Home > Salary > South Africa > Customer Success Manager
A Customer Success Manager (CSM) is responsible for ensuring the success and satisfaction of customers throughout their journey with a company. They work closely with customers, understanding their needs and goals, and providing guidance and support to help them achieve maximum value from the company's products or services. CSMs act as a liaison between customers and internal teams, advocating for customer needs and coordinating efforts to address any issues or concerns. They proactively engage with customers, conducting regular check-ins, providing product training, and offering strategic advice to optimize their experience. CSMs also play a crucial role in customer retention and expansion by identifying upselling or cross-selling opportunities. Overall, CSMs are focused on building strong relationships with customers, driving adoption and usage, and ultimately ensuring their long-term success.
Estimated Yearly Salary: 202,646 ZAR
Estimated Monthly Salary: 16,887 ZAR
Estimated Weekly Salary: 3,897 ZAR per week
Estimated Hourly Salary: 97 ZAR per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 16,258 ZAR
Estimated Weekly Salary: 3,752 ZAR per week
Estimated Hourly Salary: 94 ZAR per hour
Last revision of data: 2024-01-03
Estimated Yearly Salary: 10,110 USD
Estimated Monthly Salary: 843 USD
Estimated Weekly Salary: 194 USD per week
Estimated Hourly Salary: 5 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 202,646 ZAR
Estimated Monthly Salary: 16,887 ZAR
Estimated Weekly Salary: 3,897 ZAR per week
Estimated Hourly Salary: 97 ZAR per hour
By working as Customer Success Manager a person can save up to 571 USD per month or 6,856 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in South Africa, see costs of living in South Africa.
Estimated Yearly Salary for Customer Success Manager
Last revision of data: 2025-01-04
Data as of 2025
Random salary:
Water analyst (114,428 ZAR per year, pre-tax.)
Sql database developer (201,057 ZAR per year, pre-tax.)
Barista (44,871 ZAR per year, pre-tax.)
Finance supervisor (148,081 ZAR per year, pre-tax.)
Senior manager accountant auditor (328,120 ZAR per year, pre-tax.)
Customer Success Manager salary in South Africa
Average Yearly Salary of Customer Success Manager in South Africa is approximately 202,646 ZAR (10,110 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Customer Success Manager do?
A Customer Success Manager (CSM) is responsible for ensuring the success and satisfaction of customers throughout their journey with a company. They work closely with customers, understanding their needs and goals, and providing guidance and support to help them achieve maximum value from the company's products or services. CSMs act as a liaison between customers and internal teams, advocating for customer needs and coordinating efforts to address any issues or concerns. They proactively engage with customers, conducting regular check-ins, providing product training, and offering strategic advice to optimize their experience. CSMs also play a crucial role in customer retention and expansion by identifying upselling or cross-selling opportunities. Overall, CSMs are focused on building strong relationships with customers, driving adoption and usage, and ultimately ensuring their long-term success.Skills: Customer Success, Relationship Management, Customer Satisfaction, Account Management, Customer Support, Upselling/Cross-selling
Job industry: Software development
Job industry: Software development
How much does Customer Success Manager make?
Salary details
How much does Customer Success Manager make?Estimated Yearly Salary: 202,646 ZAR
Estimated Monthly Salary: 16,887 ZAR
Estimated Weekly Salary: 3,897 ZAR per week
Estimated Hourly Salary: 97 ZAR per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 195,100 ZAREstimated Monthly Salary: 16,258 ZAR
Estimated Weekly Salary: 3,752 ZAR per week
Estimated Hourly Salary: 94 ZAR per hour
Last revision of data: 2024-01-03Customer Success Manager estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 10,110 USD
Estimated Monthly Salary: 843 USD
Estimated Weekly Salary: 194 USD per week
Estimated Hourly Salary: 5 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
Please type in your occupation and select desired country to see latest trends in salaries.
Country:
Salary comparison to National average
South Africa is a diverse and vibrant country located at the southernmost tip of the African continent. It has a population of approximately 59 million people and covers an area of around 1.2 million square kilometers. The country is known for its rich cultural heritage, stunning landscapes, and abundant wildlife.
Estimated national average yearly salary is 126,956 ZAR (6,780 USD). Value indicated is pre-tax. Below graph shows estimated Customer Success Manager job salary compared to average salary in South Africa.
Comparison shows that a person working as Customer Success Manager in South Africa earns on average:
1.6 times the average salary (or 160% of average salary).
Estimated national average yearly salary is 126,956 ZAR (6,780 USD). Value indicated is pre-tax. Below graph shows estimated Customer Success Manager job salary compared to average salary in South Africa.
Comparison shows that a person working as Customer Success Manager in South Africa earns on average:
1.6 times the average salary (or 160% of average salary).
Is Customer Success Manager a well paid job?
Yes, our data shows that Customer Success Manager is a well paid job. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Customer Success Manager?
High salary for Customer Success Manager would be somewhere between 222,911 ZAR and 293,837 ZAR. However this is an estimation based on Gaussian Distribution.How much can you save working as Customer Success Manager in South Africa?
Living in South Africa the approximate monthly expenses are: 271 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 202,646 ZAR
Estimated Monthly Salary: 16,887 ZAR
Estimated Weekly Salary: 3,897 ZAR per week
Estimated Hourly Salary: 97 ZAR per hour
By working as Customer Success Manager a person can save up to 571 USD per month or 6,856 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in South Africa, see costs of living in South Africa.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Namibia, Botswana, Zimbabwe, Mozambique, Eswatini, Lesotho. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Customer Success Manager
Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in South Africa
(1,412,867 ZAR per year, pre-tax.)
2. Cardiologist
(1,176,011 ZAR per year, pre-tax.)
(1,138,908 ZAR per year, pre-tax.)
(1,102,268 ZAR per year, pre-tax.)
5. Neurosurgeon
(1,100,784 ZAR per year, pre-tax.)
(1,077,960 ZAR per year, pre-tax.)
(1,073,792 ZAR per year, pre-tax.)
(1,073,439 ZAR per year, pre-tax.)
9. Oncologist
(1,071,922 ZAR per year, pre-tax.)
10. Urologist
(1,071,632 ZAR per year, pre-tax.)
Data as of 2025Random salary:
Water analyst (114,428 ZAR per year, pre-tax.)
Sql database developer (201,057 ZAR per year, pre-tax.)
Barista (44,871 ZAR per year, pre-tax.)
Finance supervisor (148,081 ZAR per year, pre-tax.)
Senior manager accountant auditor (328,120 ZAR per year, pre-tax.)
Feedback about these results
Please provide feedback by clicking buttons below if you find any of our salaries erroneous.
Link to this graph - use the following code to display the salary graph on your page:
<a href='https://optisalary.com/salary?country=south-africa&job=customer-success-manager'><img src='https://optisalary.com/wp-content/graphs/salary/customer-success-manager-salary-in-south-africa-2025.jpg' alt='customer success manager salary in south africa 2025' title='customer success manager salary in south africa 2025' /></a>
Please note:The salary data presented here are intended for informational purposes only.
All salary data on this website are for informational purposes exclusively. We compile data from numerous reliable databases, yet cannot ensure complete accuracy. Before making career decisions, visitors should cross-check with external authoritative sources. Salaries fluctuate due to several influences, including negotiation skills, industry demand, and experience levels. We deny any responsibility for misrepresentations in the salary estimates provided here. Your engagement with this website indicates agreement of this policy.
Salary information displayed on this site is for reference only. Our figures come from various inputs, but we cannot guarantee absolute correctness. Users must always double-check salary details with official platforms before making financial commitments. Salaries fluctuate due to individual experience, market demand, and employer policies. We cannot offer any assurances about the validity of the provided salary data. By continuing to use this site, you acknowledge these limitations.