Home > Salary > Morocco > Quality Assurance Supervisor Call Centers
A Quality Assurance Supervisor in call centers is responsible for ensuring that the customer service representatives deliver high-quality service and adhere to company standards. They monitor and evaluate customer interactions, such as phone calls, chats, and emails, to assess the representatives' performance. The supervisor provides feedback and coaching to improve their communication skills, product knowledge, and adherence to policies and procedures. They also analyze data and generate reports to identify trends, areas of improvement, and training needs. Additionally, they collaborate with other departments to implement quality initiatives and maintain a culture of continuous improvement. This role requires strong analytical skills, attention to detail, excellent communication skills, and the ability to work well under pressure.
Estimated Yearly Salary: 147,613 MAD
Estimated Monthly Salary: 12,301 MAD
Estimated Weekly Salary: 2,839 MAD per week
Estimated Hourly Salary: 71 MAD per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 11,841 MAD
Estimated Weekly Salary: 2,732 MAD per week
Estimated Hourly Salary: 68 MAD per hour
Last revision of data: 2024-01-03
Estimated Yearly Salary: 13,371 USD
Estimated Monthly Salary: 1,114 USD
Estimated Weekly Salary: 257 USD per week
Estimated Hourly Salary: 6 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 147,613 MAD
Estimated Monthly Salary: 12,301 MAD
Estimated Weekly Salary: 2,839 MAD per week
Estimated Hourly Salary: 71 MAD per hour
By working as Quality Assurance Supervisor Call Centers a person can save up to 514 USD per month or 6,171 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Morocco, see costs of living in Morocco.
Estimated Yearly Salary for Quality Assurance Supervisor Call Centers
Last revision of data: 2025-01-04
Data as of 2025
Random salary:
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Quality Assurance Supervisor Call Centers salary in Morocco
Average Yearly Salary of Quality Assurance Supervisor Call Centers in Morocco is approximately 147,613 MAD (13,371 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Quality Assurance Supervisor Call Centers do?
A Quality Assurance Supervisor in call centers is responsible for ensuring that the customer service representatives deliver high-quality service and adhere to company standards. They monitor and evaluate customer interactions, such as phone calls, chats, and emails, to assess the representatives' performance. The supervisor provides feedback and coaching to improve their communication skills, product knowledge, and adherence to policies and procedures. They also analyze data and generate reports to identify trends, areas of improvement, and training needs. Additionally, they collaborate with other departments to implement quality initiatives and maintain a culture of continuous improvement. This role requires strong analytical skills, attention to detail, excellent communication skills, and the ability to work well under pressure.
Skills: Quality Assurance Supervisor, Call Center Supervisor, Customer Service, Performance Evaluation, Coaching and Feedback, Continuous Improvement
Job industry: Customer service
Job industry: Customer service
How much does Quality Assurance Supervisor Call Centers make?
Salary details
How much does Quality Assurance Supervisor Call Centers make?Estimated Yearly Salary: 147,613 MAD
Estimated Monthly Salary: 12,301 MAD
Estimated Weekly Salary: 2,839 MAD per week
Estimated Hourly Salary: 71 MAD per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 142,087 MADEstimated Monthly Salary: 11,841 MAD
Estimated Weekly Salary: 2,732 MAD per week
Estimated Hourly Salary: 68 MAD per hour
Last revision of data: 2024-01-03Quality Assurance Supervisor Call Centers estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 13,371 USD
Estimated Monthly Salary: 1,114 USD
Estimated Weekly Salary: 257 USD per week
Estimated Hourly Salary: 6 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
Morocco is a country located in North Africa. It has a population of approximately 36 million people and covers an area of about 446,550 square kilometers. The country is known for its diverse landscapes, including the Atlas Mountains, Sahara Desert, and coastal regions.
Estimated national average yearly salary is 150,000 MAD (15,000 USD). Value indicated is pre-tax. Below graph shows estimated Quality Assurance Supervisor Call Centers job salary compared to average salary in Morocco.
Comparison shows that a person working as Quality Assurance Supervisor Call Centers in Morocco earns on average:
0.98 times the average salary (or 98% of average salary).
Estimated national average yearly salary is 150,000 MAD (15,000 USD). Value indicated is pre-tax. Below graph shows estimated Quality Assurance Supervisor Call Centers job salary compared to average salary in Morocco.
Comparison shows that a person working as Quality Assurance Supervisor Call Centers in Morocco earns on average:
0.98 times the average salary (or 98% of average salary).
Is Quality Assurance Supervisor Call Centers a well paid job?
Yes, our data show that Quality Assurance Supervisor Call Centers is an averagely well paid job that still allows for some yearly savings. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Quality Assurance Supervisor Call Centers?
High salary for Quality Assurance Supervisor Call Centers would be somewhere between 162,374 MAD and 214,039 MAD. However this is an estimation based on Gaussian Distribution.How much can you save working as Quality Assurance Supervisor Call Centers in Morocco?
Living in Morocco the approximate monthly expenses are: 600 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 147,613 MAD
Estimated Monthly Salary: 12,301 MAD
Estimated Weekly Salary: 2,839 MAD per week
Estimated Hourly Salary: 71 MAD per hour
By working as Quality Assurance Supervisor Call Centers a person can save up to 514 USD per month or 6,171 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Morocco, see costs of living in Morocco.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Algeria, Western Sahara, Spain. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Quality Assurance Supervisor Call Centers
Algeria is 12,503 USD
Spain is 28,244 USD Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Morocco
(1,720,305 MAD per year, pre-tax.)
2. Cardiologist
(1,434,963 MAD per year, pre-tax.)
(1,385,679 MAD per year, pre-tax.)
4. Neurosurgeon
(1,340,476 MAD per year, pre-tax.)
(1,339,746 MAD per year, pre-tax.)
(1,312,948 MAD per year, pre-tax.)
(1,311,162 MAD per year, pre-tax.)
(1,309,794 MAD per year, pre-tax.)
9. Urologist
(1,309,746 MAD per year, pre-tax.)
(1,308,087 MAD per year, pre-tax.)
Data as of 2025Random salary:
Key carrier (82,000 MAD per year, pre-tax.)
Expediting clerk (72,897 MAD per year, pre-tax.)
Nurse navigator (239,206 MAD per year, pre-tax.)
Hr benefits manager (197,096 MAD per year, pre-tax.)
Housekeeping manager (140,283 MAD per year, pre-tax.)
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