Home > Salary > Singapore > Operations Analyst Call Center
An Operations Analyst in a call center is responsible for analyzing and improving the overall efficiency and effectiveness of call center operations. They gather and analyze data related to call volume, call handling times, customer satisfaction, and other key performance metrics to identify trends, patterns, and areas for improvement. They also develop and implement strategies to optimize call center processes, such as workforce management, scheduling, training, and quality assurance.
The Operations Analyst works closely with call center managers and supervisors to provide insights and recommendations for enhancing productivity, reducing costs, and improving customer service. They may also collaborate with IT teams to ensure that call center systems and technologies are properly utilized and aligned with business objectives.
Estimated Yearly Salary: 104,934 SGD
Estimated Monthly Salary: 8,745 SGD
Estimated Weekly Salary: 2,018 SGD per week
Estimated Hourly Salary: 50 SGD per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 8,424 SGD
Estimated Weekly Salary: 1,944 SGD per week
Estimated Hourly Salary: 49 SGD per hour
Last revision of data: 2024-01-07
Estimated Yearly Salary: 52,470 USD
Estimated Monthly Salary: 4,373 USD
Estimated Weekly Salary: 1,009 USD per week
Estimated Hourly Salary: 25 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 104,934 SGD
Estimated Monthly Salary: 8,745 SGD
Estimated Weekly Salary: 2,018 SGD per week
Estimated Hourly Salary: 50 SGD per hour
By working as Operations Analyst Call Center a person can save up to 1,685 USD per month or 20,214 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Singapore, see costs of living in Singapore.
Estimated Yearly Salary for Operations Analyst Call Center
Last revision of data: 2025-01-04
Data as of 2025
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Operations Analyst Call Center salary in Singapore
Average Yearly Salary of Operations Analyst Call Center in Singapore is approximately 104,934 SGD (52,470 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Operations Analyst Call Center do?
An Operations Analyst in a call center is responsible for analyzing and improving the overall efficiency and effectiveness of call center operations. They gather and analyze data related to call volume, call handling times, customer satisfaction, and other key performance metrics to identify trends, patterns, and areas for improvement. They also develop and implement strategies to optimize call center processes, such as workforce management, scheduling, training, and quality assurance.
The Operations Analyst works closely with call center managers and supervisors to provide insights and recommendations for enhancing productivity, reducing costs, and improving customer service. They may also collaborate with IT teams to ensure that call center systems and technologies are properly utilized and aligned with business objectives.
Skills: Operations Analyst, Call Center, Efficiency Improvement, Data Analysis, Performance Metrics, Process Optimization
Job industry: Customer service
Job industry: Customer service
How much does Operations Analyst Call Center make?
Salary details
How much does Operations Analyst Call Center make?Estimated Yearly Salary: 104,934 SGD
Estimated Monthly Salary: 8,745 SGD
Estimated Weekly Salary: 2,018 SGD per week
Estimated Hourly Salary: 50 SGD per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 101,082 SGDEstimated Monthly Salary: 8,424 SGD
Estimated Weekly Salary: 1,944 SGD per week
Estimated Hourly Salary: 49 SGD per hour
Last revision of data: 2024-01-07Operations Analyst Call Center estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 52,470 USD
Estimated Monthly Salary: 4,373 USD
Estimated Weekly Salary: 1,009 USD per week
Estimated Hourly Salary: 25 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
Singapore is a vibrant and cosmopolitan city-state located in Southeast Asia. With a population of approximately 5.7 million people, it is one of the most densely populated countries in the world. Despite its small size, measuring only 719 square kilometers, Singapore has become a global hub for trade, finance, and tourism.
Estimated national average yearly salary is 95,377 SGD (67,200 USD). Value indicated is pre-tax. Below graph shows estimated Operations Analyst Call Center job salary compared to average salary in Singapore.
Comparison shows that a person working as Operations Analyst Call Center in Singapore earns on average:
1.1 times the average salary (or 110% of average salary).
Estimated national average yearly salary is 95,377 SGD (67,200 USD). Value indicated is pre-tax. Below graph shows estimated Operations Analyst Call Center job salary compared to average salary in Singapore.
Comparison shows that a person working as Operations Analyst Call Center in Singapore earns on average:
1.1 times the average salary (or 110% of average salary).
Is Operations Analyst Call Center a well paid job?
Yes, our data show that Operations Analyst Call Center is an averagely well paid job that still allows for some yearly savings. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Operations Analyst Call Center?
High salary for Operations Analyst Call Center would be somewhere between 115,427 SGD and 152,154 SGD. However this is an estimation based on Gaussian Distribution.How much can you save working as Operations Analyst Call Center in Singapore?
Living in Singapore the approximate monthly expenses are: 2,688 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 104,934 SGD
Estimated Monthly Salary: 8,745 SGD
Estimated Weekly Salary: 2,018 SGD per week
Estimated Hourly Salary: 50 SGD per hour
By working as Operations Analyst Call Center a person can save up to 1,685 USD per month or 20,214 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Singapore, see costs of living in Singapore.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Malaysia, Indonesia. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Operations Analyst Call Center
Malaysia is 13,797 USD
Indonesia is 8,241 USD Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Singapore
(1,400,313 SGD per year, pre-tax.)
2. Cardiologist
(1,169,524 SGD per year, pre-tax.)
(1,129,281 SGD per year, pre-tax.)
(1,093,464 SGD per year, pre-tax.)
5. Neurosurgeon
(1,091,467 SGD per year, pre-tax.)
(1,068,249 SGD per year, pre-tax.)
7. Oncologist
(1,067,130 SGD per year, pre-tax.)
(1,066,002 SGD per year, pre-tax.)
(1,063,823 SGD per year, pre-tax.)
(1,063,241 SGD per year, pre-tax.)
Data as of 2025Random salary:
Business intelligence manager (173,586 SGD per year, pre-tax.)
Clinical analyst (187,730 SGD per year, pre-tax.)
Outsourcing manager (256,368 SGD per year, pre-tax.)
Plc programmer (80,061 SGD per year, pre-tax.)
Website manager (154,327 SGD per year, pre-tax.)
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