Home > Salary > Sri Lanka > Call Center Manager
A call center manager is responsible for overseeing the operations and performance of a call center team. They ensure that all customer inquiries and issues are handled efficiently and effectively. The manager sets performance goals, monitors call center metrics, and implements strategies to improve customer service and productivity. They also develop and train the call center staff, create work schedules, and handle escalated customer complaints. Additionally, the call center manager analyzes data and generates reports to evaluate the overall performance of the team and make necessary improvements.
Estimated Yearly Salary: 2,329,360 LKR
Estimated Monthly Salary: 194,113 LKR
Estimated Weekly Salary: 44,795 LKR per week
Estimated Hourly Salary: 1,120 LKR per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 187,438 LKR
Estimated Weekly Salary: 43,255 LKR per week
Estimated Hourly Salary: 1,081 LKR per hour
Last revision of data: 2024-01-08
Estimated Yearly Salary: 6,722 USD
Estimated Monthly Salary: 560 USD
Estimated Weekly Salary: 129 USD per week
Estimated Hourly Salary: 3 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 2,329,360 LKR
Estimated Monthly Salary: 194,113 LKR
Estimated Weekly Salary: 44,795 LKR per week
Estimated Hourly Salary: 1,120 LKR per hour
By working as Call Center Manager a person can save up to 336 USD per month or 4,029 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Sri Lanka, see costs of living in Sri Lanka.
Estimated Yearly Salary for Call Center Manager
Last revision of data: 2025-01-04
Data as of 2025
Random salary:
Industrial organizational psychologist (3,659,185 LKR per year, pre-tax.)
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Call Center Manager salary in Sri Lanka
Average Yearly Salary of Call Center Manager in Sri Lanka is approximately 2,329,360 LKR (6,722 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Call Center Manager do?
A call center manager is responsible for overseeing the operations and performance of a call center team. They ensure that all customer inquiries and issues are handled efficiently and effectively. The manager sets performance goals, monitors call center metrics, and implements strategies to improve customer service and productivity. They also develop and train the call center staff, create work schedules, and handle escalated customer complaints. Additionally, the call center manager analyzes data and generates reports to evaluate the overall performance of the team and make necessary improvements.
Skills: Call center management, Customer service, Team leadership, Performance monitoring, Problem-solving, Communication skills
Job industry: Customer service
Job industry: Customer service
How much does Call Center Manager make?
Salary details
How much does Call Center Manager make?Estimated Yearly Salary: 2,329,360 LKR
Estimated Monthly Salary: 194,113 LKR
Estimated Weekly Salary: 44,795 LKR per week
Estimated Hourly Salary: 1,120 LKR per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 2,249,254 LKREstimated Monthly Salary: 187,438 LKR
Estimated Weekly Salary: 43,255 LKR per week
Estimated Hourly Salary: 1,081 LKR per hour
Last revision of data: 2024-01-08Call Center Manager estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 6,722 USD
Estimated Monthly Salary: 560 USD
Estimated Weekly Salary: 129 USD per week
Estimated Hourly Salary: 3 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
Sri Lanka, officially known as the Democratic Socialist Republic of Sri Lanka, is an island country located in South Asia. It has a population of approximately 21 million people and covers an area of around 65,610 square kilometers. The country is known for its diverse landscapes, including sandy beaches, lush forests, and scenic mountains.
Estimated national average yearly salary is 1,785,046 LKR (5,610 USD). Value indicated is pre-tax. Below graph shows estimated Call Center Manager job salary compared to average salary in Sri Lanka.
Comparison shows that a person working as Call Center Manager in Sri Lanka earns on average:
1.3 times the average salary (or 130% of average salary).
Estimated national average yearly salary is 1,785,046 LKR (5,610 USD). Value indicated is pre-tax. Below graph shows estimated Call Center Manager job salary compared to average salary in Sri Lanka.
Comparison shows that a person working as Call Center Manager in Sri Lanka earns on average:
1.3 times the average salary (or 130% of average salary).
Is Call Center Manager a well paid job?
Yes, our data shows that Call Center Manager is a well paid job. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Call Center Manager?
High salary for Call Center Manager would be somewhere between 2,562,296 LKR and 3,377,572 LKR. However this is an estimation based on Gaussian Distribution.How much can you save working as Call Center Manager in Sri Lanka?
Living in Sri Lanka the approximate monthly expenses are: 224 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 2,329,360 LKR
Estimated Monthly Salary: 194,113 LKR
Estimated Weekly Salary: 44,795 LKR per week
Estimated Hourly Salary: 1,120 LKR per hour
By working as Call Center Manager a person can save up to 336 USD per month or 4,029 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Sri Lanka, see costs of living in Sri Lanka.
Salary comparison to region and neighbouring coutries
Country's neighbours are: India, Maldives. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Call Center Manager
India is 26,753 USD Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Sri Lanka
(20,273,886 LKR per year, pre-tax.)
2. Cardiologist
(16,965,724 LKR per year, pre-tax.)
(16,365,126 LKR per year, pre-tax.)
4. Neurosurgeon
(15,798,117 LKR per year, pre-tax.)
(15,785,379 LKR per year, pre-tax.)
6. Urologist
(15,470,862 LKR per year, pre-tax.)
(15,460,527 LKR per year, pre-tax.)
(15,421,430 LKR per year, pre-tax.)
(15,391,640 LKR per year, pre-tax.)
10. Oncologist
(15,389,631 LKR per year, pre-tax.)
Data as of 2025Random salary:
Industrial organizational psychologist (3,659,185 LKR per year, pre-tax.)
Machine supervisor (1,451,400 LKR per year, pre-tax.)
Charge entry specialist (1,276,696 LKR per year, pre-tax.)
Dental insurance coordinator (1,041,108 LKR per year, pre-tax.)
Breeding manager (1,214,580 LKR per year, pre-tax.)
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