Home > Salary > South Africa > It Help Desk Lead
The occupation of an IT Help Desk Lead involves overseeing and managing a team of IT support technicians, ensuring the smooth operation of the help desk, and providing technical assistance to end-users. The IT Help Desk Lead is responsible for resolving complex technical issues, escalating problems as necessary, and maintaining documentation and knowledge base resources. They also play a crucial role in training and mentoring help desk staff, monitoring performance metrics, and implementing best practices to improve customer satisfaction.
Estimated Yearly Salary: 137,891 ZAR
Estimated Monthly Salary: 11,491 ZAR
Estimated Weekly Salary: 2,652 ZAR per week
Estimated Hourly Salary: 66 ZAR per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 11,085 ZAR
Estimated Weekly Salary: 2,558 ZAR per week
Estimated Hourly Salary: 64 ZAR per hour
Last revision of data: 2024-01-05
Estimated Yearly Salary: 6,883 USD
Estimated Monthly Salary: 574 USD
Estimated Weekly Salary: 132 USD per week
Estimated Hourly Salary: 3 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 137,891 ZAR
Estimated Monthly Salary: 11,491 ZAR
Estimated Weekly Salary: 2,652 ZAR per week
Estimated Hourly Salary: 66 ZAR per hour
By working as It Help Desk Lead a person can save up to 302 USD per month or 3,629 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in South Africa, see costs of living in South Africa.
Estimated Yearly Salary for It Help Desk Lead
Last revision of data: 2025-01-04
Data as of 2025
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It Help Desk Lead salary in South Africa
Average Yearly Salary of It Help Desk Lead in South Africa is approximately 137,891 ZAR (6,883 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does It Help Desk Lead do?
The occupation of an IT Help Desk Lead involves overseeing and managing a team of IT support technicians, ensuring the smooth operation of the help desk, and providing technical assistance to end-users. The IT Help Desk Lead is responsible for resolving complex technical issues, escalating problems as necessary, and maintaining documentation and knowledge base resources. They also play a crucial role in training and mentoring help desk staff, monitoring performance metrics, and implementing best practices to improve customer satisfaction.
Skills: IT Help Desk Lead, Technical Support, Team Management, Troubleshooting, Customer Service, Documentation
Job industry: Information technology
Job industry: Information technology
How much does It Help Desk Lead make?
Salary details
How much does It Help Desk Lead make?Estimated Yearly Salary: 137,891 ZAR
Estimated Monthly Salary: 11,491 ZAR
Estimated Weekly Salary: 2,652 ZAR per week
Estimated Hourly Salary: 66 ZAR per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 133,020 ZAREstimated Monthly Salary: 11,085 ZAR
Estimated Weekly Salary: 2,558 ZAR per week
Estimated Hourly Salary: 64 ZAR per hour
Last revision of data: 2024-01-05It Help Desk Lead estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 6,883 USD
Estimated Monthly Salary: 574 USD
Estimated Weekly Salary: 132 USD per week
Estimated Hourly Salary: 3 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
South Africa is a diverse and vibrant country located at the southernmost tip of the African continent. It has a population of approximately 59 million people and covers an area of around 1.2 million square kilometers. The country is known for its rich cultural heritage, stunning landscapes, and abundant wildlife.
Estimated national average yearly salary is 126,956 ZAR (6,780 USD). Value indicated is pre-tax. Below graph shows estimated It Help Desk Lead job salary compared to average salary in South Africa.
Comparison shows that a person working as It Help Desk Lead in South Africa earns on average:
1.09 times the average salary (or 109% of average salary).
Estimated national average yearly salary is 126,956 ZAR (6,780 USD). Value indicated is pre-tax. Below graph shows estimated It Help Desk Lead job salary compared to average salary in South Africa.
Comparison shows that a person working as It Help Desk Lead in South Africa earns on average:
1.09 times the average salary (or 109% of average salary).
Is It Help Desk Lead a well paid job?
Yes, our data show that It Help Desk Lead is an averagely well paid job that still allows for some yearly savings. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for It Help Desk Lead?
High salary for It Help Desk Lead would be somewhere between 151,680 ZAR and 199,942 ZAR. However this is an estimation based on Gaussian Distribution.How much can you save working as It Help Desk Lead in South Africa?
Living in South Africa the approximate monthly expenses are: 271 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 137,891 ZAR
Estimated Monthly Salary: 11,491 ZAR
Estimated Weekly Salary: 2,652 ZAR per week
Estimated Hourly Salary: 66 ZAR per hour
By working as It Help Desk Lead a person can save up to 302 USD per month or 3,629 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in South Africa, see costs of living in South Africa.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Namibia, Botswana, Zimbabwe, Mozambique, Eswatini, Lesotho. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for It Help Desk Lead
Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in South Africa
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Data as of 2025Random salary:
Corporate travel consultant (116,114 ZAR per year, pre-tax.)
Hvac mechanic (132,774 ZAR per year, pre-tax.)
Computer aided design (cad), drafter (87,596 ZAR per year, pre-tax.)
Cnc saw operator (78,244 ZAR per year, pre-tax.)
Residential monitor (55,857 ZAR per year, pre-tax.)
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