Home > Salary > South Africa > Product Support Specialist
A Product Support Specialist is responsible for providing technical assistance and support to customers who have purchased a particular product or service. They are the primary point of contact for customers experiencing issues or seeking guidance, requiring them to possess excellent communication and problem-solving skills. The occupation involves analyzing and troubleshooting problems, identifying solutions, and guiding customers through the resolution process. Product Support Specialists may also be involved in training customers on how to use the product effectively and efficiently. They collaborate closely with other departments, such as engineering or sales, to ensure customer satisfaction and product improvement. This role requires strong attention to detail, the ability to work well under pressure, and a deep understanding of the product or service being supported.
Estimated Yearly Salary: 147,031 ZAR
Estimated Monthly Salary: 12,253 ZAR
Estimated Weekly Salary: 2,828 ZAR per week
Estimated Hourly Salary: 71 ZAR per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 11,825 ZAR
Estimated Weekly Salary: 2,729 ZAR per week
Estimated Hourly Salary: 68 ZAR per hour
Last revision of data: 2024-01-02
Estimated Yearly Salary: 7,333 USD
Estimated Monthly Salary: 611 USD
Estimated Weekly Salary: 141 USD per week
Estimated Hourly Salary: 4 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 147,031 ZAR
Estimated Monthly Salary: 12,253 ZAR
Estimated Weekly Salary: 2,828 ZAR per week
Estimated Hourly Salary: 71 ZAR per hour
By working as Product Support Specialist a person can save up to 340 USD per month or 4,079 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in South Africa, see costs of living in South Africa.
Estimated Yearly Salary for Product Support Specialist
Last revision of data: 2025-01-04
Data as of 2025
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Product Support Specialist salary in South Africa
Average Yearly Salary of Product Support Specialist in South Africa is approximately 147,031 ZAR (7,333 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Product Support Specialist do?
A Product Support Specialist is responsible for providing technical assistance and support to customers who have purchased a particular product or service. They are the primary point of contact for customers experiencing issues or seeking guidance, requiring them to possess excellent communication and problem-solving skills. The occupation involves analyzing and troubleshooting problems, identifying solutions, and guiding customers through the resolution process. Product Support Specialists may also be involved in training customers on how to use the product effectively and efficiently. They collaborate closely with other departments, such as engineering or sales, to ensure customer satisfaction and product improvement. This role requires strong attention to detail, the ability to work well under pressure, and a deep understanding of the product or service being supported.
Skills: Product Support, Technical Assistance, Customer Service, Troubleshooting, Problem-solving, Communication Skills
Job industry: Customer support
Job industry: Customer support
How much does Product Support Specialist make?
Salary details
How much does Product Support Specialist make?Estimated Yearly Salary: 147,031 ZAR
Estimated Monthly Salary: 12,253 ZAR
Estimated Weekly Salary: 2,828 ZAR per week
Estimated Hourly Salary: 71 ZAR per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 141,900 ZAREstimated Monthly Salary: 11,825 ZAR
Estimated Weekly Salary: 2,729 ZAR per week
Estimated Hourly Salary: 68 ZAR per hour
Last revision of data: 2024-01-02Product Support Specialist estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 7,333 USD
Estimated Monthly Salary: 611 USD
Estimated Weekly Salary: 141 USD per week
Estimated Hourly Salary: 4 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Salary comparison to National average
South Africa is a diverse and vibrant country located at the southernmost tip of the African continent. It has a population of approximately 59 million people and covers an area of around 1.2 million square kilometers. The country is known for its rich cultural heritage, stunning landscapes, and abundant wildlife.
Estimated national average yearly salary is 126,956 ZAR (6,780 USD). Value indicated is pre-tax. Below graph shows estimated Product Support Specialist job salary compared to average salary in South Africa.
Comparison shows that a person working as Product Support Specialist in South Africa earns on average:
1.16 times the average salary (or 116% of average salary).
Estimated national average yearly salary is 126,956 ZAR (6,780 USD). Value indicated is pre-tax. Below graph shows estimated Product Support Specialist job salary compared to average salary in South Africa.
Comparison shows that a person working as Product Support Specialist in South Africa earns on average:
1.16 times the average salary (or 116% of average salary).
Is Product Support Specialist a well paid job?
Yes, our data show that Product Support Specialist is an averagely well paid job that still allows for some yearly savings. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Product Support Specialist?
High salary for Product Support Specialist would be somewhere between 161,734 ZAR and 213,195 ZAR. However this is an estimation based on Gaussian Distribution.How much can you save working as Product Support Specialist in South Africa?
Living in South Africa the approximate monthly expenses are: 271 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 147,031 ZAR
Estimated Monthly Salary: 12,253 ZAR
Estimated Weekly Salary: 2,828 ZAR per week
Estimated Hourly Salary: 71 ZAR per hour
By working as Product Support Specialist a person can save up to 340 USD per month or 4,079 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in South Africa, see costs of living in South Africa.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Namibia, Botswana, Zimbabwe, Mozambique, Eswatini, Lesotho. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Product Support Specialist
Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in South Africa
(1,412,867 ZAR per year, pre-tax.)
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5. Neurosurgeon
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9. Oncologist
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10. Urologist
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Data as of 2025Random salary:
Associate producer filmtv (118,061 ZAR per year, pre-tax.)
Project engineer it (127,879 ZAR per year, pre-tax.)
Graphic designer (128,898 ZAR per year, pre-tax.)
Education counselor (77,399 ZAR per year, pre-tax.)
Building code administrator (137,972 ZAR per year, pre-tax.)
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