Home > Salary > South Africa > Help Desk Team Leader
A help desk team leader is responsible for overseeing and managing a team of help desk technicians who provide technical support to users within an organization. They ensure that the team meets service level agreements, resolves technical issues efficiently, and provides excellent customer service. The team leader sets performance goals, assigns tasks, and provides guidance and training to team members. They also handle escalated customer complaints and collaborate with other departments to improve processes and systems. Additionally, they analyze help desk metrics, generate reports, and make recommendations for improvement. Excellent communication skills, problem-solving abilities, and technical knowledge are essential for this role.
Estimated Yearly Salary: 148,767 ZAR
Estimated Monthly Salary: 12,397 ZAR
Estimated Weekly Salary: 2,861 ZAR per week
Estimated Hourly Salary: 72 ZAR per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 11,947 ZAR
Estimated Weekly Salary: 2,757 ZAR per week
Estimated Hourly Salary: 69 ZAR per hour
Last revision of data: 2024-01-03
Estimated Yearly Salary: 7,425 USD
Estimated Monthly Salary: 619 USD
Estimated Weekly Salary: 143 USD per week
Estimated Hourly Salary: 4 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 148,767 ZAR
Estimated Monthly Salary: 12,397 ZAR
Estimated Weekly Salary: 2,861 ZAR per week
Estimated Hourly Salary: 72 ZAR per hour
By working as Help Desk Team Leader a person can save up to 348 USD per month or 4,171 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in South Africa, see costs of living in South Africa.
Estimated Yearly Salary for Help Desk Team Leader
Last revision of data: 2025-01-04
Data as of 2025
Random salary:
Warehouse distribution supervisor (145,350 ZAR per year, pre-tax.)
Materials manager (199,540 ZAR per year, pre-tax.)
Safety officer (112,043 ZAR per year, pre-tax.)
Employee services manager (152,240 ZAR per year, pre-tax.)
Tax accounting manager (221,426 ZAR per year, pre-tax.)
Help Desk Team Leader salary in South Africa
Average Yearly Salary of Help Desk Team Leader in South Africa is approximately 148,767 ZAR (7,425 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Help Desk Team Leader do?
A help desk team leader is responsible for overseeing and managing a team of help desk technicians who provide technical support to users within an organization. They ensure that the team meets service level agreements, resolves technical issues efficiently, and provides excellent customer service. The team leader sets performance goals, assigns tasks, and provides guidance and training to team members. They also handle escalated customer complaints and collaborate with other departments to improve processes and systems. Additionally, they analyze help desk metrics, generate reports, and make recommendations for improvement. Excellent communication skills, problem-solving abilities, and technical knowledge are essential for this role.
Skills: Help Desk, Team Leader, Technical Support, Customer Service, Troubleshooting, Communication Skills
Job industry: Information technology
Job industry: Information technology
How much does Help Desk Team Leader make?
Salary details
How much does Help Desk Team Leader make?Estimated Yearly Salary: 148,767 ZAR
Estimated Monthly Salary: 12,397 ZAR
Estimated Weekly Salary: 2,861 ZAR per week
Estimated Hourly Salary: 72 ZAR per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 143,360 ZAREstimated Monthly Salary: 11,947 ZAR
Estimated Weekly Salary: 2,757 ZAR per week
Estimated Hourly Salary: 69 ZAR per hour
Last revision of data: 2024-01-03Help Desk Team Leader estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 7,425 USD
Estimated Monthly Salary: 619 USD
Estimated Weekly Salary: 143 USD per week
Estimated Hourly Salary: 4 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
Please type in your occupation and select desired country to see latest trends in salaries.
Country:
Salary comparison to National average
South Africa is a diverse and vibrant country located at the southernmost tip of the African continent. It has a population of approximately 59 million people and covers an area of around 1.2 million square kilometers. The country is known for its rich cultural heritage, stunning landscapes, and abundant wildlife.
Estimated national average yearly salary is 126,956 ZAR (6,780 USD). Value indicated is pre-tax. Below graph shows estimated Help Desk Team Leader job salary compared to average salary in South Africa.
Comparison shows that a person working as Help Desk Team Leader in South Africa earns on average:
1.17 times the average salary (or 117% of average salary).
Estimated national average yearly salary is 126,956 ZAR (6,780 USD). Value indicated is pre-tax. Below graph shows estimated Help Desk Team Leader job salary compared to average salary in South Africa.
Comparison shows that a person working as Help Desk Team Leader in South Africa earns on average:
1.17 times the average salary (or 117% of average salary).
Is Help Desk Team Leader a well paid job?
Yes, our data show that Help Desk Team Leader is an averagely well paid job that still allows for some yearly savings. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Help Desk Team Leader?
High salary for Help Desk Team Leader would be somewhere between 163,644 ZAR and 215,712 ZAR. However this is an estimation based on Gaussian Distribution.How much can you save working as Help Desk Team Leader in South Africa?
Living in South Africa the approximate monthly expenses are: 271 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 148,767 ZAR
Estimated Monthly Salary: 12,397 ZAR
Estimated Weekly Salary: 2,861 ZAR per week
Estimated Hourly Salary: 72 ZAR per hour
By working as Help Desk Team Leader a person can save up to 348 USD per month or 4,171 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in South Africa, see costs of living in South Africa.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Namibia, Botswana, Zimbabwe, Mozambique, Eswatini, Lesotho. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Help Desk Team Leader
Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in South Africa
(1,412,867 ZAR per year, pre-tax.)
2. Cardiologist
(1,176,011 ZAR per year, pre-tax.)
(1,138,908 ZAR per year, pre-tax.)
(1,102,268 ZAR per year, pre-tax.)
5. Neurosurgeon
(1,100,784 ZAR per year, pre-tax.)
(1,077,960 ZAR per year, pre-tax.)
(1,073,792 ZAR per year, pre-tax.)
(1,073,439 ZAR per year, pre-tax.)
9. Oncologist
(1,071,922 ZAR per year, pre-tax.)
10. Urologist
(1,071,632 ZAR per year, pre-tax.)
Data as of 2025Random salary:
Warehouse distribution supervisor (145,350 ZAR per year, pre-tax.)
Materials manager (199,540 ZAR per year, pre-tax.)
Safety officer (112,043 ZAR per year, pre-tax.)
Employee services manager (152,240 ZAR per year, pre-tax.)
Tax accounting manager (221,426 ZAR per year, pre-tax.)
Feedback about these results
Please provide feedback by clicking buttons below if you find any of our salaries erroneous.
Link to this graph - use the following code to display the salary graph on your page:
<a href='https://optisalary.com/salary?country=south-africa&job=help-desk-team-leader'><img src='https://optisalary.com/wp-content/graphs/salary/help-desk-team-leader-salary-in-south-africa-2025.jpg' alt='help desk team leader salary in south africa 2025' title='help desk team leader salary in south africa 2025' /></a>
Please note:The salary data presented here are meant for reference purposes solely.
Salary details presented on optisalary.com are meant for informational purposes only. Our data comes from multiple inputs and may not necessarily be accurate. Users should verify salary information through other means before making employment commitments. The figures shown here may fluctuate due to factors such as company policies, experience levels, and demand shifts. We do not warrant that the data provided is flawless. By accessing optisalary.com, you accept that salary information is offered 'as is' and without assurances.
optisalary.com compiles salary data for educational purposes only. While we strive to deliver correct estimates, we do not warrant their absolute reliability. Users are strongly encouraged to consult other sources before making financial plans. Salary amounts fluctuate based on several factors, such as location, job role, and individual qualifications. We make no guarantees as to the validity of the listed information. Your use of this site indicates agreement of this disclaimer.