Home > Salary > New Zealand > Quality Assurance Manager Call Centers
A Quality Assurance Manager in call centers is responsible for ensuring that the highest level of customer service is being provided by the agents. They are responsible for monitoring and evaluating calls, chat sessions, and emails to ensure compliance with company policies and procedures. The Quality Assurance Manager also identifies areas for improvement and provides feedback and coaching to agents to enhance their performance. They develop and implement quality assurance programs, conduct regular audits, and generate reports on performance metrics.
Estimated Yearly Salary: 134,076 NZD
Estimated Monthly Salary: 11,173 NZD
Estimated Weekly Salary: 2,578 NZD per week
Estimated Hourly Salary: 64 NZD per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 10,828 NZD
Estimated Weekly Salary: 2,499 NZD per week
Estimated Hourly Salary: 62 NZD per hour
Last revision of data: 2024-01-06
Estimated Yearly Salary: 67,061 USD
Estimated Monthly Salary: 5,588 USD
Estimated Weekly Salary: 1,290 USD per week
Estimated Hourly Salary: 32 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 134,076 NZD
Estimated Monthly Salary: 11,173 NZD
Estimated Weekly Salary: 2,578 NZD per week
Estimated Hourly Salary: 64 NZD per hour
By working as Quality Assurance Manager Call Centers a person can save up to 3,650 USD per month or 43,800 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in New Zealand, see costs of living in New Zealand.
Estimated Yearly Salary for Quality Assurance Manager Call Centers
Last revision of data: 2025-01-04
Data as of 2025
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Quality Assurance Manager Call Centers salary in New Zealand
Average Yearly Salary of Quality Assurance Manager Call Centers in New Zealand is approximately 134,076 NZD (67,061 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Quality Assurance Manager Call Centers do?
A Quality Assurance Manager in call centers is responsible for ensuring that the highest level of customer service is being provided by the agents. They are responsible for monitoring and evaluating calls, chat sessions, and emails to ensure compliance with company policies and procedures. The Quality Assurance Manager also identifies areas for improvement and provides feedback and coaching to agents to enhance their performance. They develop and implement quality assurance programs, conduct regular audits, and generate reports on performance metrics.
Skills: Quality Assurance Manager, Call Center, Customer Service, Performance Evaluation, Process Improvement, Compliance Monitoring
Job industry: Customer service
Job industry: Customer service
How much does Quality Assurance Manager Call Centers make?
Salary details
How much does Quality Assurance Manager Call Centers make?Estimated Yearly Salary: 134,076 NZD
Estimated Monthly Salary: 11,173 NZD
Estimated Weekly Salary: 2,578 NZD per week
Estimated Hourly Salary: 64 NZD per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 129,940 NZDEstimated Monthly Salary: 10,828 NZD
Estimated Weekly Salary: 2,499 NZD per week
Estimated Hourly Salary: 62 NZD per hour
Last revision of data: 2024-01-06Quality Assurance Manager Call Centers estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 67,061 USD
Estimated Monthly Salary: 5,588 USD
Estimated Weekly Salary: 1,290 USD per week
Estimated Hourly Salary: 32 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
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Salary comparison to National average
New Zealand, a beautiful island country in the southwestern Pacific Ocean, is known for its stunning landscapes, diverse wildlife, and vibrant Maori culture. With a population of around 5 million people, it is sparsely populated compared to its size. The country covers an area of approximately 268,000 square kilometers and consists of two main islands, the North Island and the South Island, along with numerous smaller islands.
Estimated national average yearly salary is 80,807 NZD (48,460 USD). Value indicated is pre-tax. Below graph shows estimated Quality Assurance Manager Call Centers job salary compared to average salary in New Zealand.
Comparison shows that a person working as Quality Assurance Manager Call Centers in New Zealand earns on average:
1.66 times the average salary (or 166% of average salary).
Estimated national average yearly salary is 80,807 NZD (48,460 USD). Value indicated is pre-tax. Below graph shows estimated Quality Assurance Manager Call Centers job salary compared to average salary in New Zealand.
Comparison shows that a person working as Quality Assurance Manager Call Centers in New Zealand earns on average:
1.66 times the average salary (or 166% of average salary).
Is Quality Assurance Manager Call Centers a well paid job?
Yes, our data shows that Quality Assurance Manager Call Centers is a well paid job. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Quality Assurance Manager Call Centers?
High salary for Quality Assurance Manager Call Centers would be somewhere between 147,484 NZD and 194,410 NZD. However this is an estimation based on Gaussian Distribution.How much can you save working as Quality Assurance Manager Call Centers in New Zealand?
Living in New Zealand the approximate monthly expenses are: 1,938 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 134,076 NZD
Estimated Monthly Salary: 11,173 NZD
Estimated Weekly Salary: 2,578 NZD per week
Estimated Hourly Salary: 64 NZD per hour
By working as Quality Assurance Manager Call Centers a person can save up to 3,650 USD per month or 43,800 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in New Zealand, see costs of living in New Zealand.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Australia, Fiji, New Caledonia, Tonga, Samoa. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Quality Assurance Manager Call Centers
Australia is 83,739 USD Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in New Zealand
(1,008,623 NZD per year, pre-tax.)
2. Cardiologist
(843,890 NZD per year, pre-tax.)
(810,735 NZD per year, pre-tax.)
(786,864 NZD per year, pre-tax.)
5. Neurosurgeon
(786,039 NZD per year, pre-tax.)
(769,764 NZD per year, pre-tax.)
7. Oncologist
(768,008 NZD per year, pre-tax.)
(767,682 NZD per year, pre-tax.)
(767,202 NZD per year, pre-tax.)
(766,991 NZD per year, pre-tax.)
Data as of 2025Random salary:
Animator film (139,190 NZD per year, pre-tax.)
Hvac installation technician (72,894 NZD per year, pre-tax.)
Internet sourcer employmentplacement (85,656 NZD per year, pre-tax.)
Gis data analyst (109,024 NZD per year, pre-tax.)
Pr representative (97,633 NZD per year, pre-tax.)
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