Home > Salary > Singapore > Quality Assurance Supervisor Call Centers
A Quality Assurance Supervisor in call centers is responsible for ensuring that the customer service representatives deliver high-quality service and adhere to company standards. They monitor and evaluate customer interactions, such as phone calls, chats, and emails, to assess the representatives' performance. The supervisor provides feedback and coaching to improve their communication skills, product knowledge, and adherence to policies and procedures. They also analyze data and generate reports to identify trends, areas of improvement, and training needs. Additionally, they collaborate with other departments to implement quality initiatives and maintain a culture of continuous improvement. This role requires strong analytical skills, attention to detail, excellent communication skills, and the ability to work well under pressure.
Estimated Yearly Salary: 119,861 SGD
Estimated Monthly Salary: 9,988 SGD
Estimated Weekly Salary: 2,305 SGD per week
Estimated Hourly Salary: 58 SGD per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 9,644 SGD
Estimated Weekly Salary: 2,226 SGD per week
Estimated Hourly Salary: 56 SGD per hour
Last revision of data: 2024-01-07
Estimated Yearly Salary: 60,074 USD
Estimated Monthly Salary: 5,006 USD
Estimated Weekly Salary: 1,155 USD per week
Estimated Hourly Salary: 29 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 119,861 SGD
Estimated Monthly Salary: 9,988 SGD
Estimated Weekly Salary: 2,305 SGD per week
Estimated Hourly Salary: 58 SGD per hour
By working as Quality Assurance Supervisor Call Centers a person can save up to 2,318 USD per month or 27,818 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Singapore, see costs of living in Singapore.
Estimated Yearly Salary for Quality Assurance Supervisor Call Centers
Last revision of data: 2025-01-04
Data as of 2025
Random salary:
Patient access representative (80,572 SGD per year, pre-tax.)
Food and beverage attendant (60,710 SGD per year, pre-tax.)
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Senior business continuity associate (147,834 SGD per year, pre-tax.)
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Quality Assurance Supervisor Call Centers salary in Singapore
Average Yearly Salary of Quality Assurance Supervisor Call Centers in Singapore is approximately 119,861 SGD (60,074 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Quality Assurance Supervisor Call Centers do?
A Quality Assurance Supervisor in call centers is responsible for ensuring that the customer service representatives deliver high-quality service and adhere to company standards. They monitor and evaluate customer interactions, such as phone calls, chats, and emails, to assess the representatives' performance. The supervisor provides feedback and coaching to improve their communication skills, product knowledge, and adherence to policies and procedures. They also analyze data and generate reports to identify trends, areas of improvement, and training needs. Additionally, they collaborate with other departments to implement quality initiatives and maintain a culture of continuous improvement. This role requires strong analytical skills, attention to detail, excellent communication skills, and the ability to work well under pressure.
Skills: Quality Assurance Supervisor, Call Center Supervisor, Customer Service, Performance Evaluation, Coaching and Feedback, Continuous Improvement
Job industry: Customer service
Job industry: Customer service
How much does Quality Assurance Supervisor Call Centers make?
Salary details
How much does Quality Assurance Supervisor Call Centers make?Estimated Yearly Salary: 119,861 SGD
Estimated Monthly Salary: 9,988 SGD
Estimated Weekly Salary: 2,305 SGD per week
Estimated Hourly Salary: 58 SGD per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 115,732 SGDEstimated Monthly Salary: 9,644 SGD
Estimated Weekly Salary: 2,226 SGD per week
Estimated Hourly Salary: 56 SGD per hour
Last revision of data: 2024-01-07Quality Assurance Supervisor Call Centers estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 60,074 USD
Estimated Monthly Salary: 5,006 USD
Estimated Weekly Salary: 1,155 USD per week
Estimated Hourly Salary: 29 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
Singapore is a vibrant and cosmopolitan city-state located in Southeast Asia. With a population of approximately 5.7 million people, it is one of the most densely populated countries in the world. Despite its small size, measuring only 719 square kilometers, Singapore has become a global hub for trade, finance, and tourism.
Estimated national average yearly salary is 95,377 SGD (67,200 USD). Value indicated is pre-tax. Below graph shows estimated Quality Assurance Supervisor Call Centers job salary compared to average salary in Singapore.
Comparison shows that a person working as Quality Assurance Supervisor Call Centers in Singapore earns on average:
1.26 times the average salary (or 126% of average salary).
Estimated national average yearly salary is 95,377 SGD (67,200 USD). Value indicated is pre-tax. Below graph shows estimated Quality Assurance Supervisor Call Centers job salary compared to average salary in Singapore.
Comparison shows that a person working as Quality Assurance Supervisor Call Centers in Singapore earns on average:
1.26 times the average salary (or 126% of average salary).
Is Quality Assurance Supervisor Call Centers a well paid job?
Yes, our data shows that Quality Assurance Supervisor Call Centers is a well paid job. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Quality Assurance Supervisor Call Centers?
High salary for Quality Assurance Supervisor Call Centers would be somewhere between 131,847 SGD and 173,798 SGD. However this is an estimation based on Gaussian Distribution.How much can you save working as Quality Assurance Supervisor Call Centers in Singapore?
Living in Singapore the approximate monthly expenses are: 2,688 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 119,861 SGD
Estimated Monthly Salary: 9,988 SGD
Estimated Weekly Salary: 2,305 SGD per week
Estimated Hourly Salary: 58 SGD per hour
By working as Quality Assurance Supervisor Call Centers a person can save up to 2,318 USD per month or 27,818 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Singapore, see costs of living in Singapore.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Malaysia, Indonesia. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Quality Assurance Supervisor Call Centers
Malaysia is 15,818 USD
Indonesia is 9,439 USD Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Singapore
(1,400,313 SGD per year, pre-tax.)
2. Cardiologist
(1,169,524 SGD per year, pre-tax.)
(1,129,281 SGD per year, pre-tax.)
(1,093,464 SGD per year, pre-tax.)
5. Neurosurgeon
(1,091,467 SGD per year, pre-tax.)
(1,068,249 SGD per year, pre-tax.)
7. Oncologist
(1,067,130 SGD per year, pre-tax.)
(1,066,002 SGD per year, pre-tax.)
(1,063,823 SGD per year, pre-tax.)
(1,063,241 SGD per year, pre-tax.)
Data as of 2025Random salary:
Patient access representative (80,572 SGD per year, pre-tax.)
Food and beverage attendant (60,710 SGD per year, pre-tax.)
Medical ambulatory services director (269,552 SGD per year, pre-tax.)
Senior business continuity associate (147,834 SGD per year, pre-tax.)
Remedy developer (310,572 SGD per year, pre-tax.)
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