Home > Salary > South Africa > Director Customer Service
A Director of Customer Service is responsible for overseeing and managing all aspects of the customer service department within an organization. They are in charge of ensuring that customers receive exceptional service and support, resolving any issues or complaints, and implementing strategies to improve customer satisfaction. The director sets and monitors customer service goals, develops and implements customer service policies and procedures, and trains and supervises customer service staff. They also collaborate with other departments to ensure a seamless customer experience, analyze customer feedback and data to identify areas for improvement, and implement strategies to enhance customer loyalty and retention. This role requires strong leadership and communication skills, as well as the ability to handle difficult situations and manage a team effectively.
Estimated Yearly Salary: 264,310 ZAR
Estimated Monthly Salary: 22,026 ZAR
Estimated Weekly Salary: 5,083 ZAR per week
Estimated Hourly Salary: 127 ZAR per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 21,308 ZAR
Estimated Weekly Salary: 4,917 ZAR per week
Estimated Hourly Salary: 123 ZAR per hour
Last revision of data: 2024-01-06
Estimated Yearly Salary: 13,202 USD
Estimated Monthly Salary: 1,100 USD
Estimated Weekly Salary: 254 USD per week
Estimated Hourly Salary: 6 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 264,310 ZAR
Estimated Monthly Salary: 22,026 ZAR
Estimated Weekly Salary: 5,083 ZAR per week
Estimated Hourly Salary: 127 ZAR per hour
By working as Director Customer Service a person can save up to 829 USD per month or 9,948 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in South Africa, see costs of living in South Africa.
Estimated Yearly Salary for Director Customer Service
Last revision of data: 2025-01-04
Data as of 2025
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Director Customer Service salary in South Africa
Average Yearly Salary of Director Customer Service in South Africa is approximately 264,310 ZAR (13,202 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Director Customer Service do?
A Director of Customer Service is responsible for overseeing and managing all aspects of the customer service department within an organization. They are in charge of ensuring that customers receive exceptional service and support, resolving any issues or complaints, and implementing strategies to improve customer satisfaction. The director sets and monitors customer service goals, develops and implements customer service policies and procedures, and trains and supervises customer service staff. They also collaborate with other departments to ensure a seamless customer experience, analyze customer feedback and data to identify areas for improvement, and implement strategies to enhance customer loyalty and retention. This role requires strong leadership and communication skills, as well as the ability to handle difficult situations and manage a team effectively.
Skills: Director, Customer Service, Leadership, Communication, Problem-solving, Customer Satisfaction
Job industry: Service
Job industry: Service
How much does Director Customer Service make?
Salary details
How much does Director Customer Service make?Estimated Yearly Salary: 264,310 ZAR
Estimated Monthly Salary: 22,026 ZAR
Estimated Weekly Salary: 5,083 ZAR per week
Estimated Hourly Salary: 127 ZAR per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 255,700 ZAREstimated Monthly Salary: 21,308 ZAR
Estimated Weekly Salary: 4,917 ZAR per week
Estimated Hourly Salary: 123 ZAR per hour
Last revision of data: 2024-01-06Director Customer Service estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 13,202 USD
Estimated Monthly Salary: 1,100 USD
Estimated Weekly Salary: 254 USD per week
Estimated Hourly Salary: 6 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
South Africa is a diverse and vibrant country located at the southernmost tip of the African continent. It has a population of approximately 59 million people and covers an area of around 1.2 million square kilometers. The country is known for its rich cultural heritage, stunning landscapes, and abundant wildlife.
Estimated national average yearly salary is 126,956 ZAR (6,780 USD). Value indicated is pre-tax. Below graph shows estimated Director Customer Service job salary compared to average salary in South Africa.
Comparison shows that a person working as Director Customer Service in South Africa earns on average:
2.08 times the average salary (or 208% of average salary).
Estimated national average yearly salary is 126,956 ZAR (6,780 USD). Value indicated is pre-tax. Below graph shows estimated Director Customer Service job salary compared to average salary in South Africa.
Comparison shows that a person working as Director Customer Service in South Africa earns on average:
2.08 times the average salary (or 208% of average salary).
Is Director Customer Service a well paid job?
Yes, our data show that Director Customer Service is a very well paid job. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Director Customer Service?
High salary for Director Customer Service would be somewhere between 290,741 ZAR and 383,250 ZAR. However this is an estimation based on Gaussian Distribution.How much can you save working as Director Customer Service in South Africa?
Living in South Africa the approximate monthly expenses are: 271 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 264,310 ZAR
Estimated Monthly Salary: 22,026 ZAR
Estimated Weekly Salary: 5,083 ZAR per week
Estimated Hourly Salary: 127 ZAR per hour
By working as Director Customer Service a person can save up to 829 USD per month or 9,948 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in South Africa, see costs of living in South Africa.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Namibia, Botswana, Zimbabwe, Mozambique, Eswatini, Lesotho. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Director Customer Service
Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in South Africa
(1,412,867 ZAR per year, pre-tax.)
2. Cardiologist
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(1,077,960 ZAR per year, pre-tax.)
(1,073,792 ZAR per year, pre-tax.)
(1,073,439 ZAR per year, pre-tax.)
9. Oncologist
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10. Urologist
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Data as of 2025Random salary:
Facilities architect (191,581 ZAR per year, pre-tax.)
Ipt engineer (217,485 ZAR per year, pre-tax.)
Web services director (215,800 ZAR per year, pre-tax.)
Office manager law firm (124,409 ZAR per year, pre-tax.)
Construction engineering supervisor (175,880 ZAR per year, pre-tax.)
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