Customer Service Scheduling Analyst Call Center salary in Oman

Average Yearly Salary of Customer Service Scheduling Analyst Call Center in Oman is approximately 10,741 OMR (4,519 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.

What does Customer Service Scheduling Analyst Call Center do?

A customer service scheduling analyst in a call center is responsible for managing and optimizing the scheduling of customer service representatives. They analyze call volumes, patterns, and trends to create efficient schedules that ensure adequate staffing levels. This involves forecasting call volumes, monitoring real-time call data, and adjusting schedules as needed to meet service level agreements. The analyst also collaborates with other departments to gather information on upcoming events or promotions that may impact call volumes. They use workforce management software to generate reports and track key performance indicators such as average handle time, service level, and occupancy rate. Additionally, the analyst provides recommendations for process improvements and helps implement changes to enhance overall efficiency and customer satisfaction.

Skills: customer service, scheduling analyst, call center, workforce management, service level agreements, efficiency improvement.
Job industry: Customer service

How much does Customer Service Scheduling Analyst Call Center make?

Difference in salary year over year or average salary increase is approximately 3 %


Want to check how your salary compares? Submit your own salary here

Salary comparison to National average

Is Customer Service Scheduling Analyst Call Center a well paid job?

Yes, our data shows that Customer Service Scheduling Analyst Call Center is a well paid job. With years and experience the salary might increase even further, resulting in higher satisfaction.

What is considered a high salary for Customer Service Scheduling Analyst Call Center?

High salary for Customer Service Scheduling Analyst Call Center would be somewhere between 11,815 OMR and 15,574 OMR. However this is an estimation based on Gaussian Distribution.

How much can you save working as Customer Service Scheduling Analyst Call Center in Oman?

Living in Oman the approximate monthly expenses are: 866 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.

Estimated Yearly Salary: 10,741 OMR
Estimated Monthly Salary: 895 OMR
Estimated Weekly Salary: 207 OMR per week
Estimated Hourly Salary: 5 OMR per hour
Our data indicates that by working as Customer Service Scheduling Analyst Call Center you will not be able to save much money and will likely need to make adjustments to your lifestyle to go comfortably through the month.

NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.

For more information regarding expenses in Oman, see costs of living in Oman.

Salary comparison to region and neighbouring coutries

Country's neighbours are: Saudi Arabia, United Arab Emirates, Yemen.
To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).

Estimated Yearly Salary for Customer Service Scheduling Analyst Call Center

Last revision of data: 2025-01-04

Salary increase per years of experience

Based on data available the salary increase per years of experience is as following

0 years (beginner) equals base salary

1 to 5 years of experience yields +12% salary increase

6 to 10 years of experience yields +25% salary increase

11 to 15 years of experience yields +16% salary increase

16 to 25 years of experience yields +9% salary increase

more than 25 years of experience yields +10% salary increase

NOTE: Details based on limited set of data. Percentages may vary. The salary increase over years of experience can vary widely based on factors such as job industry, job role, location, company size, and individual performance. To gain even larger increase in salary one is advised to switch jobs and / or employer.

Top 10 highest salaries in Oman

Data as of 2025

Random salary:
Actuarial analyst intern (15,568 OMR per year, pre-tax.)
Warehouse attendant (13,384 OMR per year, pre-tax.)
National accounts director (43,717 OMR per year, pre-tax.)
Quality administrator (15,568 OMR per year, pre-tax.)
Media manager (28,069 OMR per year, pre-tax.)

Feedback about these results