead provides guidance and support to the team, monitors call quality, conducts performance evaluations, and identifies areas for improvement. They handle escalated customer issues, resolve conflicts, and make decisions to enhance customer satisfaction. Additionally, they collaborate with other departments to address customer concerns and provide regular reports on team performance to management.
Skills: Call Center Team Lead, Customer Service, Supervision, Performance Management, Conflict Resolution, Customer Satisfaction
Job industry: Customer service
Job industry: Customer service
How much does Call Center Team Lead make?
Salary details
How much does Call Center Team Lead make?Estimated Yearly Salary: 1,454,258 LKR
Estimated Monthly Salary: 121,188 LKR
Estimated Weekly Salary: 27,967 LKR per week
Estimated Hourly Salary: 699 LKR per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 1,400,492 LKREstimated Monthly Salary: 116,708 LKR
Estimated Weekly Salary: 26,933 LKR per week
Estimated Hourly Salary: 673 LKR per hour
Last revision of data: 2024-01-03Call Center Team Lead estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 4,193 USD
Estimated Monthly Salary: 349 USD
Estimated Weekly Salary: 81 USD per week
Estimated Hourly Salary: 2 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
Sri Lanka, officially known as the Democratic Socialist Republic of Sri Lanka, is an island country located in South Asia. It has a population of approximately 21 million people and covers an area of around 65,610 square kilometers. The country is known for its diverse landscapes, including sandy beaches, lush forests, and scenic mountains.
Estimated national average yearly salary is 1,785,046 LKR (5,610 USD). Value indicated is pre-tax. Below graph shows estimated Call Center Team Lead job salary compared to average salary in Sri Lanka.
Comparison shows that a person working as Call Center Team Lead in Sri Lanka earns on average:
0.81 times the average salary (or 81% of average salary).
Estimated national average yearly salary is 1,785,046 LKR (5,610 USD). Value indicated is pre-tax. Below graph shows estimated Call Center Team Lead job salary compared to average salary in Sri Lanka.
Comparison shows that a person working as Call Center Team Lead in Sri Lanka earns on average:
0.81 times the average salary (or 81% of average salary).
Is Call Center Team Lead a well paid job?
No / we do not have enough data to assess this.What is considered a high salary for Call Center Team Lead?
High salary for Call Center Team Lead would be somewhere between 1,599,684 LKR and 2,108,674 LKR. However this is an estimation based on Gaussian Distribution.How much can you save working as Call Center Team Lead in Sri Lanka?
Living in Sri Lanka the approximate monthly expenses are: 224 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 1,454,258 LKR
Estimated Monthly Salary: 121,188 LKR
Estimated Weekly Salary: 27,967 LKR per week
Estimated Hourly Salary: 699 LKR per hour
By working as Call Center Team Lead a person can save up to 125 USD per month or 1,500 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Sri Lanka, see costs of living in Sri Lanka.
Salary comparison to region and neighbouring coutries
Country's neighbours are: India, Maldives. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Call Center Team Lead
India is 16,685 USD Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Sri Lanka
(20,273,886 LKR per year, pre-tax.)
2. Cardiologist
(16,965,724 LKR per year, pre-tax.)
(16,365,126 LKR per year, pre-tax.)
4. Neurosurgeon
(15,798,117 LKR per year, pre-tax.)
(15,785,379 LKR per year, pre-tax.)
6. Urologist
(15,470,862 LKR per year, pre-tax.)
(15,460,527 LKR per year, pre-tax.)
(15,421,430 LKR per year, pre-tax.)
(15,391,640 LKR per year, pre-tax.)
10. Oncologist
(15,389,631 LKR per year, pre-tax.)
Data as of 2025Random salary:
Branch manager retail (1,892,276 LKR per year, pre-tax.)
Airport engineer (2,492,137 LKR per year, pre-tax.)
Sap sd analyst (2,728,587 LKR per year, pre-tax.)
Litigation support supervisor (2,949,500 LKR per year, pre-tax.)
Assistant vice president (avp), regional director (3,359,493 LKR per year, pre-tax.)
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