Home > Salary > South Africa > Utility Complaints Investigator
A utility complaints investigator is responsible for investigating and resolving complaints related to utility services such as electricity, gas, water, and telecommunications. They receive complaints from customers regarding billing issues, service interruptions, meter inaccuracies, or other concerns, and conduct thorough investigations to determine the cause of the complaint. This involves reviewing customer accounts, conducting site visits, interviewing relevant parties, and analyzing data to identify any discrepancies or errors. The investigator works closely with utility companies, regulatory bodies, and customers to resolve complaints in a fair and timely manner. They may also provide recommendations for process improvements to prevent future complaints. Excellent communication, problem-solving, and analytical skills are essential for this role, as well as knowledge of utility regulations and customer service principles.
Estimated Yearly Salary: 259,759 ZAR
Estimated Monthly Salary: 21,647 ZAR
Estimated Weekly Salary: 4,995 ZAR per week
Estimated Hourly Salary: 125 ZAR per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 20,938 ZAR
Estimated Weekly Salary: 4,832 ZAR per week
Estimated Hourly Salary: 121 ZAR per hour
Last revision of data: 2024-01-02
Estimated Yearly Salary: 12,999 USD
Estimated Monthly Salary: 1,083 USD
Estimated Weekly Salary: 250 USD per week
Estimated Hourly Salary: 6 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 259,759 ZAR
Estimated Monthly Salary: 21,647 ZAR
Estimated Weekly Salary: 4,995 ZAR per week
Estimated Hourly Salary: 125 ZAR per hour
By working as Utility Complaints Investigator a person can save up to 812 USD per month or 9,745 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in South Africa, see costs of living in South Africa.
Estimated Yearly Salary for Utility Complaints Investigator
Last revision of data: 2025-01-04
Data as of 2025
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Utility Complaints Investigator salary in South Africa
Average Yearly Salary of Utility Complaints Investigator in South Africa is approximately 259,759 ZAR (12,999 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Utility Complaints Investigator do?
A utility complaints investigator is responsible for investigating and resolving complaints related to utility services such as electricity, gas, water, and telecommunications. They receive complaints from customers regarding billing issues, service interruptions, meter inaccuracies, or other concerns, and conduct thorough investigations to determine the cause of the complaint. This involves reviewing customer accounts, conducting site visits, interviewing relevant parties, and analyzing data to identify any discrepancies or errors. The investigator works closely with utility companies, regulatory bodies, and customers to resolve complaints in a fair and timely manner. They may also provide recommendations for process improvements to prevent future complaints. Excellent communication, problem-solving, and analytical skills are essential for this role, as well as knowledge of utility regulations and customer service principles.
Skills: Utility complaints investigator, Complaint resolution, Customer service, Regulatory compliance, Problem-solving, Analytical skills
Job industry: Utilities
Job industry: Utilities
How much does Utility Complaints Investigator make?
Salary details
How much does Utility Complaints Investigator make?Estimated Yearly Salary: 259,759 ZAR
Estimated Monthly Salary: 21,647 ZAR
Estimated Weekly Salary: 4,995 ZAR per week
Estimated Hourly Salary: 125 ZAR per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 251,260 ZAREstimated Monthly Salary: 20,938 ZAR
Estimated Weekly Salary: 4,832 ZAR per week
Estimated Hourly Salary: 121 ZAR per hour
Last revision of data: 2024-01-02Utility Complaints Investigator estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 12,999 USD
Estimated Monthly Salary: 1,083 USD
Estimated Weekly Salary: 250 USD per week
Estimated Hourly Salary: 6 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Salary comparison to National average
South Africa is a diverse and vibrant country located at the southernmost tip of the African continent. It has a population of approximately 59 million people and covers an area of around 1.2 million square kilometers. The country is known for its rich cultural heritage, stunning landscapes, and abundant wildlife.
Estimated national average yearly salary is 126,956 ZAR (6,780 USD). Value indicated is pre-tax. Below graph shows estimated Utility Complaints Investigator job salary compared to average salary in South Africa.
Comparison shows that a person working as Utility Complaints Investigator in South Africa earns on average:
2.05 times the average salary (or 205% of average salary).
Estimated national average yearly salary is 126,956 ZAR (6,780 USD). Value indicated is pre-tax. Below graph shows estimated Utility Complaints Investigator job salary compared to average salary in South Africa.
Comparison shows that a person working as Utility Complaints Investigator in South Africa earns on average:
2.05 times the average salary (or 205% of average salary).
Is Utility Complaints Investigator a well paid job?
Yes, our data show that Utility Complaints Investigator is a very well paid job. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Utility Complaints Investigator?
High salary for Utility Complaints Investigator would be somewhere between 285,735 ZAR and 376,651 ZAR. However this is an estimation based on Gaussian Distribution.How much can you save working as Utility Complaints Investigator in South Africa?
Living in South Africa the approximate monthly expenses are: 271 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 259,759 ZAR
Estimated Monthly Salary: 21,647 ZAR
Estimated Weekly Salary: 4,995 ZAR per week
Estimated Hourly Salary: 125 ZAR per hour
By working as Utility Complaints Investigator a person can save up to 812 USD per month or 9,745 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in South Africa, see costs of living in South Africa.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Namibia, Botswana, Zimbabwe, Mozambique, Eswatini, Lesotho. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Utility Complaints Investigator
Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in South Africa
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Data as of 2025Random salary:
Robotics engineer (168,267 ZAR per year, pre-tax.)
Cardiology technologist (118,912 ZAR per year, pre-tax.)
Java technical lead (195,186 ZAR per year, pre-tax.)
Taxicab driver (77,966 ZAR per year, pre-tax.)
Panel saw operator (52,730 ZAR per year, pre-tax.)
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