Home > Salary > Malaysia > Call Center Director
A Call Center Director is responsible for overseeing the operations and performance of a call center, ensuring that it achieves its goals and objectives. They manage a team of call center supervisors and agents, providing guidance, training, and support to ensure excellent customer service and efficient call handling. The director develops strategies to improve call center performance, implements quality assurance measures, and monitors key performance indicators (KPIs) to evaluate the effectiveness of the call center operations. They collaborate with other departments to address customer concerns and implement process improvements. Additionally, they analyze data and generate reports to identify trends, patterns, and areas for improvement. Overall, a Call Center Director plays a crucial role in ensuring customer satisfaction, meeting business targets, and driving continuous improvement in call center operations.
Estimated Yearly Salary: 169,456 MYR
Estimated Monthly Salary: 14,121 MYR
Estimated Weekly Salary: 3,259 MYR per week
Estimated Hourly Salary: 81 MYR per hour
Values are pre-tax
Last revision of data: 2025-01-04
Estimated Monthly Salary: 13,647 MYR
Estimated Weekly Salary: 3,149 MYR per week
Estimated Hourly Salary: 79 MYR per hour
Last revision of data: 2024-01-07
Estimated Yearly Salary: 33,859 USD
Estimated Monthly Salary: 2,822 USD
Estimated Weekly Salary: 651 USD per week
Estimated Hourly Salary: 16 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %
Data confidence is - relatively high
Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
Estimated Yearly Salary: 169,456 MYR
Estimated Monthly Salary: 14,121 MYR
Estimated Weekly Salary: 3,259 MYR per week
Estimated Hourly Salary: 81 MYR per hour
By working as Call Center Director a person can save up to 2,110 USD per month or 25,325 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Malaysia, see costs of living in Malaysia.
Estimated Yearly Salary for Call Center Director
Last revision of data: 2025-01-04
Data as of 2025
Random salary:
Town clerk (45,389 MYR per year, pre-tax.)
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Call Center Director salary in Malaysia
Average Yearly Salary of Call Center Director in Malaysia is approximately 169,456 MYR (33,859 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.
What does Call Center Director do?
A Call Center Director is responsible for overseeing the operations and performance of a call center, ensuring that it achieves its goals and objectives. They manage a team of call center supervisors and agents, providing guidance, training, and support to ensure excellent customer service and efficient call handling. The director develops strategies to improve call center performance, implements quality assurance measures, and monitors key performance indicators (KPIs) to evaluate the effectiveness of the call center operations. They collaborate with other departments to address customer concerns and implement process improvements. Additionally, they analyze data and generate reports to identify trends, patterns, and areas for improvement. Overall, a Call Center Director plays a crucial role in ensuring customer satisfaction, meeting business targets, and driving continuous improvement in call center operations.
Skills: Call Center Director, Customer Service, Operations Management, Team Leadership, Performance Analysis, Process Improvement.
Job industry: Customer service
Job industry: Customer service
How much does Call Center Director make?
Salary details
How much does Call Center Director make?Estimated Yearly Salary: 169,456 MYR
Estimated Monthly Salary: 14,121 MYR
Estimated Weekly Salary: 3,259 MYR per week
Estimated Hourly Salary: 81 MYR per hour
Values are pre-tax Last revision of data: 2025-01-04Comparing salary to last year:
Estimated Yearly Salary: 163,765 MYREstimated Monthly Salary: 13,647 MYR
Estimated Weekly Salary: 3,149 MYR per week
Estimated Hourly Salary: 79 MYR per hour
Last revision of data: 2024-01-07Call Center Director estimated salary in USD
For easier comparison here is an estimated salary in USD:Estimated Yearly Salary: 33,859 USD
Estimated Monthly Salary: 2,822 USD
Estimated Weekly Salary: 651 USD per week
Estimated Hourly Salary: 16 USD per hour
Difference in salary year over year or average salary increase is approximately
3 %About these results
Data confidence is - relatively high Data fetched from dabase: 14 submissions.
Results are anonymized. Amounts indicated are pre-tax, meaning no deductionts yet have been made to the basic salary. Salaries where there are less than 3 entries are not displayed.
Want to check how your salary compares? Submit your own salary here
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Salary comparison to National average
Malaysia is a Southeast Asian country located on the Malay Peninsula and the island of Borneo. It has a diverse population consisting of various ethnic groups, including Malays, Chinese, Indians, and indigenous tribes. Malaysia has an estimated population of around 32 million people. The country covers an area of approximately 330,803 square kilometers, making it the 66th largest country in the world.
Estimated national average yearly salary is 78,260 MYR (17,780 USD). Value indicated is pre-tax. Below graph shows estimated Call Center Director job salary compared to average salary in Malaysia.
Comparison shows that a person working as Call Center Director in Malaysia earns on average:
2.17 times the average salary (or 217% of average salary).
Estimated national average yearly salary is 78,260 MYR (17,780 USD). Value indicated is pre-tax. Below graph shows estimated Call Center Director job salary compared to average salary in Malaysia.
Comparison shows that a person working as Call Center Director in Malaysia earns on average:
2.17 times the average salary (or 217% of average salary).
Is Call Center Director a well paid job?
Yes, our data show that Call Center Director is a very well paid job. With years and experience the salary might increase even further, resulting in higher satisfaction.What is considered a high salary for Call Center Director?
High salary for Call Center Director would be somewhere between 186,402 MYR and 245,711 MYR. However this is an estimation based on Gaussian Distribution.How much can you save working as Call Center Director in Malaysia?
Living in Malaysia the approximate monthly expenses are: 711 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.Estimated Yearly Salary: 169,456 MYR
Estimated Monthly Salary: 14,121 MYR
Estimated Weekly Salary: 3,259 MYR per week
Estimated Hourly Salary: 81 MYR per hour
By working as Call Center Director a person can save up to 2,110 USD per month or 25,325 USD yearly. Values are pre-tax.
NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.
For more information regarding expenses in Malaysia, see costs of living in Malaysia.
Salary comparison to region and neighbouring coutries
Country's neighbours are: Thailand, Indonesia, Singapore, Brunei, Vietnam, Philippines. To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).Estimated Yearly Salary for Call Center Director
Thailand is 13,794 USD
Indonesia is 20,101 USD
Singapore is 128,569 USD
Brunei is 59,756 USD
Vietnam is 7,637 USD
Philippines is 7,524 USD Last revision of data: 2025-01-04Salary increase per years of experience
Based on data available the salary increase per years of experience is as following- 0 years (beginner) equals base salary
- 1 to 5 years of experience yields
+12% salary increase- 6 to 10 years of experience yields
+25% salary increase- 11 to 15 years of experience yields
+16% salary increase- 16 to 25 years of experience yields
+9% salary increase- more than 25 years of experience yields
+10% salary increaseTop 10 highest salaries in Malaysia
(927,752 MYR per year, pre-tax.)
2. Cardiologist
(770,656 MYR per year, pre-tax.)
(748,723 MYR per year, pre-tax.)
(724,417 MYR per year, pre-tax.)
5. Neurosurgeon
(722,312 MYR per year, pre-tax.)
6. Urologist
(706,560 MYR per year, pre-tax.)
(706,212 MYR per year, pre-tax.)
(704,735 MYR per year, pre-tax.)
(704,523 MYR per year, pre-tax.)
10. Dermatologist
(703,305 MYR per year, pre-tax.)
Data as of 2025Random salary:
Town clerk (45,389 MYR per year, pre-tax.)
Clinical pharmacy supervisor (206,875 MYR per year, pre-tax.)
Owner real estate officefirm (131,785 MYR per year, pre-tax.)
Welding technician (53,999 MYR per year, pre-tax.)
Customs compliance director (187,825 MYR per year, pre-tax.)
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