Home > Salary > South Africa > Retention Specialist
A retention specialist is responsible for maintaining and enhancing customer relationships to ensure long-term loyalty and satisfaction. They work closely with customers to understand their needs, address any concerns or issues, and provide solutions that meet their requirements. The primary goal of a retention specialist is to reduce customer churn by implementing strategies that encourage customer retention and repeat business.
Key responsibilities of a retention specialist include analyzing customer data to identify trends and patterns, proactively reaching out to customers to address their needs, resolving complaints or issues in a timely manner, upselling or cross-selling products or services to existing customers, and building strong relationships with key accounts. They may also collaborate with other departments such as sales or marketing to develop customer retention strategies and campaigns.
Estimated Yearly Salary: 88,978 ZAR
Estimated Monthly Salary: 7,415 ZAR
Estimated Weekly Salary: 1,711 ZAR per week
Estimated Hourly Salary: 43 ZAR per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 7,143 ZAR
Estimated Weekly Salary: 1,648 ZAR per week
Estimated Hourly Salary: 41 ZAR per hour
Last revision of data: 2024-01-08
Estimated Yearly Salary: 4,430 USD
Estimated Monthly Salary: 369 USD
Estimated Weekly Salary: 85 USD per week
Estimated Hourly Salary: 2 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 88,978 ZAR
Estimated Monthly Salary: 7,415 ZAR
Estimated Weekly Salary: 1,711 ZAR per week
Estimated Hourly Salary: 43 ZAR per hour
By working as Retention Specialist a person can save up to 98 USD per month or 1,176 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in South Africa, see costs of living in South Africa.
Estimated Yearly Salary for Retention Specialist
Last revision of data: 2025-01-04
Data as of 2025
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Retention Specialist salary in South Africa
Average Yearly Salary of Retention Specialist in South Africa is approximately 88,978 ZAR (4,430 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Retention Specialist do?
A retention specialist is responsible for maintaining and enhancing customer relationships to ensure long-term loyalty and satisfaction. They work closely with customers to understand their needs, address any concerns or issues, and provide solutions that meet their requirements. The primary goal of a retention specialist is to reduce customer churn by implementing strategies that encourage customer retention and repeat business.
Key responsibilities of a retention specialist include analyzing customer data to identify trends and patterns, proactively reaching out to customers to address their needs, resolving complaints or issues in a timely manner, upselling or cross-selling products or services to existing customers, and building strong relationships with key accounts. They may also collaborate with other departments such as sales or marketing to develop customer retention strategies and campaigns.
Skills: Retention specialist, Customer retention, Customer relationship management, Customer satisfaction, Churn reduction, Account management
Job industry: Customer service
Job industry: Customer service
How much does Retention Specialist make?
Salary details
How much does Retention Specialist make?Estimated Yearly Salary: 88,978 ZAR
Estimated Monthly Salary: 7,415 ZAR
Estimated Weekly Salary: 1,711 ZAR per week
Estimated Hourly Salary: 43 ZAR per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 85,720 ZAREstimated Monthly Salary: 7,143 ZAR
Estimated Weekly Salary: 1,648 ZAR per week
Estimated Hourly Salary: 41 ZAR per hour
Last revision of data: 2024-01-08Retention Specialist estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 4,430 USD
Estimated Monthly Salary: 369 USD
Estimated Weekly Salary: 85 USD per week
Estimated Hourly Salary: 2 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
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Country:
Salary comparison to National average
South Africa is a diverse and vibrant country located at the southernmost tip of the African continent. It has a population of approximately 59 million people and covers an area of around 1.2 million square kilometers. The country is known for its rich cultural heritage, stunning landscapes, and abundant wildlife.
Estimated national average yearly salary is 126,956 ZAR (6,780 USD). Value indicated is pre-tax. Below graph shows estimated Retention Specialist job salary compared to average salary in South Africa.
Comparison shows that a person working as Retention Specialist in South Africa earns on average:
0.7 times the average salary (or 70% of average salary).
Estimated national average yearly salary is 126,956 ZAR (6,780 USD). Value indicated is pre-tax. Below graph shows estimated Retention Specialist job salary compared to average salary in South Africa.
Comparison shows that a person working as Retention Specialist in South Africa earns on average:
0.7 times the average salary (or 70% of average salary).
Is Retention Specialist a well paid job?
No, our data shows that Retention Specialist is typically not a well-paid job. The salary varies based on experience. Meaning that even though Retention Specialist might be a low paying job, with experience the salary might increase to satisfactory levels.What is considered a high salary for Retention Specialist?
High salary for Retention Specialist would be somewhere between 97,876 ZAR and 129,018 ZAR. However this is an estimation based on Gaussian Distribution.How much can you save working as Retention Specialist in South Africa?
Living in South Africa the approximate monthly expenses are: 271 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 88,978 ZAR
Estimated Monthly Salary: 7,415 ZAR
Estimated Weekly Salary: 1,711 ZAR per week
Estimated Hourly Salary: 43 ZAR per hour
By working as Retention Specialist a person can save up to 98 USD per month or 1,176 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in South Africa, see costs of living in South Africa.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Namibia, Botswana, Zimbabwe, Mozambique, Eswatini, Lesotho. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Retention Specialist
Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
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Data as of 2025Random salary:
Benefits coordinator (77,399 ZAR per year, pre-tax.)
Associate financial planner (134,500 ZAR per year, pre-tax.)
Counterperson (55,857 ZAR per year, pre-tax.)
Wastewater engineer (143,452 ZAR per year, pre-tax.)
Certified orthotic fitter (cof) (73,627 ZAR per year, pre-tax.)
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