It Help Desk Agent salary in New Zealand

Average Yearly Salary of It Help Desk Agent in New Zealand is approximately 67,929 NZD (33,781 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.

What does It Help Desk Agent do?

An IT Help Desk Agent is responsible for providing technical assistance and support to end-users regarding computer systems, hardware, software, and network-related issues. They respond to inquiries, diagnose and troubleshoot problems, and offer solutions or workarounds to ensure the smooth operation of computer systems. This role involves documenting and tracking user requests, escalating complex issues to appropriate teams, and following up with users to ensure their problems are resolved satisfactorily. IT Help Desk Agents may also be involved in setting up new user accounts, installing and configuring software, and providing basic training on computer systems.

Skills: IT Support, Technical Assistance, Troubleshooting, Customer Service, Computer Systems, Software Installation
Job industry: Information technology

How much does It Help Desk Agent make?

Difference in salary year over year or average salary increase is approximately 4 %


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Salary comparison to National average

Is It Help Desk Agent a well paid job?

Yes, our data show that It Help Desk Agent is an averagely well paid job that still allows for some yearly savings. With years and experience the salary might increase even further, resulting in higher satisfaction.

What is considered a high salary for It Help Desk Agent?

High salary for It Help Desk Agent would be somewhere between 74,722 NZD and 98,497 NZD. However this is an estimation based on Gaussian Distribution.

How much can you save working as It Help Desk Agent in New Zealand?

Living in New Zealand the approximate monthly expenses are: 1,938 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.

Estimated Yearly Salary: 67,929 NZD
Estimated Monthly Salary: 5,661 NZD
Estimated Weekly Salary: 1,306 NZD per week
Estimated Hourly Salary: 33 NZD per hour
By working as It Help Desk Agent a person can save up to 877 USD per month or 10,520 USD yearly. Values are pre-tax.

NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.

For more information regarding expenses in New Zealand, see costs of living in New Zealand.

Salary comparison to region and neighbouring coutries

Country's neighbours are: Australia, Fiji, New Caledonia, Tonga, Samoa.
To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).

Estimated Yearly Salary for It Help Desk Agent

Last revision of data: 2025-01-04

Salary increase per years of experience

Based on data available the salary increase per years of experience is as following

0 years (beginner) equals base salary

1 to 5 years of experience yields +12% salary increase

6 to 10 years of experience yields +25% salary increase

11 to 15 years of experience yields +16% salary increase

16 to 25 years of experience yields +9% salary increase

more than 25 years of experience yields +10% salary increase

NOTE: Details based on limited set of data. Percentages may vary. The salary increase over years of experience can vary widely based on factors such as job industry, job role, location, company size, and individual performance. To gain even larger increase in salary one is advised to switch jobs and / or employer.

Top 10 highest salaries in New Zealand

Data as of 2025

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