Home > Salary > Malaysia > Help Desk Associate
A Help Desk Associate is responsible for providing technical support and assistance to end-users in an organization. They troubleshoot and resolve software, hardware, and network issues through phone calls, emails, or in-person interactions. They assist users with setting up new accounts, installing software, and configuring systems. Help Desk Associates also document and track all reported incidents in a ticketing system, ensuring timely resolution and maintaining accurate records. They may escalate complex problems to higher-level support teams and collaborate with other IT professionals to identify and implement solutions. Strong communication skills, patience, and problem-solving abilities are essential for success in this role.
Estimated Yearly Salary: 62,333 MYR
Estimated Monthly Salary: 5,194 MYR
Estimated Weekly Salary: 1,199 MYR per week
Estimated Hourly Salary: 30 MYR per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 5,007 MYR
Estimated Weekly Salary: 1,155 MYR per week
Estimated Hourly Salary: 29 MYR per hour
Last revision of data: 2024-01-03
Estimated Yearly Salary: 12,473 USD
Estimated Monthly Salary: 1,039 USD
Estimated Weekly Salary: 240 USD per week
Estimated Hourly Salary: 6 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 62,333 MYR
Estimated Monthly Salary: 5,194 MYR
Estimated Weekly Salary: 1,199 MYR per week
Estimated Hourly Salary: 30 MYR per hour
By working as Help Desk Associate a person can save up to 328 USD per month or 3,939 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Malaysia, see costs of living in Malaysia.
Estimated Yearly Salary for Help Desk Associate
Last revision of data: 2025-01-04
Data as of 2025
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Help Desk Associate salary in Malaysia
Average Yearly Salary of Help Desk Associate in Malaysia is approximately 62,333 MYR (12,473 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Help Desk Associate do?
A Help Desk Associate is responsible for providing technical support and assistance to end-users in an organization. They troubleshoot and resolve software, hardware, and network issues through phone calls, emails, or in-person interactions. They assist users with setting up new accounts, installing software, and configuring systems. Help Desk Associates also document and track all reported incidents in a ticketing system, ensuring timely resolution and maintaining accurate records. They may escalate complex problems to higher-level support teams and collaborate with other IT professionals to identify and implement solutions. Strong communication skills, patience, and problem-solving abilities are essential for success in this role.
Skills: Help Desk Support, Technical Support, Troubleshooting, Customer Service, IT Support, Incident Management
Job industry: Information technology
Job industry: Information technology
How much does Help Desk Associate make?
Salary details
How much does Help Desk Associate make?Estimated Yearly Salary: 62,333 MYR
Estimated Monthly Salary: 5,194 MYR
Estimated Weekly Salary: 1,199 MYR per week
Estimated Hourly Salary: 30 MYR per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 60,080 MYREstimated Monthly Salary: 5,007 MYR
Estimated Weekly Salary: 1,155 MYR per week
Estimated Hourly Salary: 29 MYR per hour
Last revision of data: 2024-01-03Help Desk Associate estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 12,473 USD
Estimated Monthly Salary: 1,039 USD
Estimated Weekly Salary: 240 USD per week
Estimated Hourly Salary: 6 USD per hour
Difference in salary year over year or average salary increase is approximately
4 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
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Salary comparison to National average
Malaysia is a Southeast Asian country located on the Malay Peninsula and the island of Borneo. It has a diverse population consisting of various ethnic groups, including Malays, Chinese, Indians, and indigenous tribes. Malaysia has an estimated population of around 32 million people. The country covers an area of approximately 330,803 square kilometers, making it the 66th largest country in the world.
Estimated national average yearly salary is 78,260 MYR (17,780 USD). Value indicated is pre-tax. Below graph shows estimated Help Desk Associate job salary compared to average salary in Malaysia.
Comparison shows that a person working as Help Desk Associate in Malaysia earns on average:
0.8 times the average salary (or 80% of average salary).
Estimated national average yearly salary is 78,260 MYR (17,780 USD). Value indicated is pre-tax. Below graph shows estimated Help Desk Associate job salary compared to average salary in Malaysia.
Comparison shows that a person working as Help Desk Associate in Malaysia earns on average:
0.8 times the average salary (or 80% of average salary).
Is Help Desk Associate a well paid job?
No / we do not have enough data to assess this.What is considered a high salary for Help Desk Associate?
High salary for Help Desk Associate would be somewhere between 68,566 MYR and 90,383 MYR. However this is an estimation based on Gaussian Distribution.How much can you save working as Help Desk Associate in Malaysia?
Living in Malaysia the approximate monthly expenses are: 711 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 62,333 MYR
Estimated Monthly Salary: 5,194 MYR
Estimated Weekly Salary: 1,199 MYR per week
Estimated Hourly Salary: 30 MYR per hour
By working as Help Desk Associate a person can save up to 328 USD per month or 3,939 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Malaysia, see costs of living in Malaysia.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Thailand, Indonesia, Singapore, Brunei, Vietnam, Philippines. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Help Desk Associate
Thailand is 5,068 USD
Indonesia is 7,391 USD
Singapore is 47,029 USD
Brunei is 21,950 USD
Vietnam is 2,804 USD
Philippines is 2,762 USD Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Malaysia
(927,752 MYR per year, pre-tax.)
2. Cardiologist
(770,656 MYR per year, pre-tax.)
(748,723 MYR per year, pre-tax.)
(724,417 MYR per year, pre-tax.)
5. Neurosurgeon
(722,312 MYR per year, pre-tax.)
6. Urologist
(706,560 MYR per year, pre-tax.)
(706,212 MYR per year, pre-tax.)
(704,735 MYR per year, pre-tax.)
(704,523 MYR per year, pre-tax.)
10. Dermatologist
(703,305 MYR per year, pre-tax.)
Data as of 2025Random salary:
Wedding photographer (66,521 MYR per year, pre-tax.)
Senior buyer retail (162,795 MYR per year, pre-tax.)
Precision grinder (53,999 MYR per year, pre-tax.)
Equipment operator public works (45,640 MYR per year, pre-tax.)
Accounts receivable administrator (47,713 MYR per year, pre-tax.)
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