Home > Salary > Mexico > Customer Service Traffic And Scheduling Analyst Call Center
A customer service traffic and scheduling analyst in a call center is responsible for managing the allocation of resources, such as call center agents, to ensure efficient operations and optimal customer service. They analyze call volume patterns and historical data to forecast future demand and determine staffing requirements. Using workforce management software, they create schedules that align with call volume patterns and agent availability, ensuring adequate coverage while minimizing costs. They monitor real-time call center metrics and make adjustments to schedules as needed to maintain service level targets. Additionally, they collaborate with other departments to identify areas for improvement and implement strategies to enhance efficiency and customer satisfaction. This role requires strong analytical skills, attention to detail, and the ability to work under pressure in a fast-paced environment.
Estimated Yearly Salary: 240,818 MXN
Estimated Monthly Salary: 20,068 MXN
Estimated Weekly Salary: 4,631 MXN per week
Estimated Hourly Salary: 116 MXN per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 19,398 MXN
Estimated Weekly Salary: 4,477 MXN per week
Estimated Hourly Salary: 112 MXN per hour
Last revision of data: 2024-01-06
Estimated Yearly Salary: 12,028 USD
Estimated Monthly Salary: 1,002 USD
Estimated Weekly Salary: 231 USD per week
Estimated Hourly Salary: 6 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 240,818 MXN
Estimated Monthly Salary: 20,068 MXN
Estimated Weekly Salary: 4,631 MXN per week
Estimated Hourly Salary: 116 MXN per hour
By working as Customer Service Traffic And Scheduling Analyst Call Center a person can save up to 266 USD per month or 3,191 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Mexico, see costs of living in Mexico.
Estimated Yearly Salary for Customer Service Traffic And Scheduling Analyst Call Center
United States is 37,279 USD 210%
Details on Customer Service Traffic And Scheduling Analyst Call Center salary in United States Last revision of data: 2025-01-04
Data as of 2025
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Customer Service Traffic And Scheduling Analyst Call Center salary in Mexico
Average Yearly Salary of Customer Service Traffic And Scheduling Analyst Call Center in Mexico is approximately 240,818 MXN (12,028 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Customer Service Traffic And Scheduling Analyst Call Center do?
A customer service traffic and scheduling analyst in a call center is responsible for managing the allocation of resources, such as call center agents, to ensure efficient operations and optimal customer service. They analyze call volume patterns and historical data to forecast future demand and determine staffing requirements. Using workforce management software, they create schedules that align with call volume patterns and agent availability, ensuring adequate coverage while minimizing costs. They monitor real-time call center metrics and make adjustments to schedules as needed to maintain service level targets. Additionally, they collaborate with other departments to identify areas for improvement and implement strategies to enhance efficiency and customer satisfaction. This role requires strong analytical skills, attention to detail, and the ability to work under pressure in a fast-paced environment.
Skills: customer service, traffic analysis, scheduling, call center operations, workforce management, efficiency optimization
Job industry: Customer service
Job industry: Customer service
How much does Customer Service Traffic And Scheduling Analyst Call Center make?
Salary details
How much does Customer Service Traffic And Scheduling Analyst Call Center make?Estimated Yearly Salary: 240,818 MXN
Estimated Monthly Salary: 20,068 MXN
Estimated Weekly Salary: 4,631 MXN per week
Estimated Hourly Salary: 116 MXN per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 232,780 MXNEstimated Monthly Salary: 19,398 MXN
Estimated Weekly Salary: 4,477 MXN per week
Estimated Hourly Salary: 112 MXN per hour
Last revision of data: 2024-01-06Customer Service Traffic And Scheduling Analyst Call Center estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 12,028 USD
Estimated Monthly Salary: 1,002 USD
Estimated Weekly Salary: 231 USD per week
Estimated Hourly Salary: 6 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Compare salary to other countries
Please type in your occupation and select desired country to see latest trends in salaries.
Country:
Salary comparison to National average
Mexico, located in North America, is a vibrant country known for its rich culture and diverse landscapes. With a population of approximately 126 million people, it is the 11th most populous country in the world. Covering an area of about 1,964,375 square kilometers, Mexico is the 14th largest country globally.
Estimated national average yearly salary is 331,152 MXN (18,410 USD). Value indicated is pre-tax. Below graph shows estimated Customer Service Traffic And Scheduling Analyst Call Center job salary compared to average salary in Mexico.
Comparison shows that a person working as Customer Service Traffic And Scheduling Analyst Call Center in Mexico earns on average:
0.73 times the average salary (or 73% of average salary).
Estimated national average yearly salary is 331,152 MXN (18,410 USD). Value indicated is pre-tax. Below graph shows estimated Customer Service Traffic And Scheduling Analyst Call Center job salary compared to average salary in Mexico.
Comparison shows that a person working as Customer Service Traffic And Scheduling Analyst Call Center in Mexico earns on average:
0.73 times the average salary (or 73% of average salary).
Is Customer Service Traffic And Scheduling Analyst Call Center a well paid job?
No, our data shows that Customer Service Traffic And Scheduling Analyst Call Center is typically not a well-paid job. The salary varies based on experience. Meaning that even though Customer Service Traffic And Scheduling Analyst Call Center might be a low paying job, with experience the salary might increase to satisfactory levels.What is considered a high salary for Customer Service Traffic And Scheduling Analyst Call Center?
High salary for Customer Service Traffic And Scheduling Analyst Call Center would be somewhere between 264,900 MXN and 349,186 MXN. However this is an estimation based on Gaussian Distribution.How much can you save working as Customer Service Traffic And Scheduling Analyst Call Center in Mexico?
Living in Mexico the approximate monthly expenses are: 736 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 240,818 MXN
Estimated Monthly Salary: 20,068 MXN
Estimated Weekly Salary: 4,631 MXN per week
Estimated Hourly Salary: 116 MXN per hour
By working as Customer Service Traffic And Scheduling Analyst Call Center a person can save up to 266 USD per month or 3,191 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Mexico, see costs of living in Mexico.
Salary comparison to region and neighbouring coutries
Country's neighbours are: United States, Belize, Guatemala. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Customer Service Traffic And Scheduling Analyst Call Center
United States is 37,279 USD 210%Details on Customer Service Traffic And Scheduling Analyst Call Center salary in United States
Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Mexico
(3,848,140 MXN per year, pre-tax.)
2. Cardiologist
(3,207,036 MXN per year, pre-tax.)
(3,089,000 MXN per year, pre-tax.)
(2,995,691 MXN per year, pre-tax.)
5. Neurosurgeon
(2,986,217 MXN per year, pre-tax.)
6. Urologist
(2,929,358 MXN per year, pre-tax.)
(2,929,338 MXN per year, pre-tax.)
8. Oncologist
(2,923,408 MXN per year, pre-tax.)
(2,918,043 MXN per year, pre-tax.)
(2,917,105 MXN per year, pre-tax.)
Data as of 2025Random salary:
Academic technology specialist (337,771 MXN per year, pre-tax.)
Drafter kitchen design (205,310 MXN per year, pre-tax.)
Physician doctor anesthetist (1,468,877 MXN per year, pre-tax.)
Junior automation engineer (286,757 MXN per year, pre-tax.)
Cable splicer (277,983 MXN per year, pre-tax.)
Frequently searched careers by keyword and country
Customer service traffic and scheduling analyst call center
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