Home > Salary > South Africa > Help Desk Assistant
A Help Desk Assistant is responsible for providing technical support and assistance to end-users regarding computer systems, software, hardware, and network-related issues. They assist customers via phone, email, or in-person, troubleshooting problems, diagnosing errors, and resolving technical issues. Help Desk Assistants also document customer inquiries and resolutions, maintain records, and escalate complex problems to appropriate teams if necessary. They may also provide basic training to users on software applications and systems.
Estimated Yearly Salary: 94,924 ZAR
Estimated Monthly Salary: 7,910 ZAR
Estimated Weekly Salary: 1,825 ZAR per week
Estimated Hourly Salary: 46 ZAR per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 7,637 ZAR
Estimated Weekly Salary: 1,762 ZAR per week
Estimated Hourly Salary: 44 ZAR per hour
Last revision of data: 2024-01-08
Estimated Yearly Salary: 4,730 USD
Estimated Monthly Salary: 394 USD
Estimated Weekly Salary: 91 USD per week
Estimated Hourly Salary: 2 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 94,924 ZAR
Estimated Monthly Salary: 7,910 ZAR
Estimated Weekly Salary: 1,825 ZAR per week
Estimated Hourly Salary: 46 ZAR per hour
By working as Help Desk Assistant a person can save up to 123 USD per month or 1,476 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in South Africa, see costs of living in South Africa.
Estimated Yearly Salary for Help Desk Assistant
Last revision of data: 2025-01-04
Data as of 2025
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Help Desk Assistant salary in South Africa
Average Yearly Salary of Help Desk Assistant in South Africa is approximately 94,924 ZAR (4,730 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Help Desk Assistant do?
A Help Desk Assistant is responsible for providing technical support and assistance to end-users regarding computer systems, software, hardware, and network-related issues. They assist customers via phone, email, or in-person, troubleshooting problems, diagnosing errors, and resolving technical issues. Help Desk Assistants also document customer inquiries and resolutions, maintain records, and escalate complex problems to appropriate teams if necessary. They may also provide basic training to users on software applications and systems.
Skills: Help Desk Assistant, Technical Support, Troubleshooting, Customer Service, Computer Systems, Software Support.
Job industry: Customer service
Job industry: Customer service
How much does Help Desk Assistant make?
Salary details
How much does Help Desk Assistant make?Estimated Yearly Salary: 94,924 ZAR
Estimated Monthly Salary: 7,910 ZAR
Estimated Weekly Salary: 1,825 ZAR per week
Estimated Hourly Salary: 46 ZAR per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 91,640 ZAREstimated Monthly Salary: 7,637 ZAR
Estimated Weekly Salary: 1,762 ZAR per week
Estimated Hourly Salary: 44 ZAR per hour
Last revision of data: 2024-01-08Help Desk Assistant estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 4,730 USD
Estimated Monthly Salary: 394 USD
Estimated Weekly Salary: 91 USD per week
Estimated Hourly Salary: 2 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
South Africa is a diverse and vibrant country located at the southernmost tip of the African continent. It has a population of approximately 59 million people and covers an area of around 1.2 million square kilometers. The country is known for its rich cultural heritage, stunning landscapes, and abundant wildlife.
Estimated national average yearly salary is 126,956 ZAR (6,780 USD). Value indicated is pre-tax. Below graph shows estimated Help Desk Assistant job salary compared to average salary in South Africa.
Comparison shows that a person working as Help Desk Assistant in South Africa earns on average:
0.75 times the average salary (or 75% of average salary).
Estimated national average yearly salary is 126,956 ZAR (6,780 USD). Value indicated is pre-tax. Below graph shows estimated Help Desk Assistant job salary compared to average salary in South Africa.
Comparison shows that a person working as Help Desk Assistant in South Africa earns on average:
0.75 times the average salary (or 75% of average salary).
Is Help Desk Assistant a well paid job?
No, our data shows that Help Desk Assistant is typically not a well-paid job. The salary varies based on experience. Meaning that even though Help Desk Assistant might be a low paying job, with experience the salary might increase to satisfactory levels.What is considered a high salary for Help Desk Assistant?
High salary for Help Desk Assistant would be somewhere between 104,416 ZAR and 137,640 ZAR. However this is an estimation based on Gaussian Distribution.How much can you save working as Help Desk Assistant in South Africa?
Living in South Africa the approximate monthly expenses are: 271 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 94,924 ZAR
Estimated Monthly Salary: 7,910 ZAR
Estimated Weekly Salary: 1,825 ZAR per week
Estimated Hourly Salary: 46 ZAR per hour
By working as Help Desk Assistant a person can save up to 123 USD per month or 1,476 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in South Africa, see costs of living in South Africa.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Namibia, Botswana, Zimbabwe, Mozambique, Eswatini, Lesotho. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Help Desk Assistant
Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in South Africa
(1,412,867 ZAR per year, pre-tax.)
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(1,077,960 ZAR per year, pre-tax.)
(1,073,792 ZAR per year, pre-tax.)
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9. Oncologist
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10. Urologist
(1,071,632 ZAR per year, pre-tax.)
Data as of 2025Random salary:
Aviation maintenance technician (145,519 ZAR per year, pre-tax.)
Records analyst (69,557 ZAR per year, pre-tax.)
Master control engineer (450,800 ZAR per year, pre-tax.)
Dog kennel owner (106,639 ZAR per year, pre-tax.)
Senior vice president (svp), consumer lending (333,175 ZAR per year, pre-tax.)
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