Technical Support Assistant salary in Kenya

Average Yearly Salary of Technical Support Assistant in Kenya is approximately 621,482 KES (3,918 USD). Data is for 2025 and indicates a pre-tax value. The salary itself depends on multiple factors such as seniority, job performance, certifications, experience or any other bonuses. The value indicated is an average amount based on records we have in database. Real values may vary. The data is for orientational purposes.

What does Technical Support Assistant do?

A technical support assistant is responsible for providing assistance and resolving technical issues faced by customers or clients. They are knowledgeable about the products or services offered by the company and provide troubleshooting guidance either over the phone, through email, or via live chat. They diagnose and analyze problems, offer step-by-step instructions to resolve issues, and escalate complex cases to higher-level technicians if necessary. Technical support assistants also maintain customer records, document solutions, and update knowledge bases to ensure accurate and up-to-date information is available to the team and customers. They possess excellent communication skills, patience, and a strong understanding of computer systems and software applications.

Skills: Technical Support, Customer Service, Troubleshooting, Communication Skills, Problem Solving, Computer Systems
Job industry: Information technology

How much does Technical Support Assistant make?

Difference in salary year over year or average salary increase is approximately 4 %


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Salary comparison to National average

Is Technical Support Assistant a well paid job?

No, our data shows that Technical Support Assistant is typically not a well-paid job. The salary varies based on experience. Meaning that even though Technical Support Assistant might be a low paying job, with experience the salary might increase to satisfactory levels.

What is considered a high salary for Technical Support Assistant?

High salary for Technical Support Assistant would be somewhere between 683,630 KES and 901,149 KES. However this is an estimation based on Gaussian Distribution.

How much can you save working as Technical Support Assistant in Kenya?

Living in Kenya the approximate monthly expenses are: 240 USD. This amount covers basic needs such as food, housing, clothing, healthcare and education costs for a single person. No luxury expenses such as traveling, leisure, hobbies are included in the estimation.

Estimated Yearly Salary: 621,482 KES
Estimated Monthly Salary: 51,790 KES
Estimated Weekly Salary: 11,952 KES per week
Estimated Hourly Salary: 299 KES per hour
By working as Technical Support Assistant a person can save up to 87 USD per month or 1,038 USD yearly. Values are pre-tax.

NOTE: These values are estimates and are averaged for the whole country. Furthermore the value is likely exaggerated as no other expenses are taken into account in the projection. Unessential expenses are very subjective and are difficult to assess. Most likely the previously estimated number is significantly lower for majority of people. Expenses in different cities across the country may vary. Above values accuracy is low and is based on limited set of data obtained.

For more information regarding expenses in Kenya, see costs of living in Kenya.

Salary comparison to region and neighbouring coutries

Country's neighbours are: Ethiopia, Somalia, South Sudan, Tanzania, Uganda..
To make it easier for comparison a conversion from local currency to USD has been made (conversion rates may vary).

Estimated Yearly Salary for Technical Support Assistant

Last revision of data: 2025-01-04

Salary increase per years of experience

Based on data available the salary increase per years of experience is as following

0 years (beginner) equals base salary

1 to 5 years of experience yields +12% salary increase

6 to 10 years of experience yields +25% salary increase

11 to 15 years of experience yields +16% salary increase

16 to 25 years of experience yields +9% salary increase

more than 25 years of experience yields +10% salary increase

NOTE: Details based on limited set of data. Percentages may vary. The salary increase over years of experience can vary widely based on factors such as job industry, job role, location, company size, and individual performance. To gain even larger increase in salary one is advised to switch jobs and / or employer.

Top 10 highest salaries in Kenya

Data as of 2025

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