Home > Salary > South Africa > Call Center Team Lead
A call center team lead is responsible for supervising a team of customer service representatives in a call center environment. They play a crucial role in ensuring smooth operations, maintaining high-quality customer interactions, and meeting performance targets. The team lead provides guidance and support to the team, monitors call quality, conducts performance evaluations, and identifies areas for improvement. They handle escalated customer issues, resolve conflicts, and make decisions to enhance customer satisfaction. Additionally, they collaborate with other departments to address customer concerns and provide regular reports on team performance to management.
Estimated Yearly Salary: 100,862 ZAR
Estimated Monthly Salary: 8,405 ZAR
Estimated Weekly Salary: 1,940 ZAR per week
Estimated Hourly Salary: 48 ZAR per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 8,130 ZAR
Estimated Weekly Salary: 1,876 ZAR per week
Estimated Hourly Salary: 47 ZAR per hour
Last revision of data: 2024-01-07
Estimated Yearly Salary: 5,042 USD
Estimated Monthly Salary: 420 USD
Estimated Weekly Salary: 97 USD per week
Estimated Hourly Salary: 2 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 100,862 ZAR
Estimated Monthly Salary: 8,405 ZAR
Estimated Weekly Salary: 1,940 ZAR per week
Estimated Hourly Salary: 48 ZAR per hour
By working as Call Center Team Lead a person can save up to 149 USD per month or 1,788 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in South Africa, see costs of living in South Africa.
Estimated Yearly Salary for Call Center Team Lead
Last revision of data: 2025-01-04
Data as of 2025
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Call Center Team Lead salary in South Africa
Average Yearly Salary of Call Center Team Lead in South Africa is approximately 100,862 ZAR (5,042 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Call Center Team Lead do?
A call center team lead is responsible for supervising a team of customer service representatives in a call center environment. They play a crucial role in ensuring smooth operations, maintaining high-quality customer interactions, and meeting performance targets. The team lead provides guidance and support to the team, monitors call quality, conducts performance evaluations, and identifies areas for improvement. They handle escalated customer issues, resolve conflicts, and make decisions to enhance customer satisfaction. Additionally, they collaborate with other departments to address customer concerns and provide regular reports on team performance to management.
Skills: Call Center Team Lead, Customer Service, Supervision, Performance Management, Conflict Resolution, Customer Satisfaction
Job industry: Customer service
Job industry: Customer service
How much does Call Center Team Lead make?
Salary details
How much does Call Center Team Lead make?Estimated Yearly Salary: 100,862 ZAR
Estimated Monthly Salary: 8,405 ZAR
Estimated Weekly Salary: 1,940 ZAR per week
Estimated Hourly Salary: 48 ZAR per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 97,560 ZAREstimated Monthly Salary: 8,130 ZAR
Estimated Weekly Salary: 1,876 ZAR per week
Estimated Hourly Salary: 47 ZAR per hour
Last revision of data: 2024-01-07Call Center Team Lead estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 5,042 USD
Estimated Monthly Salary: 420 USD
Estimated Weekly Salary: 97 USD per week
Estimated Hourly Salary: 2 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
South Africa is a diverse and vibrant country located at the southernmost tip of the African continent. It has a population of approximately 59 million people and covers an area of around 1.2 million square kilometers. The country is known for its rich cultural heritage, stunning landscapes, and abundant wildlife.
Estimated national average yearly salary is 126,956 ZAR (6,780 USD). Value indicated is pre-tax. Below graph shows estimated Call Center Team Lead job salary compared to average salary in South Africa.
Comparison shows that a person working as Call Center Team Lead in South Africa earns on average:
0.79 times the average salary (or 79% of average salary).
Estimated national average yearly salary is 126,956 ZAR (6,780 USD). Value indicated is pre-tax. Below graph shows estimated Call Center Team Lead job salary compared to average salary in South Africa.
Comparison shows that a person working as Call Center Team Lead in South Africa earns on average:
0.79 times the average salary (or 79% of average salary).
Is Call Center Team Lead a well paid job?
No, our data shows that Call Center Team Lead is typically not a well-paid job. The salary varies based on experience. Meaning that even though Call Center Team Lead might be a low paying job, with experience the salary might increase to satisfactory levels.What is considered a high salary for Call Center Team Lead?
High salary for Call Center Team Lead would be somewhere between 110,948 ZAR and 146,250 ZAR. However this is an estimation based on Gaussian Distribution.How much can you save working as Call Center Team Lead in South Africa?
Living in South Africa the approximate monthly expenses are: 271 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 100,862 ZAR
Estimated Monthly Salary: 8,405 ZAR
Estimated Weekly Salary: 1,940 ZAR per week
Estimated Hourly Salary: 48 ZAR per hour
By working as Call Center Team Lead a person can save up to 149 USD per month or 1,788 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in South Africa, see costs of living in South Africa.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Namibia, Botswana, Zimbabwe, Mozambique, Eswatini, Lesotho. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Call Center Team Lead
Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in South Africa
(1,412,867 ZAR per year, pre-tax.)
2. Cardiologist
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(1,138,908 ZAR per year, pre-tax.)
(1,102,268 ZAR per year, pre-tax.)
5. Neurosurgeon
(1,100,784 ZAR per year, pre-tax.)
(1,077,960 ZAR per year, pre-tax.)
(1,073,792 ZAR per year, pre-tax.)
(1,073,439 ZAR per year, pre-tax.)
9. Oncologist
(1,071,922 ZAR per year, pre-tax.)
10. Urologist
(1,071,632 ZAR per year, pre-tax.)
Data as of 2025Random salary:
Hr manager (182,721 ZAR per year, pre-tax.)
Heop counselor (120,472 ZAR per year, pre-tax.)
Shipyard laborer (91,640 ZAR per year, pre-tax.)
Facility educator (159,620 ZAR per year, pre-tax.)
General contractor (161,100 ZAR per year, pre-tax.)
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