Home > Salary > South Africa > Customer Service Scheduling Analyst Call Center
A customer service scheduling analyst in a call center is responsible for managing and optimizing the scheduling of customer service representatives. They analyze call volumes, patterns, and trends to create efficient schedules that ensure adequate staffing levels. This involves forecasting call volumes, monitoring real-time call data, and adjusting schedules as needed to meet service level agreements. The analyst also collaborates with other departments to gather information on upcoming events or promotions that may impact call volumes. They use workforce management software to generate reports and track key performance indicators such as average handle time, service level, and occupancy rate. Additionally, the analyst provides recommendations for process improvements and helps implement changes to enhance overall efficiency and customer satisfaction.
Estimated Yearly Salary: 67,326 ZAR
Estimated Monthly Salary: 5,611 ZAR
Estimated Weekly Salary: 1,295 ZAR per week
Estimated Hourly Salary: 32 ZAR per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 5,420 ZAR
Estimated Weekly Salary: 1,251 ZAR per week
Estimated Hourly Salary: 31 ZAR per hour
Last revision of data: 2024-01-07
Estimated Yearly Salary: 3,376 USD
Estimated Monthly Salary: 281 USD
Estimated Weekly Salary: 65 USD per week
Estimated Hourly Salary: 2 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 67,326 ZAR
Estimated Monthly Salary: 5,611 ZAR
Estimated Weekly Salary: 1,295 ZAR per week
Estimated Hourly Salary: 32 ZAR per hour
By working as Customer Service Scheduling Analyst Call Center a person can save up to 10 USD per month or 122 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in South Africa, see costs of living in South Africa.
Estimated Yearly Salary for Customer Service Scheduling Analyst Call Center
Last revision of data: 2025-01-04
Data as of 2025
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Customer Service Scheduling Analyst Call Center salary in South Africa
Average Yearly Salary of Customer Service Scheduling Analyst Call Center in South Africa is approximately 67,326 ZAR (3,376 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Customer Service Scheduling Analyst Call Center do?
A customer service scheduling analyst in a call center is responsible for managing and optimizing the scheduling of customer service representatives. They analyze call volumes, patterns, and trends to create efficient schedules that ensure adequate staffing levels. This involves forecasting call volumes, monitoring real-time call data, and adjusting schedules as needed to meet service level agreements. The analyst also collaborates with other departments to gather information on upcoming events or promotions that may impact call volumes. They use workforce management software to generate reports and track key performance indicators such as average handle time, service level, and occupancy rate. Additionally, the analyst provides recommendations for process improvements and helps implement changes to enhance overall efficiency and customer satisfaction.
Skills: customer service, scheduling analyst, call center, workforce management, service level agreements, efficiency improvement.
Job industry: Customer service
Job industry: Customer service
How much does Customer Service Scheduling Analyst Call Center make?
Salary details
How much does Customer Service Scheduling Analyst Call Center make?Estimated Yearly Salary: 67,326 ZAR
Estimated Monthly Salary: 5,611 ZAR
Estimated Weekly Salary: 1,295 ZAR per week
Estimated Hourly Salary: 32 ZAR per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 65,040 ZAREstimated Monthly Salary: 5,420 ZAR
Estimated Weekly Salary: 1,251 ZAR per week
Estimated Hourly Salary: 31 ZAR per hour
Last revision of data: 2024-01-07Customer Service Scheduling Analyst Call Center estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 3,376 USD
Estimated Monthly Salary: 281 USD
Estimated Weekly Salary: 65 USD per week
Estimated Hourly Salary: 2 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
South Africa is a diverse and vibrant country located at the southernmost tip of the African continent. It has a population of approximately 59 million people and covers an area of around 1.2 million square kilometers. The country is known for its rich cultural heritage, stunning landscapes, and abundant wildlife.
Estimated national average yearly salary is 126,956 ZAR (6,780 USD). Value indicated is pre-tax. Below graph shows estimated Customer Service Scheduling Analyst Call Center job salary compared to average salary in South Africa.
Comparison shows that a person working as Customer Service Scheduling Analyst Call Center in South Africa earns on average:
0.53 times the average salary (or 53% of average salary).
Estimated national average yearly salary is 126,956 ZAR (6,780 USD). Value indicated is pre-tax. Below graph shows estimated Customer Service Scheduling Analyst Call Center job salary compared to average salary in South Africa.
Comparison shows that a person working as Customer Service Scheduling Analyst Call Center in South Africa earns on average:
0.53 times the average salary (or 53% of average salary).
Is Customer Service Scheduling Analyst Call Center a well paid job?
No, our data shows that Customer Service Scheduling Analyst Call Center is typically not a well-paid job. The salary varies based on experience. Meaning that even though Customer Service Scheduling Analyst Call Center might be a low paying job, with experience the salary might increase to satisfactory levels.What is considered a high salary for Customer Service Scheduling Analyst Call Center?
High salary for Customer Service Scheduling Analyst Call Center would be somewhere between 74,059 ZAR and 97,623 ZAR. However this is an estimation based on Gaussian Distribution.How much can you save working as Customer Service Scheduling Analyst Call Center in South Africa?
Living in South Africa the approximate monthly expenses are: 271 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 67,326 ZAR
Estimated Monthly Salary: 5,611 ZAR
Estimated Weekly Salary: 1,295 ZAR per week
Estimated Hourly Salary: 32 ZAR per hour
By working as Customer Service Scheduling Analyst Call Center a person can save up to 10 USD per month or 122 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in South Africa, see costs of living in South Africa.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Namibia, Botswana, Zimbabwe, Mozambique, Eswatini, Lesotho. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Customer Service Scheduling Analyst Call Center
Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in South Africa
(1,412,867 ZAR per year, pre-tax.)
2. Cardiologist
(1,176,011 ZAR per year, pre-tax.)
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5. Neurosurgeon
(1,100,784 ZAR per year, pre-tax.)
(1,077,960 ZAR per year, pre-tax.)
(1,073,792 ZAR per year, pre-tax.)
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9. Oncologist
(1,071,922 ZAR per year, pre-tax.)
10. Urologist
(1,071,632 ZAR per year, pre-tax.)
Data as of 2025Random salary:
Research intern (88,965 ZAR per year, pre-tax.)
Tree trimmer pruner (91,640 ZAR per year, pre-tax.)
Aircraft painter (118,240 ZAR per year, pre-tax.)
Clerk traffic (94,600 ZAR per year, pre-tax.)
Back office clerk (73,627 ZAR per year, pre-tax.)
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