Home > Salary > South Africa > It Help Desk Agent
An IT Help Desk Agent is responsible for providing technical assistance and support to end-users regarding computer systems, hardware, software, and network-related issues. They respond to inquiries, diagnose and troubleshoot problems, and offer solutions or workarounds to ensure the smooth operation of computer systems. This role involves documenting and tracking user requests, escalating complex issues to appropriate teams, and following up with users to ensure their problems are resolved satisfactorily. IT Help Desk Agents may also be involved in setting up new user accounts, installing and configuring software, and providing basic training on computer systems.
Estimated Yearly Salary: 94,978 ZAR
Estimated Monthly Salary: 7,915 ZAR
Estimated Weekly Salary: 1,827 ZAR per week
Estimated Hourly Salary: 46 ZAR per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 7,637 ZAR
Estimated Weekly Salary: 1,762 ZAR per week
Estimated Hourly Salary: 44 ZAR per hour
Last revision of data: 2024-01-02
Estimated Yearly Salary: 4,737 USD
Estimated Monthly Salary: 395 USD
Estimated Weekly Salary: 91 USD per week
Estimated Hourly Salary: 2 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 94,978 ZAR
Estimated Monthly Salary: 7,915 ZAR
Estimated Weekly Salary: 1,827 ZAR per week
Estimated Hourly Salary: 46 ZAR per hour
By working as It Help Desk Agent a person can save up to 124 USD per month or 1,483 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in South Africa, see costs of living in South Africa.
Estimated Yearly Salary for It Help Desk Agent
Last revision of data: 2025-01-04
Data as of 2025
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It Help Desk Agent salary in South Africa
Average Yearly Salary of It Help Desk Agent in South Africa is approximately 94,978 ZAR (4,737 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does It Help Desk Agent do?
An IT Help Desk Agent is responsible for providing technical assistance and support to end-users regarding computer systems, hardware, software, and network-related issues. They respond to inquiries, diagnose and troubleshoot problems, and offer solutions or workarounds to ensure the smooth operation of computer systems. This role involves documenting and tracking user requests, escalating complex issues to appropriate teams, and following up with users to ensure their problems are resolved satisfactorily. IT Help Desk Agents may also be involved in setting up new user accounts, installing and configuring software, and providing basic training on computer systems.
Skills: IT Support, Technical Assistance, Troubleshooting, Customer Service, Computer Systems, Software Installation
Job industry: Information technology
Job industry: Information technology
How much does It Help Desk Agent make?
Salary details
How much does It Help Desk Agent make?Estimated Yearly Salary: 94,978 ZAR
Estimated Monthly Salary: 7,915 ZAR
Estimated Weekly Salary: 1,827 ZAR per week
Estimated Hourly Salary: 46 ZAR per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 91,640 ZAREstimated Monthly Salary: 7,637 ZAR
Estimated Weekly Salary: 1,762 ZAR per week
Estimated Hourly Salary: 44 ZAR per hour
Last revision of data: 2024-01-02It Help Desk Agent estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 4,737 USD
Estimated Monthly Salary: 395 USD
Estimated Weekly Salary: 91 USD per week
Estimated Hourly Salary: 2 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
South Africa is a diverse and vibrant country located at the southernmost tip of the African continent. It has a population of approximately 59 million people and covers an area of around 1.2 million square kilometers. The country is known for its rich cultural heritage, stunning landscapes, and abundant wildlife.
Estimated national average yearly salary is 126,956 ZAR (6,780 USD). Value indicated is pre-tax. Below graph shows estimated It Help Desk Agent job salary compared to average salary in South Africa.
Comparison shows that a person working as It Help Desk Agent in South Africa earns on average:
0.75 times the average salary (or 75% of average salary).
Estimated national average yearly salary is 126,956 ZAR (6,780 USD). Value indicated is pre-tax. Below graph shows estimated It Help Desk Agent job salary compared to average salary in South Africa.
Comparison shows that a person working as It Help Desk Agent in South Africa earns on average:
0.75 times the average salary (or 75% of average salary).
Is It Help Desk Agent a well paid job?
No, our data shows that It Help Desk Agent is typically not a well-paid job. The salary varies based on experience. Meaning that even though It Help Desk Agent might be a low paying job, with experience the salary might increase to satisfactory levels.What is considered a high salary for It Help Desk Agent?
High salary for It Help Desk Agent would be somewhere between 104,476 ZAR and 137,718 ZAR. However this is an estimation based on Gaussian Distribution.How much can you save working as It Help Desk Agent in South Africa?
Living in South Africa the approximate monthly expenses are: 271 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 94,978 ZAR
Estimated Monthly Salary: 7,915 ZAR
Estimated Weekly Salary: 1,827 ZAR per week
Estimated Hourly Salary: 46 ZAR per hour
By working as It Help Desk Agent a person can save up to 124 USD per month or 1,483 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in South Africa, see costs of living in South Africa.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Namibia, Botswana, Zimbabwe, Mozambique, Eswatini, Lesotho. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for It Help Desk Agent
Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in South Africa
(1,412,867 ZAR per year, pre-tax.)
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(1,102,268 ZAR per year, pre-tax.)
5. Neurosurgeon
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9. Oncologist
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10. Urologist
(1,071,632 ZAR per year, pre-tax.)
Data as of 2025Random salary:
Dietary worker (60,983 ZAR per year, pre-tax.)
Marketing development manager (162,496 ZAR per year, pre-tax.)
Occupational safety specialist (146,344 ZAR per year, pre-tax.)
Childcare provider (44,871 ZAR per year, pre-tax.)
Personnel clerk (83,838 ZAR per year, pre-tax.)
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