Home > Salary > Morocco > Call Center Supervisor
A call center supervisor is responsible for overseeing the operations and performance of a team of call center agents. They ensure that customer service representatives are meeting their targets, handling customer inquiries effectively, and providing excellent service. The supervisor monitors call quality, provides feedback and coaching to agents, and identifies areas for improvement in processes or training. They may also handle escalated customer complaints or complex issues, ensuring resolution and customer satisfaction. Additionally, call center supervisors analyze data and generate reports to track team performance and identify trends or areas of improvement. They collaborate with other supervisors and managers to develop strategies for achieving departmental goals and maintaining high levels of customer satisfaction.
Estimated Yearly Salary: 163,322 MAD
Estimated Monthly Salary: 13,610 MAD
Estimated Weekly Salary: 3,141 MAD per week
Estimated Hourly Salary: 79 MAD per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 13,189 MAD
Estimated Weekly Salary: 3,044 MAD per week
Estimated Hourly Salary: 76 MAD per hour
Last revision of data: 2024-01-03
Estimated Yearly Salary: 14,941 USD
Estimated Monthly Salary: 1,245 USD
Estimated Weekly Salary: 287 USD per week
Estimated Hourly Salary: 7 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 163,322 MAD
Estimated Monthly Salary: 13,610 MAD
Estimated Weekly Salary: 3,141 MAD per week
Estimated Hourly Salary: 79 MAD per hour
By working as Call Center Supervisor a person can save up to 645 USD per month or 7,741 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Morocco, see costs of living in Morocco.
Estimated Yearly Salary for Call Center Supervisor
Last revision of data: 2025-01-04
Data as of 2025
Random salary:
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Call Center Supervisor salary in Morocco
Average Yearly Salary of Call Center Supervisor in Morocco is approximately 163,322 MAD (14,941 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Call Center Supervisor do?
A call center supervisor is responsible for overseeing the operations and performance of a team of call center agents. They ensure that customer service representatives are meeting their targets, handling customer inquiries effectively, and providing excellent service. The supervisor monitors call quality, provides feedback and coaching to agents, and identifies areas for improvement in processes or training. They may also handle escalated customer complaints or complex issues, ensuring resolution and customer satisfaction. Additionally, call center supervisors analyze data and generate reports to track team performance and identify trends or areas of improvement. They collaborate with other supervisors and managers to develop strategies for achieving departmental goals and maintaining high levels of customer satisfaction.
Skills: Call center, Supervisor, Customer service, Team management, Performance monitoring, Customer satisfaction
Job industry: Customer service
Job industry: Customer service
How much does Call Center Supervisor make?
Salary details
How much does Call Center Supervisor make?Estimated Yearly Salary: 163,322 MAD
Estimated Monthly Salary: 13,610 MAD
Estimated Weekly Salary: 3,141 MAD per week
Estimated Hourly Salary: 79 MAD per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 158,268 MADEstimated Monthly Salary: 13,189 MAD
Estimated Weekly Salary: 3,044 MAD per week
Estimated Hourly Salary: 76 MAD per hour
Last revision of data: 2024-01-03Call Center Supervisor estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 14,941 USD
Estimated Monthly Salary: 1,245 USD
Estimated Weekly Salary: 287 USD per week
Estimated Hourly Salary: 7 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
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Country:
Salary comparison to National average
Morocco is a country located in North Africa. It has a population of approximately 36 million people and covers an area of about 446,550 square kilometers. The country is known for its diverse landscapes, including the Atlas Mountains, Sahara Desert, and coastal regions.
Estimated national average yearly salary is 150,000 MAD (15,000 USD). Value indicated is pre-tax. Below graph shows estimated Call Center Supervisor job salary compared to average salary in Morocco.
Comparison shows that a person working as Call Center Supervisor in Morocco earns on average:
1.09 times the average salary (or 109% of average salary).
Estimated national average yearly salary is 150,000 MAD (15,000 USD). Value indicated is pre-tax. Below graph shows estimated Call Center Supervisor job salary compared to average salary in Morocco.
Comparison shows that a person working as Call Center Supervisor in Morocco earns on average:
1.09 times the average salary (or 109% of average salary).
Is Call Center Supervisor a well paid job?
Yes, our data show that Call Center Supervisor is an averagely well paid job that still allows for some yearly savings. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Call Center Supervisor?
High salary for Call Center Supervisor would be somewhere between 179,654 MAD and 236,817 MAD. However this is an estimation based on Gaussian Distribution.How much can you save working as Call Center Supervisor in Morocco?
Living in Morocco the approximate monthly expenses are: 600 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 163,322 MAD
Estimated Monthly Salary: 13,610 MAD
Estimated Weekly Salary: 3,141 MAD per week
Estimated Hourly Salary: 79 MAD per hour
By working as Call Center Supervisor a person can save up to 645 USD per month or 7,741 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Morocco, see costs of living in Morocco.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Algeria, Western Sahara, Spain. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Call Center Supervisor
Algeria is 13,932 USD
Spain is 31,485 USD Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Morocco
(1,720,305 MAD per year, pre-tax.)
2. Cardiologist
(1,434,963 MAD per year, pre-tax.)
(1,385,679 MAD per year, pre-tax.)
4. Neurosurgeon
(1,340,476 MAD per year, pre-tax.)
(1,339,746 MAD per year, pre-tax.)
(1,312,948 MAD per year, pre-tax.)
(1,311,162 MAD per year, pre-tax.)
(1,309,794 MAD per year, pre-tax.)
9. Urologist
(1,309,746 MAD per year, pre-tax.)
(1,308,087 MAD per year, pre-tax.)
Data as of 2025Random salary:
Certified hand therapist (277,197 MAD per year, pre-tax.)
Instructional technology specialist (173,775 MAD per year, pre-tax.)
Cloud software engineer (328,951 MAD per year, pre-tax.)
Cardiac catheterization technologist (203,530 MAD per year, pre-tax.)
Community health advocate (122,809 MAD per year, pre-tax.)
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