Home > Salary > South Africa > Customer Service Representative
A customer service representative is an individual responsible for providing assistance and support to customers regarding product inquiries, complaints, and general concerns. They act as the primary point of contact between the company and its customers, ensuring that all queries are addressed promptly and effectively. Customer service representatives communicate through various channels such as telephone, email, and live chat, maintaining a professional and courteous demeanor at all times. They strive to resolve customer issues in a satisfactory manner, escalating complex problems to higher levels if necessary. Additionally, they maintain accurate records of customer interactions and transactions, updating customer information as required.
Estimated Yearly Salary: 95,032 ZAR
Estimated Monthly Salary: 7,919 ZAR
Estimated Weekly Salary: 1,828 ZAR per week
Estimated Hourly Salary: 46 ZAR per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 7,637 ZAR
Estimated Weekly Salary: 1,762 ZAR per week
Estimated Hourly Salary: 44 ZAR per hour
Last revision of data: 2024-01-09
Estimated Yearly Salary: 4,726 USD
Estimated Monthly Salary: 394 USD
Estimated Weekly Salary: 91 USD per week
Estimated Hourly Salary: 2 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
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Estimated Yearly Salary: 95,032 ZAR
Estimated Monthly Salary: 7,919 ZAR
Estimated Weekly Salary: 1,828 ZAR per week
Estimated Hourly Salary: 46 ZAR per hour
By working as Customer Service Representative a person can save up to 123 USD per month or 1,472 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in South Africa, see costs of living in South Africa.
Estimated Yearly Salary for Customer Service Representative
Last revision of data: 2025-01-04
Data as of 2025
Random salary:
Medical records secretary (75,380 ZAR per year, pre-tax.)
Obgyn hospitalist (570,026 ZAR per year, pre-tax.)
Insurance claims consultant (217,280 ZAR per year, pre-tax.)
Labor relations coordinator (157,049 ZAR per year, pre-tax.)
Account service representative (78,720 ZAR per year, pre-tax.)
Customer Service Representative salary in South Africa
Average Yearly Salary of Customer Service Representative in South Africa is approximately 95,032 ZAR (4,726 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Customer Service Representative do?
A customer service representative is an individual responsible for providing assistance and support to customers regarding product inquiries, complaints, and general concerns. They act as the primary point of contact between the company and its customers, ensuring that all queries are addressed promptly and effectively. Customer service representatives communicate through various channels such as telephone, email, and live chat, maintaining a professional and courteous demeanor at all times. They strive to resolve customer issues in a satisfactory manner, escalating complex problems to higher levels if necessary. Additionally, they maintain accurate records of customer interactions and transactions, updating customer information as required.Skills: customer service, problem-solving, communication skills, multitasking, conflict resolution, attention to detail
Job industry: Customer service
Job industry: Customer service
How much does Customer Service Representative make?
Salary details
How much does Customer Service Representative make?Estimated Yearly Salary: 95,032 ZAR
Estimated Monthly Salary: 7,919 ZAR
Estimated Weekly Salary: 1,828 ZAR per week
Estimated Hourly Salary: 46 ZAR per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 91,640 ZAREstimated Monthly Salary: 7,637 ZAR
Estimated Weekly Salary: 1,762 ZAR per week
Estimated Hourly Salary: 44 ZAR per hour
Last revision of data: 2024-01-09Customer Service Representative estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 4,726 USD
Estimated Monthly Salary: 394 USD
Estimated Weekly Salary: 91 USD per week
Estimated Hourly Salary: 2 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
South Africa is a diverse and vibrant country located at the southernmost tip of the African continent. It has a population of approximately 59 million people and covers an area of around 1.2 million square kilometers. The country is known for its rich cultural heritage, stunning landscapes, and abundant wildlife.
Estimated national average yearly salary is 126,956 ZAR (6,780 USD). Value indicated is pre-tax. Below graph shows estimated Customer Service Representative job salary compared to average salary in South Africa.
Comparison shows that a person working as Customer Service Representative in South Africa earns on average:
0.75 times the average salary (or 75% of average salary).
Estimated national average yearly salary is 126,956 ZAR (6,780 USD). Value indicated is pre-tax. Below graph shows estimated Customer Service Representative job salary compared to average salary in South Africa.
Comparison shows that a person working as Customer Service Representative in South Africa earns on average:
0.75 times the average salary (or 75% of average salary).
Is Customer Service Representative a well paid job?
No, our data shows that Customer Service Representative is typically not a well-paid job. The salary varies based on experience. Meaning that even though Customer Service Representative might be a low paying job, with experience the salary might increase to satisfactory levels.What is considered a high salary for Customer Service Representative?
High salary for Customer Service Representative would be somewhere between 104,535 ZAR and 137,796 ZAR. However this is an estimation based on Gaussian Distribution.How much can you save working as Customer Service Representative in South Africa?
Living in South Africa the approximate monthly expenses are: 271 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 95,032 ZAR
Estimated Monthly Salary: 7,919 ZAR
Estimated Weekly Salary: 1,828 ZAR per week
Estimated Hourly Salary: 46 ZAR per hour
By working as Customer Service Representative a person can save up to 123 USD per month or 1,472 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in South Africa, see costs of living in South Africa.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Namibia, Botswana, Zimbabwe, Mozambique, Eswatini, Lesotho. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Customer Service Representative
Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in South Africa
(1,412,867 ZAR per year, pre-tax.)
2. Cardiologist
(1,176,011 ZAR per year, pre-tax.)
(1,138,908 ZAR per year, pre-tax.)
(1,102,268 ZAR per year, pre-tax.)
5. Neurosurgeon
(1,100,784 ZAR per year, pre-tax.)
(1,077,960 ZAR per year, pre-tax.)
(1,073,792 ZAR per year, pre-tax.)
(1,073,439 ZAR per year, pre-tax.)
9. Oncologist
(1,071,922 ZAR per year, pre-tax.)
10. Urologist
(1,071,632 ZAR per year, pre-tax.)
Data as of 2025Random salary:
Medical records secretary (75,380 ZAR per year, pre-tax.)
Obgyn hospitalist (570,026 ZAR per year, pre-tax.)
Insurance claims consultant (217,280 ZAR per year, pre-tax.)
Labor relations coordinator (157,049 ZAR per year, pre-tax.)
Account service representative (78,720 ZAR per year, pre-tax.)
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