Home > Salary > South Africa > Help Desk Analyst
A help desk analyst is responsible for providing technical support and assistance to end-users regarding computer hardware, software, and network-related issues. They troubleshoot problems, diagnose and resolve technical issues, and guide users through step-by-step solutions. Help desk analysts also document and track all customer interactions and resolutions in a ticketing system, ensuring accurate and timely information is available for future reference.
Estimated Yearly Salary: 105,187 ZAR
Estimated Monthly Salary: 8,766 ZAR
Estimated Weekly Salary: 2,023 ZAR per week
Estimated Hourly Salary: 51 ZAR per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 8,498 ZAR
Estimated Weekly Salary: 1,961 ZAR per week
Estimated Hourly Salary: 49 ZAR per hour
Last revision of data: 2024-01-06
Estimated Yearly Salary: 5,285 USD
Estimated Monthly Salary: 440 USD
Estimated Weekly Salary: 102 USD per week
Estimated Hourly Salary: 3 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 105,187 ZAR
Estimated Monthly Salary: 8,766 ZAR
Estimated Weekly Salary: 2,023 ZAR per week
Estimated Hourly Salary: 51 ZAR per hour
By working as Help Desk Analyst a person can save up to 169 USD per month or 2,031 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in South Africa, see costs of living in South Africa.
Estimated Yearly Salary for Help Desk Analyst
Last revision of data: 2025-01-04
Data as of 2025
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Help Desk Analyst salary in South Africa
Average Yearly Salary of Help Desk Analyst in South Africa is approximately 105,187 ZAR (5,285 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Help Desk Analyst do?
A help desk analyst is responsible for providing technical support and assistance to end-users regarding computer hardware, software, and network-related issues. They troubleshoot problems, diagnose and resolve technical issues, and guide users through step-by-step solutions. Help desk analysts also document and track all customer interactions and resolutions in a ticketing system, ensuring accurate and timely information is available for future reference.
Skills: Help Desk Analyst, Technical Support, Troubleshooting, Customer Service, Ticketing System, Computer Hardware, Software Support
Job industry: Information technology
Job industry: Information technology
How much does Help Desk Analyst make?
Salary details
How much does Help Desk Analyst make?Estimated Yearly Salary: 105,187 ZAR
Estimated Monthly Salary: 8,766 ZAR
Estimated Weekly Salary: 2,023 ZAR per week
Estimated Hourly Salary: 51 ZAR per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 101,980 ZAREstimated Monthly Salary: 8,498 ZAR
Estimated Weekly Salary: 1,961 ZAR per week
Estimated Hourly Salary: 49 ZAR per hour
Last revision of data: 2024-01-06Help Desk Analyst estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 5,285 USD
Estimated Monthly Salary: 440 USD
Estimated Weekly Salary: 102 USD per week
Estimated Hourly Salary: 3 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Salary comparison to National average
South Africa is a diverse and vibrant country located at the southernmost tip of the African continent. It has a population of approximately 59 million people and covers an area of around 1.2 million square kilometers. The country is known for its rich cultural heritage, stunning landscapes, and abundant wildlife.
Estimated national average yearly salary is 126,956 ZAR (6,780 USD). Value indicated is pre-tax. Below graph shows estimated Help Desk Analyst job salary compared to average salary in South Africa.
Comparison shows that a person working as Help Desk Analyst in South Africa earns on average:
0.83 times the average salary (or 83% of average salary).
Estimated national average yearly salary is 126,956 ZAR (6,780 USD). Value indicated is pre-tax. Below graph shows estimated Help Desk Analyst job salary compared to average salary in South Africa.
Comparison shows that a person working as Help Desk Analyst in South Africa earns on average:
0.83 times the average salary (or 83% of average salary).
Is Help Desk Analyst a well paid job?
Yes, our data show that Help Desk Analyst is an averagely well paid job that still allows for some yearly savings. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Help Desk Analyst?
High salary for Help Desk Analyst would be somewhere between 115,706 ZAR and 152,521 ZAR. However this is an estimation based on Gaussian Distribution.How much can you save working as Help Desk Analyst in South Africa?
Living in South Africa the approximate monthly expenses are: 271 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 105,187 ZAR
Estimated Monthly Salary: 8,766 ZAR
Estimated Weekly Salary: 2,023 ZAR per week
Estimated Hourly Salary: 51 ZAR per hour
By working as Help Desk Analyst a person can save up to 169 USD per month or 2,031 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in South Africa, see costs of living in South Africa.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Namibia, Botswana, Zimbabwe, Mozambique, Eswatini, Lesotho. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Help Desk Analyst
Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in South Africa
(1,412,867 ZAR per year, pre-tax.)
2. Cardiologist
(1,176,011 ZAR per year, pre-tax.)
(1,138,908 ZAR per year, pre-tax.)
(1,102,268 ZAR per year, pre-tax.)
5. Neurosurgeon
(1,100,784 ZAR per year, pre-tax.)
(1,077,960 ZAR per year, pre-tax.)
(1,073,792 ZAR per year, pre-tax.)
(1,073,439 ZAR per year, pre-tax.)
9. Oncologist
(1,071,922 ZAR per year, pre-tax.)
10. Urologist
(1,071,632 ZAR per year, pre-tax.)
Data as of 2025Random salary:
Layup worker fiberglass (69,826 ZAR per year, pre-tax.)
Cremator (69,826 ZAR per year, pre-tax.)
J2ee software developer (229,100 ZAR per year, pre-tax.)
Electrical technician (118,240 ZAR per year, pre-tax.)
Truss engineering designer (97,560 ZAR per year, pre-tax.)
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