Home > Salary > Malaysia > It Help Desk Agent
An IT Help Desk Agent is responsible for providing technical assistance and support to end-users regarding computer systems, hardware, software, and network-related issues. They respond to inquiries, diagnose and troubleshoot problems, and offer solutions or workarounds to ensure the smooth operation of computer systems. This role involves documenting and tracking user requests, escalating complex issues to appropriate teams, and following up with users to ensure their problems are resolved satisfactorily. IT Help Desk Agents may also be involved in setting up new user accounts, installing and configuring software, and providing basic training on computer systems.
Estimated Yearly Salary: 62,118 MYR
Estimated Monthly Salary: 5,177 MYR
Estimated Weekly Salary: 1,195 MYR per week
Estimated Hourly Salary: 30 MYR per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 5,007 MYR
Estimated Weekly Salary: 1,155 MYR per week
Estimated Hourly Salary: 29 MYR per hour
Last revision of data: 2024-01-03
Estimated Yearly Salary: 12,482 USD
Estimated Monthly Salary: 1,040 USD
Estimated Weekly Salary: 240 USD per week
Estimated Hourly Salary: 6 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 62,118 MYR
Estimated Monthly Salary: 5,177 MYR
Estimated Weekly Salary: 1,195 MYR per week
Estimated Hourly Salary: 30 MYR per hour
By working as It Help Desk Agent a person can save up to 329 USD per month or 3,948 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Malaysia, see costs of living in Malaysia.
Estimated Yearly Salary for It Help Desk Agent
Last revision of data: 2025-01-04
Data as of 2025
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It Help Desk Agent salary in Malaysia
Average Yearly Salary of It Help Desk Agent in Malaysia is approximately 62,118 MYR (12,482 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does It Help Desk Agent do?
An IT Help Desk Agent is responsible for providing technical assistance and support to end-users regarding computer systems, hardware, software, and network-related issues. They respond to inquiries, diagnose and troubleshoot problems, and offer solutions or workarounds to ensure the smooth operation of computer systems. This role involves documenting and tracking user requests, escalating complex issues to appropriate teams, and following up with users to ensure their problems are resolved satisfactorily. IT Help Desk Agents may also be involved in setting up new user accounts, installing and configuring software, and providing basic training on computer systems.
Skills: IT Support, Technical Assistance, Troubleshooting, Customer Service, Computer Systems, Software Installation
Job industry: Information technology
Job industry: Information technology
How much does It Help Desk Agent make?
Salary details
How much does It Help Desk Agent make?Estimated Yearly Salary: 62,118 MYR
Estimated Monthly Salary: 5,177 MYR
Estimated Weekly Salary: 1,195 MYR per week
Estimated Hourly Salary: 30 MYR per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 60,080 MYREstimated Monthly Salary: 5,007 MYR
Estimated Weekly Salary: 1,155 MYR per week
Estimated Hourly Salary: 29 MYR per hour
Last revision of data: 2024-01-03It Help Desk Agent estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 12,482 USD
Estimated Monthly Salary: 1,040 USD
Estimated Weekly Salary: 240 USD per week
Estimated Hourly Salary: 6 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
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Salary comparison to National average
Malaysia is a Southeast Asian country located on the Malay Peninsula and the island of Borneo. It has a diverse population consisting of various ethnic groups, including Malays, Chinese, Indians, and indigenous tribes. Malaysia has an estimated population of around 32 million people. The country covers an area of approximately 330,803 square kilometers, making it the 66th largest country in the world.
Estimated national average yearly salary is 78,260 MYR (17,780 USD). Value indicated is pre-tax. Below graph shows estimated It Help Desk Agent job salary compared to average salary in Malaysia.
Comparison shows that a person working as It Help Desk Agent in Malaysia earns on average:
0.79 times the average salary (or 79% of average salary).
Estimated national average yearly salary is 78,260 MYR (17,780 USD). Value indicated is pre-tax. Below graph shows estimated It Help Desk Agent job salary compared to average salary in Malaysia.
Comparison shows that a person working as It Help Desk Agent in Malaysia earns on average:
0.79 times the average salary (or 79% of average salary).
Is It Help Desk Agent a well paid job?
No, our data shows that It Help Desk Agent is typically not a well-paid job. The salary varies based on experience. Meaning that even though It Help Desk Agent might be a low paying job, with experience the salary might increase to satisfactory levels.What is considered a high salary for It Help Desk Agent?
High salary for It Help Desk Agent would be somewhere between 68,330 MYR and 90,071 MYR. However this is an estimation based on Gaussian Distribution.How much can you save working as It Help Desk Agent in Malaysia?
Living in Malaysia the approximate monthly expenses are: 711 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 62,118 MYR
Estimated Monthly Salary: 5,177 MYR
Estimated Weekly Salary: 1,195 MYR per week
Estimated Hourly Salary: 30 MYR per hour
By working as It Help Desk Agent a person can save up to 329 USD per month or 3,948 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Malaysia, see costs of living in Malaysia.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Thailand, Indonesia, Singapore, Brunei, Vietnam, Philippines. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for It Help Desk Agent
Thailand is 5,056 USD
Indonesia is 7,410 USD
Singapore is 47,051 USD
Brunei is 21,985 USD
Vietnam is 2,794 USD
Philippines is 2,765 USD Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Malaysia
(927,752 MYR per year, pre-tax.)
2. Cardiologist
(770,656 MYR per year, pre-tax.)
(748,723 MYR per year, pre-tax.)
(724,417 MYR per year, pre-tax.)
5. Neurosurgeon
(722,312 MYR per year, pre-tax.)
6. Urologist
(706,560 MYR per year, pre-tax.)
(706,212 MYR per year, pre-tax.)
(704,735 MYR per year, pre-tax.)
(704,523 MYR per year, pre-tax.)
10. Dermatologist
(703,305 MYR per year, pre-tax.)
Data as of 2025Random salary:
Radiography technologist (65,738 MYR per year, pre-tax.)
Laboratory technician i (68,079 MYR per year, pre-tax.)
Landscape crew member (27,660 MYR per year, pre-tax.)
Hearing aid dispenser (50,479 MYR per year, pre-tax.)
Training development manager (95,427 MYR per year, pre-tax.)
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